Agentic Index
Gallabox vs Zaapi (2026)
Two conversational commerce platforms for emerging markets, at 11.5 and 8 of 14. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Gallabox runs no code agents across WhatsApp, Instagram, web chat and voice to capture, qualify and convert conversations, with a free trial and Growth from about 89 dollars a month. Zaapi is built for Southeast Asian ecommerce sellers, with a trainable agent and no code flow builder unifying Shopee, Lazada, TikTok Shop and social channels into one inbox, on self serve tiers. The marketplace integrations are the deciding factor: if you sell on Shopee and Lazada, Gallabox's channel list does not reach you.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Gallabox and Zaapi are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Gallabox if
- Documented coverage is broader and WhatsApp plus Instagram is where your customers are.
- Voice alongside messaging is part of the requirement.
- Published pricing from about 89 dollars a month fits how you want to buy.
Choose Zaapi if
- You sell on Shopee, Lazada or TikTok Shop and marketplace integration is non negotiable.
- Southeast Asian ecommerce is your market and the platform was built for it.
- One inbox across marketplaces and social is the operational relief you need.
| At a glance | Gallabox | Zaapi |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Basic from $112 per month billed annually, or $150 billed quarterly | Basic at $59 per month billed annually, or $79 billed monthly, including three seats |
| Free / trial | Seven-day free trial with 500 AI credits and about $2 of conversation credits, no credit card required. No free-forever plan. | Seven-day free trial of all features, no credit card required, carrying up to 300 free AI messages into a paid plan. |
| Pricing confidence | public full | public full |
| Feature | G Gallabox |
Z Zaapi |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | No / Not documented |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
No / Not documented | No / Not documented |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Partial |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Partial |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Full / Explicit | Full / Explicit |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | G Gallabox |
Z Zaapi |
|---|---|---|
|
Entry price Lowest public entry point |
Basic from $112 per month billed annually, or $150 billed quarterly | Basic at $59 per month billed annually, or $79 billed monthly, including three seats |
|
Pricing confidence How public the numbers are |
Contact only | Contact only |
|
Billing Primary billing axis |
Tiered subscription by user count and feature set, plus AI credits metered per agent action, plus pass-through WhatsApp conversation fees and AI voice minutes. | Tiered subscription with three included seats and priced additional seats, plus AI usage metered separately as tokens priced by message volume, plus optional add-ons. |
|
Variable cost Workload / overage exposure |
High variable cost | High variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
No free tierTrial
|
|
Buying motion Self-serve vs sales call |
Self-serve | Self-serve |
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