Agentic Index
Ada vs Lorikeet (2026)
Ada documents 11.5 of 14 and Lorikeet 11, running autonomous resolution across channels, and they differ on how the behaviour gets specified. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Ada uses authored Playbooks for complex multi step standard operating procedures, annual from roughly 30,000 dollars. Lorikeet is built for regulated fintech and health technology with multi step actions across chat, email, voice and SMS, 100 percent quality assurance and audit, at about 0.80 per resolution. Ada asks you to author the procedure; Lorikeet asks you to review the outcome, and in a regulated setting you probably need both.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Ada and Lorikeet are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Ada if
- Explicitly authored procedures are what your operations team wants to control.
- Annual pricing suits a support volume you can forecast.
- Social alongside voice, messaging and email is part of your channel mix.
Choose Lorikeet if
- Regulated fintech or health technology is your context and audit is not optional.
- 100 percent quality assurance on every conversation is the review model you need.
- Per resolution pricing at 0.80 aligns spend with deflection.
| At a glance | Ada | Lorikeet |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | From ~$30k/yr (contact sales; ~$70k median) | ~$0.80/resolution (Scale: 48k/$48k yr) |
| Free / trial | — | — |
| Pricing confidence | contact only | public partial |
| Feature | A Ada |
L Lorikeet |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit
Resolves the SOC 2 type left unspecified by the July basis: the trust centre names Type 2 with report periods, and the privacy policy confirms Type 2 certification. |
Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Full / Explicit |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial
Resolves the recheck the prior basis asked for: the July pass never reached the privacy policy or the trust page, so N reflected a failed retrieval rather than an absence. Region selection is genuine residency; held at P because there is no VPC, on premises or single tenant option and residency is negotiated in the enterprise agreement rather than self serve. |
Full / Explicit |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Partial |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Partial
Multi model orchestration is disclosed on a current product surface, which clears the P floor; routing is vendor internal with no customer or admin model selection surface documented. |
Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Partial |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Full / Explicit | Full / Explicit |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | A Ada |
L Lorikeet |
|---|---|---|
|
Entry price Lowest public entry point |
From ~$30k/yr (contact sales; ~$70k median) | ~$0.80/resolution (Scale: 48k/$48k yr) |
|
Pricing confidence How public the numbers are |
Contact only | Public, partial |
|
Billing Primary billing axis |
conversations | resolutions |
|
Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Sales call | Sales call |
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