Agentic Index
Decagon vs Gorgias (2026)
Both resolve support conversations and the price gap describes two different buyers, at 10 and 9 of 14.
Decagon is enterprise, purpose built for support with deep toolchain integration, quoted through sales. Gorgias is Shopify native ecommerce support taking order, return and shipping actions, from ten dollars a month. Almost nobody is genuinely choosing between these: if you run a Shopify store, Gorgias at ten dollars is the answer, and if you are an enterprise with a support organization, Gorgias was never in scope.
Choose Decagon if
- Documented coverage is slightly broader and you have an enterprise support organization.
- Deep integration into a complex support toolchain is the requirement.
- Your conversations go well beyond order, return and shipping questions.
Choose Gorgias if
- You are a Shopify merchant and ten dollars a month makes this trivial to justify.
- Order, return and shipping actions are genuinely the whole job.
- Native ecommerce integration beats a platform you would have to connect.
| At a glance | Decagon | Gorgias |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Contact sales | From $10/mo |
| Free / trial | n/p | — |
| Pricing confidence | contact only | public partial |
| Feature | D Decagon |
G Gorgias |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Full / Explicit | No / Not documented |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | No / Not documented |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | D Decagon |
G Gorgias |
|---|---|---|
|
Entry price Lowest public entry point |
Contact sales | From $10/mo |
|
Pricing confidence How public the numbers are |
Contact only | Public — partial |
|
Billing Primary billing axis |
hybrid | hybrid |
|
Variable cost Workload / overage exposure |
High variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tierTrial
|
|
Buying motion Self-serve vs sales call |
Sales call | Mixed |