Agentic Index
Qualtrics vs Spring Labs (2026)
Both score 11.5 of 14 and both put agents on customer experience with a compliance edge, for different institutions.
Qualtrics brings Experience Agents to its XM Platform, resolving customer and employee issues inside surveys and tickets, grounded in decades of experience data with human approval and FedRAMP High governance. Spring Labs is built for financial institutions, where Zanko agents detect complaints, score quality assurance and manage disputes end to end, extending into the SummerGRC orchestration platform. Qualtrics measures experience and acts on it; Spring Labs treats complaints as a regulated obligation, which for a bank they are.
Choose Qualtrics if
- Experience measurement is your existing practice and agents should live inside it.
- FedRAMP High governance is a requirement your public sector work imposes.
- Employee experience alongside customer experience is in scope.
Choose Spring Labs if
- You are a financial institution and complaint handling is a regulatory obligation, not a metric.
- Dispute management end to end is the operational burden you need lifted.
- Extending into governance, risk and compliance orchestration matches where you are heading.
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