Agentic Index
Ada vs Lorikeet (2026)
Both score 11 of 14 running autonomous resolution across channels, and they differ on how the behaviour gets specified.
Ada uses authored Playbooks for complex multi step standard operating procedures, annual from roughly 30,000 dollars. Lorikeet is built for regulated fintech and health technology with multi step actions across chat, email, voice and SMS, 100 percent quality assurance and audit, at about 0.80 per resolution. Ada asks you to author the procedure; Lorikeet asks you to review the outcome, and in a regulated setting you probably need both.
Choose Ada if
- Explicitly authored procedures are what your operations team wants to control.
- Annual pricing suits a support volume you can forecast.
- Social alongside voice, messaging and email is part of your channel mix.
Choose Lorikeet if
- Regulated fintech or health technology is your context and audit is not optional.
- 100 percent quality assurance on every conversation is the review model you need.
- Per resolution pricing at 0.80 aligns spend with deflection.
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