How much does Novoflow cost?

No pricing page and no published rates; sold through a contact form.

What are the best alternatives to Novoflow?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Novoflow among healthcare agents are Freed, Mandolin, Honey Health, XpertDox. Each is graded on the same public evidence, and no vendor pays for placement.

Does Novoflow have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Novoflow publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: Novoflow says it is HIPAA compliant and SOC 2 Type II compliant, and it links a trust center on Oneleet. It enforces role based access with full audit logs, signs a BAA with every clinic and undergoes third party security testing. The acces. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Novoflow give you tracing and observability into agent runs?

Partial under the Agentic Index verification standard. Novoflow publishes some public evidence of logging or observability, but narrower than full tracing and auditability across agent runs. Evidence basis: Full audit logs sit alongside role based access, and customers have a dashboard behind a login. Novoflow does not say what the logs record, and it describes no view of the calls or EHR actions the agent took. Novoflow, blogs.novoflow.io and. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Novoflow

Also known as: novoflow.io

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Healthcare agentindependentVerified 2026-09-28

Entry priceContact salesFull pricing detail

AI agents that operate a medical practice's EHR through computer use, reading the screen, clicking, typing and navigating like a trained staff member, with a voice agent that answers patient calls and books waitlisted patients into canceled slots. Novoflow's engineers configure the agents around each practice's bottleneck. Novoflow is HIPAA and SOC 2 Type II compliant and backed by Y Combinator.

Novoflow deploys AI agents that operate a medical practice's EHR to automate its biggest operational bottleneck. The agents use computer use, reading the screen, clicking, typing and navigating the way a person does, on a login the practice's admin creates for the agent, so no API integration is needed. Novoflow's forward deployed engineer maps the practice's SOPs and workflow and configures and refines the agent before it goes live, which takes weeks and does not change how staff work. The agent then works like a trained staff member at all hours. Its demo agent is a New Patient Referral Scheduler.

Novoflow's voice agent answers inbound patient calls in English, Spanish and other languages, books and reschedules appointments and routes refill requests inside the EHR, and calls waitlisted patients when a slot opens. Novoflow's extraction pipelines read documents with a vision model and OCR and validate the output. Novoflow says it is HIPAA compliant and SOC 2 Type II compliant. It signs a BAA with every clinic, enforces role based access with audit logs and links a trust center on Oneleet. The company is backed by Y Combinator.

Vendor details

Canonical URL

https://www.novoflow.io

Funding status

Y Combinator backed; about $3M raised (coverage linked from the company's newsroom, October 2025)

Company status

independent

Use cases & customers

Primary use cases

clinic phone answering and patient scheduling inside the EHRsame-day cancellation recovery and waitlist backfillprescription refill and common-question handlingno-show reduction and provider-utilization liftfront-desk workflow automation across legacy EHRs

Target customers

multi-location specialty clinics (radiology, dermatology, rheumatology)primary care groupsmedical practices with legacy or on-prem EHRsclinics facing staffing shortages or high call volume

Deployment options

SaaS

Integrations

Operates the practice's EHR through its user interface with computer use, on a login created for the agent. Novoflow names no API connectors.

In practice

Your team works in an EHR that has no API to connect to. Novoflow's agent operates it through the screen on a login your admin creates, reading, clicking and typing the way a staff member does.

Your team wants canceled slots filled fast. When a slot opens, Novoflow's voice agent contacts waitlisted patients and books them into it.

Your team is buried in new patient referrals. Novoflow's engineer maps your SOPs and configures an agent like its New Patient Referral Scheduler, which then works at all hours.

Sources & related URLs

Research sources

https://www.ycombinator.com/companies/novoflow https://blogs.novoflow.io/who-offers-a-hipaa-compliant-computer-use-agent-specifically-trained-for-medical-clinical-software https://startupintros.com/orgs/novoflow https://www.voiceaispace.com/tool/novoflow

