Agentic Index
Decagon vs Parloa (2026)
Both deploy autonomous agents into customer service and they start from different channels, at 10 and 8 of 14.
Decagon is purpose built for support with deep integration into support toolchains, sold through enterprise engagement. Parloa is voice first, letting teams design, simulate, deploy and govern voice and chat agents across the contact centre lifecycle, consumption priced. If your volume is phone calls, Parloa was built for that and Decagon was built for tickets, and channel is a more decisive difference than the score gap suggests.
Choose Decagon if
- Documented coverage is broader and your volume is tickets and chat, not calls.
- Deep integration into your support toolchain is the practical constraint.
- A purpose built support product is simpler to deploy than a lifecycle platform.
Choose Parloa if
- Phone calls are your volume and a voice first platform is built for that.
- Simulation before deployment is a safeguard you want on voice specifically.
- Governing agents across the whole contact centre lifecycle is the scope.
| At a glance | Decagon | Parloa |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Contact sales | Consumption based (contact for pricing) |
| Free / trial | n/p | — |
| Pricing confidence | contact only | contact only |
| Feature | D Decagon |
P Parloa |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Partial |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Full / Explicit | No / Not documented |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | No / Not documented |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Partial |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Partial |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | Full / Explicit |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | D Decagon |
P Parloa |
|---|---|---|
|
Entry price Lowest public entry point |
Contact sales | Consumption based (contact for pricing) |
|
Pricing confidence How public the numbers are |
Contact only | Contact only |
|
Billing Primary billing axis |
hybrid | — |
|
Variable cost Workload / overage exposure |
High variable cost | High variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Sales call | — |