Agentic Index
Ada vs Intercom Fin (2026)
Both resolve support conversations across every channel and they price on opposite models, at 11 and 12 of 14.
Fin charges 0.99 per resolution, so cost tracks deflection directly. Ada is annual from roughly 30,000 dollars with a median nearer 70,000, and its distinguishing mechanism is authored Playbooks for complex multi step standard operating procedures. Per resolution means you pay for success; annual means you know the number regardless, and Playbooks mean you can encode a procedure rather than hoping the model infers it.
Choose Ada if
- Authored Playbooks let you encode a specific procedure rather than trusting inference.
- A fixed annual cost is easier to budget than a variable per resolution bill.
- Voice, messaging, email and social from one platform is the channel requirement.
Choose Intercom Fin if
- Documented coverage is slightly broader and paying per resolution aligns cost with value.
- Simulation based testing before deployment is the safeguard you want.
- A published per resolution price removes a procurement cycle entirely.
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