Agentic Index
Decagon vs Gorgias (2026)
Both resolve support conversations and the price gap describes two different buyers, at 10 and 10 of 14. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Decagon is enterprise, purpose built for support with deep toolchain integration, quoted through sales. Gorgias is Shopify native ecommerce support taking order, return and shipping actions, from ten dollars a month. Almost nobody is genuinely choosing between these: if you run a Shopify store, Gorgias at ten dollars is the answer, and if you are an enterprise with a support organization, Gorgias was never in scope.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Decagon and Gorgias are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Decagon if
- Documented coverage is slightly broader and you have an enterprise support organization.
- Deep integration into a complex support toolchain is the requirement.
- Your conversations go well beyond order, return and shipping questions.
Choose Gorgias if
- You are a Shopify merchant and ten dollars a month makes this trivial to justify.
- Order, return and shipping actions are genuinely the whole job.
- Native ecommerce integration beats a platform you would have to connect.
| At a glance | Decagon | Gorgias |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Contact sales | From $10/mo |
| Free / trial | n/p | — |
| Pricing confidence | contact only | public partial |
| Feature | D Decagon |
G Gorgias |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Full / Explicit | No / Not documented |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
No / Not documented | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Partial | Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Partial | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Full / Explicit | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | D Decagon |
G Gorgias |
|---|---|---|
|
Entry price Lowest public entry point |
Contact sales | From $10/mo |
|
Pricing confidence How public the numbers are |
Contact only | Public, partial |
|
Billing Primary billing axis |
hybrid | hybrid |
|
Variable cost Workload / overage exposure |
High variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tierTrial
|
|
Buying motion Self-serve vs sales call |
Sales call | Mixed |
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