Agentic Index
Decagon vs Fin (2026)
The pricing models are as different as the products. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Fin publishes outcome based pricing at 99 cents per resolution, standalone from 49 dollars a month with fifty resolutions included, and documents 11 of 14 including full coverage on testing and human oversight. Decagon is purpose built for support with deep toolchain integration and quotes through sales, documenting 10 of 14 with stronger memory coverage. Fin is the one you can price before the call; Decagon is the one you configure to a support operation that has outgrown packaged tooling.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Decagon and Fin are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Decagon if
- Deep integration into an existing support toolchain is the requirement and you want it configured to you.
- Memory across conversations matters: Decagon documents full coverage where the difference shows.
- Your volume and complexity justify a sales led implementation rather than a packaged product.
Choose Fin if
- You want to model cost before committing, and 99 cents per resolution is a number you can forecast.
- Simulation based testing before deployment is a requirement, and Fin documents full coverage.
- You are already on Intercom, or you want to start standalone at 49 dollars a month without a sales cycle.
| At a glance | Decagon | Fin |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Contact sales | $0.99 per outcome |
| Free / trial | n/p | 14-day free trial |
| Pricing confidence | contact only | public exact |
| Feature | D Decagon |
F Fin |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Full / Explicit | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | Full / Explicit |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
No / Not documented | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Partial | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Partial | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Full / Explicit | Full / Explicit |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | D Decagon |
F Fin |
|---|---|---|
|
Entry price Lowest public entry point |
Contact sales | $0.99 per outcome |
|
Pricing confidence How public the numbers are |
Contact only | Public, exact |
|
Billing Primary billing axis |
hybrid | outcomes |
|
Variable cost Workload / overage exposure |
High variable cost | High variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tierTrial
|
|
Buying motion Self-serve vs sales call |
Sales call | Mixed |
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