Agentic Index
Brainfish vs Fini (2026)
Brainfish answers strictly from approved sources and cites every response, while Fini is a resolution priced agent that takes actions like refunds, KYC, and plan changes at 69 cents per resolution. Brainfish is contact sales. Choose Brainfish when cited, source restricted answers are the priority, and Fini when you want an agent that acts on systems and bills on resolution.
| At a glance | Brainfish | Fini |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Contact for pricing | Usage-based · from $0.69/resolution |
| Free / trial | — | — |
| Pricing confidence | contact only | public partial |
| Feature |
F
Fini
|
|
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Partial | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Partial | Partial |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Partial | Partial |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
No / Not documented | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
No / Not documented | Partial |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Partial | Partial |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing |
F
Fini
|
|
|---|---|---|
|
Entry price Lowest public entry point |
Contact for pricing | Usage-based · from $0.69/resolution |
|
Pricing confidence How public the numbers are |
Contact only | Public — partial |
|
Billing Primary billing axis |
— | resolutions |
|
Variable cost Workload / overage exposure |
Medium variable cost | High variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
Free tier
|
|
Buying motion Self-serve vs sales call |
— | Mixed |
Choose Brainfish if
- You want tightly cited answers drawn only from approved knowledge sources.
- Keeping the agent inside a controlled source set matters more than action breadth.
- You support customers across chat, email, in product, and Slack.
Choose Fini if
- You want an agent that takes real actions like refunds, KYC, and plan changes.
- Resolution based pricing at 69 cents per resolution fits how you want to buy.
- You want automation that goes beyond answering questions.