Agentic Index
Gallabox vs Spoki (2026)
Two affordable conversational commerce platforms and one goes considerably deeper, at 7 and 9.5 of 14.
Spoki is WhatsApp first on the official Meta Business API, unifying AI support, sales and voice agents, broadcasts, a conversational CRM and more than a hundred integrations across WhatsApp, voice, SMS, email and RCS, free then from nineteen euros. Gallabox runs no code agents across WhatsApp, Instagram, web chat and voice, with a free trial and Growth from about 89 dollars. Spoki costs a fraction and documents more; Gallabox reaches Instagram, which Spoki does not.
Choose Gallabox if
- Instagram is a channel you sell on and Spoki does not cover it.
- Web chat alongside messaging matters for your site conversion.
- A no code builder is the surface your team wants to work in.
Choose Spoki if
- Documented coverage is broader and nineteen euros against 89 dollars is not close.
- Broadcasts and a conversational CRM are capabilities you would use.
- RCS alongside WhatsApp and SMS matters for your market.
| At a glance | Gallabox | Spoki |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Free trial; paid tiers, Growth about eighty nine dollars per month billed annually | Free plan at zero euro per month; paid plans from nineteen euro per month (Service) and forty nine euro per month (Marketing), plus pass through Meta WhatsApp conversation fees. |
| Free / trial | Free trial with 500 AI credits, no credit card. | Permanent free plan at zero euro per month plus a free trial with no credit card |
| Pricing confidence | public partial | public exact |
| Feature | G Gallabox |
S Spoki |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Partial | Partial |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Partial | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
No / Not documented | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Partial | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
No / Not documented | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | G Gallabox |
S Spoki |
|---|---|---|
|
Entry price Lowest public entry point |
Free trial; paid tiers, Growth about eighty nine dollars per month billed annually | Free plan at zero euro per month; paid plans from nineteen euro per month (Service) and forty nine euro per month (Marketing), plus pass through Meta WhatsApp conversation fees. |
|
Pricing confidence How public the numbers are |
Public — partial | Public — exact |
|
Billing Primary billing axis |
Per plan and per user subscription plus AI credit consumption and pass through Meta conversation fees. | Monthly subscription tier plus pass through per conversation Meta WhatsApp fees |
|
Variable cost Workload / overage exposure |
High variable cost | High variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
Free tierTrial
|
|
Buying motion Self-serve vs sales call |
Self-serve | Self-serve |