When should you choose Five9?

You already run Five9 as your contact center and this is an add on, not a migration. A dial of trust letting you tune autonomy incrementally is the control you want. Live agent handoff quality is the thing that will make or break adoption. Graded by Agentic Index against the same capability axes from each vendor's own published materials. No vendor pays for placement.

When should you choose Quiq?

Channel breadth beyond voice, across chat, SMS, WhatsApp and email, is the requirement. Governed decisioning across every channel is the consistency you need. You want a platform independent of your telephony vendor. Graded by Agentic Index against the same capability axes from each vendor's own published materials. No vendor pays for placement.

How much do Five9 and Quiq cost?

Five9: No rates are published. Five9 sells a per seat subscription through sales, with AI Agents and Voice AI Agents priced on consumption.. Quiq: No public pricing. Subscriptions are quoted through sales.. Graded by Agentic Index against the same capability axes from each vendor's own published materials. No vendor pays for placement.

Agentic Index

Five9 vs Quiq (2026)

Both vendors last verified September 5, 2026

Both are enterprise contact center platforms with agentic layers shipped in 2026. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.

Five9's Genius AI suite added Voice AI Agents in June 2026 with multi agent orchestration, a dial of trust and live agent handoff, on seat based subscription. Quiq resolves inquiries across voice, chat, SMS, WhatsApp and email with governed decisioning and AI Assistants supporting human agents, with its own voice launch in May 2026. Five9 wraps its agents in a contact center platform, and Quiq runs agents across five channels with assistants for the human team.

This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Five9 and Quiq are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 1,084 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded

At a glance

Five9

Category: Customer support agent
Entry price: No rates are published. Five9 sells a per seat subscription through sales, with AI Agents and Voice AI Agents priced on consumption.
Free or trial: None published, demos and quotes through sales
Pricing confidence: contact only

Quiq

Category: Customer support agent
Entry price: No public pricing. Subscriptions are quoted through sales.
Free or trial: None published, demos through sales
Pricing confidence: contact only

Keep exploring

Choose Five9 if

You already run Five9 as your contact center and this is an add on, not a migration.
A dial of trust letting you tune autonomy incrementally is the control you want.
Live agent handoff quality is the thing that will make or break adoption.

Choose Quiq if

Channel breadth beyond voice, across chat, SMS, WhatsApp and email, is the requirement.
Governed decisioning across every channel is the consistency you need.
You want a platform independent of your telephony vendor.

