Agentic Index
Gorgias vs Intercom Fin (2026)
Both resolve customer conversations and they are priced two orders of magnitude apart, at 9 and 12 of 14.
Gorgias is Shopify native, taking order, return and shipping actions, from ten dollars a month. Fin is Intercom's agent at 0.99 per resolution with knowledge grounding, simulation testing and multichannel support. At a thousand resolutions a month Fin costs roughly 990 dollars against Gorgias at ten, so the comparison is only real if your conversations are more complicated than an ecommerce order.
Choose Gorgias if
- You are a Shopify merchant and ten dollars a month is the entire decision.
- Order, return and shipping actions cover your actual ticket mix.
- Native commerce integration means no connection work.
Choose Intercom Fin if
- Documented coverage is materially broader and your conversations are genuinely complex.
- Knowledge grounding beyond order data is what your customers ask about.
- Simulation testing and enterprise escalation are requirements at your scale.
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