Agentic Index
Gallabox vs Spoki (2026)
Two affordable conversational commerce platforms and one goes considerably deeper, at 11.5 and 8 of 14. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Spoki is WhatsApp first on the official Meta Business API, unifying AI support, sales and voice agents, broadcasts, a conversational CRM and more than a hundred integrations across WhatsApp, voice, SMS, email and RCS, free then from nineteen euros. Gallabox runs no code agents across WhatsApp, Instagram, web chat and voice, with a free trial and Growth from about 89 dollars. Spoki costs a fraction of the price; Gallabox documents considerably more and reaches Instagram, which Spoki does not.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Gallabox and Spoki are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Gallabox if
- Instagram is a channel you sell on and Spoki does not cover it.
- Web chat alongside messaging matters for your site conversion.
- A no code builder is the surface your team wants to work in.
Choose Spoki if
- Nineteen euros against 89 dollars is not close at the volume you are starting from.
- Broadcasts and a conversational CRM are capabilities you would use.
- RCS alongside WhatsApp and SMS matters for your market.
| At a glance | Gallabox | Spoki |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Basic from $112 per month billed annually, or $150 billed quarterly | Free plan at zero euro per month; paid plans from nineteen euro per month (Service) and forty nine euro per month (Marketing), plus pass through Meta WhatsApp conversation fees. |
| Free / trial | Seven-day free trial with 500 AI credits and about $2 of conversation credits, no credit card required. No free-forever plan. | Permanent free plan at zero euro per month plus a free trial with no credit card |
| Pricing confidence | public full | public exact |
| Feature | G Gallabox |
S Spoki |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Partial |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Partial |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
No / Not documented | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Partial |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Full / Explicit | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | G Gallabox |
S Spoki |
|---|---|---|
|
Entry price Lowest public entry point |
Basic from $112 per month billed annually, or $150 billed quarterly | Free plan at zero euro per month; paid plans from nineteen euro per month (Service) and forty nine euro per month (Marketing), plus pass through Meta WhatsApp conversation fees. |
|
Pricing confidence How public the numbers are |
Contact only | Public, exact |
|
Billing Primary billing axis |
Tiered subscription by user count and feature set, plus AI credits metered per agent action, plus pass-through WhatsApp conversation fees and AI voice minutes. | Monthly subscription tier plus pass through per conversation Meta WhatsApp fees |
|
Variable cost Workload / overage exposure |
High variable cost | High variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
Free tierTrial
|
|
Buying motion Self-serve vs sales call |
Self-serve | Self-serve |
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