Agentic Index coverage score

4.5 / 14 capabilities · 32%

Integrations & Tool Calling	Not documented
The agents reach the EHR only by operating its screen. Novoflow names no connector, API integration or custom tool into other systems. SourceNovoflow, novoflow.io homepage and sitemapread 2026-09-28
Workflow Orchestration	Partial
A forward deployed engineer from Novoflow maps the practice's SOPs and workflow and configures the agent to run that multi step EHR work. Earlier Novoflow material describes a no code workflow builder that clinic staff use, but today Novoflow's engineers configure each agent. Novoflow describes no branching or multi agent routing. SourceNovoflow, novoflow.io homepage and blogs.novoflow.ioread 2026-09-28
Knowledge Grounding & RAG	Not documented
The practice's SOPs are mapped into the agent's configuration as instructions. Novoflow's extraction pipelines read documents as they arrive. Novoflow describes no knowledge base or retrieval over the practice's content. SourceNovoflow, novoflow.io homepage and newsroom post of 7 February 2026read 2026-09-28
Human Oversight & Guardrails	Not documented
The agent works like a trained staff member at all hours. Novoflow describes no approval step, escalation or hand off rule, and no configurable constraint on what the agent may do in the EHR. SourceNovoflow, novoflow.io homepage and blogs.novoflow.ioread 2026-09-28
Security, Identity & Governance	Full
Novoflow says it is HIPAA compliant and SOC 2 Type II compliant, and it links a trust center on Oneleet. It enforces role based access with full audit logs, signs a BAA with every clinic and undergoes third party security testing. The access model gets one line, and Novoflow does not detail it further. SourceNovoflow, blogs.novoflow.io and novoflow.io homepageread 2026-09-28
Observability & Auditability	Partial
Full audit logs sit alongside role based access, and customers have a dashboard behind a login. Novoflow does not say what the logs record, and it describes no view of the calls or EHR actions the agent took. SourceNovoflow, blogs.novoflow.io and novoflow.io homepageread 2026-09-28
Memory & State Persistence	Not documented
Scheduling and patient records live in the practice's EHR as its business record. Novoflow describes no memory that the agent keeps of its own. SourceNovoflow, novoflow.io homepageread 2026-09-28
Deployment & Data Residency	Not documented
The agent is given a login to the practice's EHR, which is how it reaches on premises or hosted systems. Novoflow does not say where its own service is hosted, and it names no hosting regions and no customer hosted option. SourceNovoflow, novoflow.io homepage and privacy policy linkread 2026-09-28
Prebuilt Agents, Templates & Packs	Partial
The one named agent is a New Patient Referral Scheduler, shown in Novoflow's demo. Novoflow's engineers configure each practice's agent around its biggest bottleneck as their own setup work, and Novoflow describes no set of packaged agents that a practice adopts. SourceNovoflow, novoflow.io homepageread 2026-09-28
Triggers & Channel Coverage	Full
Inbound patient calls go to the voice agent. When a slot opens after a cancellation, the agent contacts waitlisted patients and books them. It works at all hours, and no one at the practice starts each task. SourceNovoflow, blogs.novoflow.io and novoflow.io homepageread 2026-09-28
Model Flexibility & Routing	Not documented
The extraction pipeline uses a vision model that Novoflow does not name. No model provider is named, and Novoflow offers no model choice. SourceNovoflow, novoflow.io homepage and newsroom post of 7 February 2026read 2026-09-28
APIs, SDKs & MCP Extensibility	Not documented
Novoflow publishes no API, SDK, developer documentation or MCP server. The no code workflow builder in earlier Novoflow material configures automation inside the product, and outside systems cannot call Novoflow through it. SourceNovoflow, novoflow.io homepage and sitemap and blogs.novoflow.ioread 2026-09-28
Testing, Debugging & Optimization	Not documented
Before an agent goes live, Novoflow's engineers configure and refine it, and they validate extraction output inside their own pipeline. Novoflow describes no test, scoring or experiment tools for the practice to run. SourceNovoflow, novoflow.io homepage and newsroom post of 7 February 2026read 2026-09-28
Browser & Computer Use	Full
The agents operate the practice's EHR through computer use. An AI reads the screen, clicks, types and navigates the way a person does, on a login the practice's admin creates for the agent. Novoflow does not say where the agent's session runs. SourceNovoflow, novoflow.io homepageread 2026-09-28

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Contact sales

per-clinic contract

What is public

The motion only: a contact form and a deployment that takes weeks; no rates or metering are published.

Variable cost rationale

No billing model is published on the vendor's site.

Sales call required

Yes, required for paid access

Free / trial

Not published

Agentic Index verified 2026-09-28

Official pricing page

Related vendors

Alternatives to Novoflow

The closest documented capability profiles to Novoflow among healthcare agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Freed6.0 / 14Adds documented Integrations & Tool Calling and Knowledge Grounding & RAG, among others
Mandolin5.0 / 14Adds documented Integrations & Tool Calling and Knowledge Grounding & RAG, among others
Honey Health6.5 / 14Adds documented Integrations & Tool Calling and Knowledge Grounding & RAG, among others
XpertDox6.5 / 14Adds documented Integrations & Tool Calling and Knowledge Grounding & RAG, among others
AKASA7.0 / 14Adds documented Integrations & Tool Calling and Knowledge Grounding & RAG, among others
Candid Health8.0 / 14Adds documented Integrations & Tool Calling and Knowledge Grounding & RAG, among others

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Novoflow with other vendors →Compare all healthcare agents →See where Novoflow ranks →

Data confidence: medium

Head to head

Novoflow vs Hello Patient