SleekFlow vs Spoki (2026)

Named connectors sit alongside a builder that creates the ones that do not exist. Native integrations with Shopify, HubSpot and Salesforce give agents live customer data, and Stripe powers payments in the chat. Where no connector exists, the Custom API Integration builder takes the API however the customer has it (a described use case, uploaded documentation, documentation pasted into a setup chat, or a raw cURL command) and generates an editable schema. AgentFlow can also search public API endpoints or analyze an internal swagger file and build the integration.

Action is scoped. An integration must be enabled for each agent under Configuration then Actions before a playbook can use it, and the integration controls what the API can do and which fields are available while the playbook controls when to call it. Agents retrieve external data, trigger actions and update records during the conversation, and playbooks chain several APIs from availability lookup through booking to payment.

Sourcehelp.sleekflow.io/en_us/sleekflow_ai/custom-api-integrations-in-sleekflow-airead 2026-09-05

More than 100 native integrations include Shopify, WooCommerce, HubSpot and Salesforce, with thousands more reachable through Zapier, Make and n8n, and a public REST API with signed webhooks covers anything else. The agent writes into commerce systems with authenticated actions instead of only looking things up. Product catalogs sync into the chat, checkout completes in the conversation, and cart recovery and payment confirmation events flow both ways between the store and the agent. Spoki Voice adds telephony, dialing out and booking appointments.

Sourcespoki.com/en/featuresread 2026-09-05

Playbooks sequence multi-step work across several systems inside one conversation. They direct how AI agents call several APIs in sequence, from availability lookups through booking confirmations to payments, so a whole transaction completes without leaving the chat, and the agent decides when to collect information, when to call the API and how to use the response according to the playbook.

Agents are trained on the customer's standard operating procedures so they handle complex scenarios like a good human agent, from sharing pricing estimates to resolving booking conflicts and executing returns. SleekFlow contrasts a chatbot, which follows a fixed script and breaks when a conversation leaves it, with an agent that understands context and takes action, updating contact profiles, moving leads down the pipeline, booking appointments and resolving requests without a human stepping in. Flow Builder handles deterministic automations alongside.

Sourcesleekflow.io/agentflowread 2026-09-05

Orchestration runs on two layers, one deterministic and one agentic. The visual drag and drop flow builder and automation engine sequence multi step journeys on event triggers such as cart abandonment and payment confirmation, with conditional logic branching the path and A/B variants running inside it. Above that sit two AI layers, both generally available.

Language models handle conversation, and autonomous agents take actions, handling complex multi turn conversations, qualifying leads and completing commerce journeys from catalog through checkout. Spoki Voice extends the same orchestration to telephony. Its predictive power dialer calls, qualifies and books an appointment and then continues the thread on WhatsApp, so one journey crosses channels without restarting.

Sourcespoki.com/en/featuresread 2026-09-05

Coverage spans WhatsApp as an official Meta partner, Instagram, Facebook, TikTok, Telegram, WeChat, SMS, email including Outlook, and voice calls, a broad set for the messaging first markets SleekFlow serves across Southeast Asia, the Middle East and Brazil. Work starts several ways.

It can start from an inbound conversation on any channel, from social triggers such as TikTok instant forms, ad click to message and comment auto replies that turn a public comment into a private conversation, from behavior based automations, or from outbound proactive outreach and retention campaigns, which SleekFlow sells alongside inbound support. Custom API integrations let an agent act during a conversation on a signal from an external system.

Sourcesleekflow.io/agentflowread 2026-09-05

One inbox gathers WhatsApp on the official Meta Business API, Spoki Voice AI, Email, SMS and RCS, with Instagram and TikTok alongside. Spoki uses the WhatsApp Business API, not the mobile Business App, and only the API supports programmatic automation at volume. Work starts in three ways.

Conversations come in on any channel, the automation engine fires on cart abandonment, payment confirmation and similar commerce events, and outbound work runs through broadcast marketing campaigns and the Spoki Voice predictive power dialer, which places calls, qualifies prospects and books appointments. Spoki reports 15.3 million messages a month across 4,500 businesses in 120 countries.

Sourcespoki.com/en/identikitread 2026-09-05

The customer builds, edits and can see the knowledge behind every answer. AgentFlow crawls a website and scans internal documents and turns them into structured knowledge articles, and the customer can see how the AI has organized that information and edit it directly, so the corpus stays under their control. Every AI response shows the knowledge article it referenced.

People flag knowledge gaps, correct misunderstandings and share good human replies as examples, and knowledge updates pass through approval before they take effect. Agents are also trained on the customer's SOPs so they handle complex scenarios to the letter. SleekFlow markets this corpus as AI memory.

Sourcesleekflow.io/agentflowread 2026-09-05

Agents are trained on the customer's product catalog, so they answer product questions, recommend items and complete a purchase from live inventory. Intent detection, sentiment analysis, auto replies, template generation and auto translation sit on top. There is no document knowledge base, website crawl, help center ingestion, retrieval architecture or source citation, so a support question that is not about an order or a product has no corpus behind it.

