OmniDimension

Custom API turns any REST endpoint into an action the agent can take during a conversation, so it can look up an order, check a balance or write a booking, and a custom API transfer lets the business's own system return the number a live call should go to through one reserved response key. Prebuilt connectors and post call actions reach Salesforce, HubSpot, Slack, Google Sheets, Omni CRM and GoHighLevel, and Make, Zapier and self hosted n8n extend the reach to thousands of apps.

Sourcedocs.omnidim.io/docs/integrations/custom-apiread 2026-10-18

OmniWorkflows is a visual canvas where each workflow has one trigger and a chain of nodes: AI nodes that read, decide, score or classify leads, flow control nodes that branch, wait and switch, CRM nodes that read and update records, and integration nodes, with data passed from earlier nodes to later ones. Workflows place voice AI calls, retry and schedule callbacks, and run up to 10,000 or 100,000 executions a month by plan, while each agent's own conversation is organized into instruction sections.

Sourcedocs.omnidim.io/docs/workflowsread 2026-10-18

Knowledge bases give an agent document based references for domain answers, with storage of 10MB on Starter, 50MB on Jump Starter, 100MB on Growth and custom limits on Enterprise, and they are attached in the agent's configuration so several agents can draw on the same material. A separate web search tool gives agents real time internet access when a question falls outside the stored documents.

Sourcedocs.omnidim.io/docs/dashboard-guides/knowledge-baseread 2026-10-18

Calls transfer to people, including to a number chosen by the business's own API, and live call monitoring shows in progress calls as transcripts and status for supervisors. On WhatsApp, the team can read every conversation, take a chat over from the agent and hand it back, and switch agent replies off for a number. Actions the agent takes through custom APIs run without a person approving them first.

Sourcedocs.omnidim.io/docs/whatsapp/inboxread 2026-10-18

Accounts add team members by plan, two to ten and unlimited on Enterprise, an organization admin sets view and edit access for caller memory, and resellers issue, rotate and revoke API keys for each client user. OmniDimension states that HIPAA, SOC 2 and PCI DSS certifications are not currently published and that deals needing written attestation go to sales, so the access controls stand without a compliance posture.

Sourceomnidim.io/llms.txtread 2026-10-18

Recent calls hold chat and call logs for every conversation, live call monitoring streams in progress calls as transcripts, Growth adds recording insights, and WhatsApp insights show delivery, read and failure reasons per number. OmniWorkflows execution logs let teams find any run and inspect what every node received and produced, caller memory keeps a reviewable history of every change, and agent versioning records configuration changes.

Sourcedocs.omnidim.io/docs/workflows/execution-logsread 2026-10-18

Caller memory lets agents remember each caller across phone calls, web calls and chat, and WhatsApp. Agents are grouped into memory pools that share what they know about a caller while other agents stay apart, and the memory holds six defined parts, updated on set events, with a stated list of what is never stored. Users with view access see exactly what agents are told about a caller, every change is reviewable, and users with edit access can forget a caller, which deletes the memory and all its versions for good.

Sourcedocs.omnidim.io/docs/caller-memory/manageread 2026-10-18

OmniDimension runs as a hosted multi tenant service from a US company, with numbers in more than 70 countries, SIP trunking and imported Exotel numbers, and an OmniRelay white label edition on an agency's own domain. The privacy policy says call recordings and transcripts are stored on the customer's behalf without naming a region, and no region selection, private cloud or on premises option is offered.

Sourceomnidim.io/privacy-policyread 2026-10-18

Workflows can start from ready made templates, and a templates and patterns guide covers hot lead alerts, fast lead calling, retries, callbacks and business hours handling. Vertical and use case pages describe agents for real estate, healthcare, insurance, restaurants, finance, education, ecommerce, lead generation and collections, but agents themselves are configured from plain instructions rather than chosen from a gallery of finished agents.

Sourcedocs.omnidim.io/docs/workflows/templates-and-patternsread 2026-10-18

One agent can be deployed on phone numbers in more than 70 countries, web calls and chat, WhatsApp messages and WhatsApp calls, email and SMS. Bulk call campaigns run outbound lists with retry logic, dynamic campaigns accept contacts in real time through a webhook API for CRM driven calling, WhatsApp broadcasts send approved templates, and workflow triggers start calls from outside events. Agents speak more than 90 languages, with strong coverage of Indian languages.

Sourcedocs.omnidim.io/docs/bulk-calls/dynamicread 2026-10-18

An agent's full configuration sets its transcriber, its language model and its voice, and the API's providers endpoints list the available LLM, voice, speech to text and text to speech providers, so builders choose the model behind each agent from code or the dashboard. More than 1,000 voices across 90+ languages are available, including cloned voices on every paid plan.

Sourcedocs.omnidim.io/docs/api-referenceread 2026-10-18

A REST API with a Python SDK and an interactive playground creates and configures agents, runs campaigns, buys numbers, sends WhatsApp messages and lists providers, authenticated with an API key, and a reseller API creates, funds and verifies client accounts. An MCP server, hosted at mcp.omnidim.io/mcp over streamable HTTP with OAuth 2.1 or run locally from npm with an API key, publishes a full tool catalogue for Claude, Cursor and Windsurf, and a WebSocket protocol drives web calls from iOS, Android and Flutter apps.

Sourcedocs.omnidim.io/docs/api-referenceread 2026-10-18

Workflows run with sample data before publishing, and a single AI node can be tested on its own. Agents can be tried on WhatsApp in minutes by linking a phone with a QR code, agent versioning keeps earlier configurations, and call logs feed improvements to the agent. There are no scored test cases, simulated callers or release gates that grade an agent's conversations.

Sourcedocs.omnidim.io/docs/workflows/test-and-publishread 2026-10-18

Agents act through custom API calls, connectors, workflows and messaging channels, and a web search tool fetches information from the internet when they need it. None of this has an agent open a browser or desktop session to click through another application's screens, and the web call widget is a channel customers use to talk to the agent rather than a browser the agent drives.

Sourcedocs.omnidim.io/docs/integrationsread 2026-10-18