Agentic Index
Decagon vs Lorikeet (2026)
Both are enterprise support agents and Lorikeet is the specialist.
Lorikeet is built for regulated fintech and healthtech, running multi step actions across chat, email, voice and SMS with full quality assurance and audit on every conversation, at roughly 80 cents per resolution, documenting 11 of 14. Decagon is the generalist, purpose built for support with deep toolchain integration and quoted through sales, documenting 10 of 14 with stronger memory. If a regulator can ask why your agent said something, that question decides this.
Choose Decagon if
- You are not in a regulated vertical and do not need to pay for compliance depth you will not use.
- Memory across conversations is the capability you care about most.
- Toolchain integration depth is the requirement and you want it built to your stack.
Choose Lorikeet if
- You are in fintech or healthtech and audit coverage on every conversation is a requirement, not a feature.
- Full quality assurance and documented testing coverage will be examined during your own compliance review.
- Per resolution pricing near 80 cents lets you forecast cost against ticket volume.
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