Sourcespoki.com/en/identikitread 2026-09-05

SleekFlow's AI memory is its knowledge base under another name. SleekFlow describes memory through its knowledge features. It crawls a website, scans internal documents and turns them into structured knowledge articles, lets the customer see how the AI organizes information and make edits, calls this managing AI memory that is not a black box, and says human feedback expands AI memory so agents do not repeat the same mistake.

What is managed, edited and expanded is the article corpus, and improvement from real interactions is learning absorbed into the system, not a separate memory. State does carry, because agents live inside the customer's CRM, collecting and enriching contact data and updating lifecycle stages, so an agent meeting a returning contact reads their record and history. That record belongs to the customer's CRM, and there is no scope, lifetime or deletion control for state the agent itself keeps.

Sourcesleekflow.io/agentflowread 2026-09-05

The conversational CRM holds one customer record and one conversation thread across every channel, with deal pipelines, tickets and full interaction history. An agent picking up a returning contact on WhatsApp sees what happened on the previous call or campaign, so the customer does not repeat themselves. The business loads, segments and queries the CRM as a database. There is no separate memory product, and the agent keeps nothing of its own between conversations.

Sourcespoki.com/en/featuresread 2026-09-05

Customers configure both guardrails and handoff. An administrator teaches the agent business knowledge, shapes how it speaks, sets guardrails for sensitive topics and defines when it should hand off to people, so the operator draws the boundary instead of accepting a default. Changes are gated too.

Knowledge updates, playbook refinements and tone adjustments are reviewed and approved in one place instead of taking effect silently, and people flag knowledge gaps, correct misunderstandings and promote good replies as examples. At run time agents work alongside people in the shared inbox with suggested responses, and high priority cases route to a person.

Sourcehelp.sleekflow.io/agentflow/configuring-your-ai-agents-in-agentflowread 2026-09-05

Conversations can pass from the bot to a person, but customers cannot control what the agent does before that. Bot to human handoff feeds a shared inbox where several operators and the AI work the same conversation thread. Routing rules decide where a conversation lands, and supervisor roles govern which people see and do what.

Every plan has unlimited operators, so escalation is not limited by license cost. Customers can author when a bot stops through the visual flow builder and its conditional logic. There is no guardrail configuration, content policy, approval gate or autonomy setting for the agent itself.

Sourcespoki.com/en/featuresread 2026-09-05

SleekFlow states ISO 27001 certified security, a SOC 2 Type II audit verifying that all AI inputs and outputs are encrypted in transit and at rest, and full GDPR compliance.

Customer data is logically isolated and never accessible to other AgentFlow users, SleekFlow says it never reviews a customer's AI data unless the customer explicitly opts in, and it commits that neither SleekFlow nor its AI providers use customer data to train or fine tune models. Role based permissions govern who does what in the shared inbox, and administrators set guardrails for sensitive topics. There is no trust center or report to obtain, so the certifications rest on SleekFlow's own statement and the SOC 2 report is not public.

Sourcesleekflow.io/agentflowread 2026-09-05

Access is role based, with operator and supervisor roles in the shared inbox. Webhooks are signed, data handling is GDPR native with EU data residency, and Spoki holds Official Meta Tech Partner status with certified WhatsApp Business API access. Spoki holds no security certification or attestation. There is no SOC 2, no ISO 27001, no trust center and no report to request. Meta Tech Partner and Business Solution Provider status is a commercial accreditation for API access from Meta's program, not an audit of Spoki's own controls.

Sourcespoki.com/en/identikitread 2026-09-05

Every AI response shows its source, meaning the knowledge article it referenced, the playbook step it followed and how it interpreted customer intent, and SleekFlow presents this for audit. Showing the intent alongside the source and the step reveals why the agent went where it went, not only what it said. Above the individual response, AgentFlow analyzes every conversation to spot patterns, find gaps and plan improvements, and surfaces those as AI insights a team reviews.

Sourcesleekflow.io/agentflowread 2026-09-05

Real time dashboards show campaign analytics and revenue per conversation attribution, so a team can see what the platform earned and where. Spoki calls both AI layers, the conversational models and the autonomous agents, observable and generally available, but does not say what that covers. There is no reasoning trace per conversation, no tool call log, no source attribution on an answer and no audit trail of configuration changes.

Sourcespoki.com/en/identikitread 2026-09-05

SleekFlow names no hosting region, cloud provider, data center or residency option. Customer data is logically isolated and never accessible to other AgentFlow users, SleekFlow states full GDPR compliance, and AI inputs and outputs are encrypted in transit and at rest, as verified by SOC 2 Type II. None of these says where data sits or lets a customer choose. SleekFlow is headquartered in Singapore and Hong Kong, with customers across Europe, the Middle East and Brazil.

