Agentic Index
Gallabox vs Konvo (2026)
Both serve commerce conversations and they sit on opposite sides of the purchase, at 11.5 and 7.5 of 14. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Gallabox captures, qualifies and converts across WhatsApp, Instagram, web chat and voice with a no code builder, free trial then about 89 dollars a month. Konvo resolves 70 to 80 percent of support tickets by acting on order data through edits, returns, exchanges and tracking, Shopify native, from about 155 dollars plus per session. Gallabox wins the customer; Konvo keeps them after something goes wrong, and most brands eventually need both.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Gallabox and Konvo are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Gallabox if
- Lead capture and conversion is the gap, and support is already handled.
- Eighty nine dollars against 155 plus per session is a real difference at your volume.
- Instagram and web chat are where your buyers first appear.
Choose Konvo if
- Post purchase tickets are your actual volume, and that is the workload this is built around.
- Acting on order data directly is what resolves rather than deflects.
- A published 70 to 80 percent resolution rate is evidence you can test.
| At a glance | Gallabox | Konvo |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Basic from $112 per month billed annually, or $150 billed quarterly | Not published by the vendor. A Shopify App Store listing quotes from $155 per month, unverified against Konvo's own site. |
| Free / trial | Seven-day free trial with 500 AI credits and about $2 of conversation credits, no credit card required. No free-forever plan. | No trial is published on Konvo's own site; entry is a booked demo. |
| Pricing confidence | public full | contact only |
| Feature | G Gallabox |
K Konvo |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | No / Not documented |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
No / Not documented | No / Not documented |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | No / Not documented |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Full / Explicit | Full / Explicit |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | G Gallabox |
K Konvo |
|---|---|---|
|
Entry price Lowest public entry point |
Basic from $112 per month billed annually, or $150 billed quarterly | Not published by the vendor. A Shopify App Store listing quotes from $155 per month, unverified against Konvo's own site. |
|
Pricing confidence How public the numbers are |
Contact only | Contact only |
|
Billing Primary billing axis |
Tiered subscription by user count and feature set, plus AI credits metered per agent action, plus pass-through WhatsApp conversation fees and AI voice minutes. | tiered subscription + per AI session |
|
Variable cost Workload / overage exposure |
High variable cost | High variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Self-serve | Sales call |
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