Sourcesleekflow.io/agentflowread 2026-09-05

Data stays in the EU, with GDPR native handling and European data residency as a headline commitment. Spoki positions itself as the European alternative to US WhatsApp platforms. There is one region and nothing for the customer to select. Spoki names no data center, offers no other region and no self hosted or private cloud option, and publishes no DPA or subprocessor list.

Sourcespoki.com/en/identikitread 2026-09-05

AgentFlow comes with ready to use templates for common inbound scenarios, named as lead qualification, appointment booking and support resolution, and there is a template for support teams automating FAQ replies at volume. From a template the customer customizes by uploading a knowledge base, indexing their website, adding custom answers or connecting CRM data, and most teams get a first agent live without writing code. The three named scenarios and a handful of playbook patterns make a starter set, not a catalog, with no agent gallery or marketplace.

Sourcesleekflow.io/agentflow/inbound-ai-agentread 2026-09-05

Spoki ships AI agent types for sales, support and voice, plus a custom option. The visual builder adds message templates and reusable flow templates. WhatsApp requires outbound templates to be approved in advance, so template management is a core part of the product. There is no catalog of agents for a customer to browse and put into service.

Sourcespoki.com/en/featuresread 2026-09-05

SleekFlow offers no model selector, routing configuration or bring your own key path, and names no model provider. It says neither SleekFlow nor its AI providers use customer data to train or fine tune their models, so a model layer from third parties runs underneath that the customer neither chooses nor sees, and nothing suggests the customer can choose.

Sourcesleekflow.io/agentflowread 2026-09-05

Customers get no model selector, routing configuration or way to bring their own key, and no provider is named. Spoki has two AI layers, language models for conversation and autonomous agents that take actions, without saying whose models sit underneath either. The product is sold as a managed outcome, measured in open rates, recovery rates and attributed revenue, not as a configurable runtime.

Sourcespoki.com/en/identikitread 2026-09-05

The platform has its own API. Admins get a SleekFlow API key from the Platform API page under Direct API in settings, the RESTful endpoints create, update and retrieve records such as contacts and messages, and call limits follow the subscription plan. The API reference sits at apidoc.sleekflow.io.

SleekFlow's own pages cover the other direction, a Custom API Integration builder where the customer describes an API use case, uploads documentation, pastes documentation into a setup chat or pastes a raw cURL command, and SleekFlow generates an editable schema the agent then calls, enabled for each agent under Configuration then Actions. That is the platform reaching into the customer's systems.

SourceSleekFlow Help, help.sleekflow.io/en_US/integrations/platform-api-integration; help.sleekflow.io/en_us/sleekflow_ai/custom-api-integrations-in-sleekflow-airead 2026-10-07

Outside systems can call Spoki through a public REST API with signed webhooks. The API documentation is public as a Postman collection at a named URL, so an integrator can read the endpoints without a sales conversation. Spoki also supports MCP and WebMCP for AI agents, exposing ten tools at /api/webmcp so an external AI agent such as ChatGPT, Claude or Cursor can operate Spoki directly. Around these sit 100+ native integrations plus thousands more through Zapier, Make and n8n.

Sourcespoki.com/en/identikitread 2026-09-05

An improvement loop runs with an approval gate, but nothing tests a change before customers meet it. AgentFlow analyzes every conversation to spot patterns, find gaps and plan improvements, surfaces those as AI insights, and routes knowledge updates, playbook refinements and tone adjustments through review and approval in one place, so each change is deliberate.

People flag knowledge gaps and correct misunderstandings, and performance is tracked. There is no simulation, staging environment, scenario suite, regression run or scored evaluation of an agent before release, so the loop runs on live traffic and the approval covers what a change contains, not a test of its effect.

Sourcesleekflow.io/agentflowread 2026-09-05

Testing covers campaigns, not agents. A/B tests run on message variants inside flows, and predictive send time optimization picks when to send, with real time dashboards and revenue per conversation attribution reading the result. A marketer can show one message outperformed another on a readable number. There is no simulation, staging environment, scenario suite, regression run or scored evaluation of an agent before it goes live.

Sourcespoki.com/en/featuresread 2026-09-05

There is no browser control, hosted session or interface automation. Agents act through programmatic routes, namely native Shopify, HubSpot and Salesforce connections, custom API integrations built from a schema the customer supplies, and Stripe for payment in the chat, and they reach people over WhatsApp, Instagram, TikTok, SMS, email and voice. SleekFlow contrasts itself with scripted chatbots, not with agents that drive interfaces, and nothing in the platform operates a screen.

Sourcesleekflow.io/agentflowread 2026-09-05

Agents act through programmatic routes, with no browser control, hosted session or interface automation. Those routes are 100+ native integrations, a public REST API with signed webhooks, and catalog and checkout flows that write into the customer's commerce platform, reaching people over WhatsApp, Voice, Email, SMS, RCS, Instagram and TikTok. The WebMCP endpoint works the other way round. Its ten tools let an external AI browser agent operate Spoki, so another company's agent drives Spoki, and Spoki's own agent drives no interface.

Sourcespoki.com/en/identikitread 2026-09-05