Feature	F Five9	Q Quiq
Action & orchestration
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools.
Five9Integrations & Tool Calling Secure tool calling connects AI agents to enterprise systems to perform real-time actions such as authenticating customers, updating records, processing transactions and completing service tasks, which write to a system of record. The Agentic Experience Engine accesses data across systems, and multi-event triggers and business rules fire automation across applications. A joint solution with Google Cloud connects the Intelligent CX Platform to Gemini Enterprise and Vertex AI, and the platform ships pre-built CRM integrations covering Salesforce, ServiceNow, Microsoft Dynamics 365 and Zendesk with screen pop, click-to-dial and activity logging. Sourcefive9.com/news/news-releases/five9-launches-breakthrough-new-release-voice-ai-agents-power-next-generationread 2026-09-05
QuiqIntegrations & Tool Calling AI Studio offers no-limit integrations connecting to any database, CRM or business tool, and the platform pulls from existing customer records and business systems securely, so the agent reads and acts against the enterprise's own records. Named enterprise systems include Salesforce, Zendesk and ServiceNow. A REST API and webhooks let a customer's systems both call in and be notified, and full-code development paths sit alongside the no-code builder. A Carahsoft partnership carries the same platform into government procurement. Sourcequiq.com/platform/ai-studioread 2026-09-05
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps.
Five9Workflow Orchestration Five9's Voice AI Agents run on a harness that enables autonomous workflows through coordinated multi-agent orchestration, with specialized agents working together across complex, multi-step journeys instead of one model handling everything. The Agentic Experience Engine understands intent in real time, accesses data across systems and orchestrates personalized, goal-driven journeys, and the Agentic Voice Switch is a proprietary architecture that unifies speech, reasoning and voice generation natively in Five9's carrier-grade telephony. Data, knowledge and orchestration are shared across the whole CX platform, and multi-event triggers and business rules sequence work across applications. Sourcefive9.com/news/news-releases/five9-launches-breakthrough-new-release-voice-ai-agents-power-next-generationread 2026-09-05
QuiqWorkflow Orchestration Quiq's AI Agents complete complex multi-step tasks toward a goal through Process Guides instead of hard-coded scripts, and each agent chooses its own path to the outcome. A single agent deploys across messaging, voice and email at once, and Quiq cites a global retailer running one agent across four brands, seven countries and four channels, adapting to each brand's voice in real time. Agentic workflows, customer-facing AI Agents and agent-facing AI Assistants work as one connected system, and AI Studio builds them with no-code, low-code or full-code paths. Sourcequiq.com/agenticairead 2026-09-05
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools.
Five9Triggers & Channel Coverage Five9 covers voice, digital, chat and social messaging from one platform, and the Agentic Voice Switch is built natively into its own carrier-grade telephony. Work starts when a customer calls or messages, when multi-event triggers and business rules fire automation across applications, and through outbound campaigns and calling lists, with Web2Campaign shown in Five9's developer samples as a route for an external system to push records into a campaign. Voice AI Agents handle the spoken channel end to end and hand off to live agents with context intact. Sourcefive9.com/products/capabilities/conversational-generative-agentic-airead 2026-09-05
QuiqTriggers & Channel Coverage Coverage spans voice, web chat, SMS, WhatsApp, email and social messaging, with Voice AI the most recent addition and context carried across every channel instead of each running its own bot, and Quiq cites one agent serving four channels across seven countries at once. Conversation Starter, a browser client, adds a chat UI with Proactive AI to a website, so the agent can open a conversation on a page instead of waiting to be asked, and webhooks let an external system notify the platform of an event. Sourcequiq.com/agenticairead 2026-09-05
Knowledge & context
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers.
Five9Knowledge Grounding & RAG Five9's generative AI uses retrieval augmented generation to identify and summarize trusted answers from the customer's knowledge assets, so the agent answers from the enterprise's curated content rather than from model recall. Data, knowledge and orchestration are shared across the whole CX platform, so the same corpus serves self-service, agent assist and summarization. Five9 does not describe the index, refresh behavior, chunking or source level citation. Sourcefive9.com/products/capabilities/conversational-generative-agentic-airead 2026-09-05
QuiqKnowledge Grounding & RAG Customers bring their content as-is and Quiq structures and prepares it automatically, and the platform pulls from existing customer records and business systems securely. Answers are generated from that company knowledge and data rather than from model recall, and the same corpus serves every channel a single agent runs on. Quiq does not describe the index, refresh cadence, chunking or source level citation. Sourcequiq.com/platform/ai-studioread 2026-09-05
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer.
Five9Memory & State Persistence Data, knowledge and orchestration are shared across the entire CX platform, the Agentic Experience Engine accesses data across systems to personalize a journey, and handoffs to human agents carry context so a customer does not restart. There is no persistent agent memory store with a set scope, lifetime or deletion control, and no memory product appears in the platform. Sourcefive9.com/products/capabilities/ai-agentsread 2026-09-05
QuiqMemory & State Persistence Context follows the customer across channels, so a customer can start on chat, move to a phone call and land with a human agent with context carried the whole way, the human sees the full interaction history, and a single agent adapts to each customer's history in real time across brands and channels. This is continuity within a journey plus retrieval against stored interaction history, not state the agent forms and keeps with a set scope, lifetime or deletion control, and no memory product appears in the platform. Sourcequiq.com/agenticairead 2026-09-05
Control & trust
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls.
Five9Human Oversight & Guardrails The dial of trust lets a business set its agents anywhere from fully scripted, for regulated sectors such as banking and healthcare, up to high trust, where the model manages multi-step conversations and calls APIs on its own, so the operator chooses how much latitude the agent has. Around it sit built-in guardrails, LLM blinding so sensitive data is neither seen nor manipulated by the model, and workflow task verification, all part of an enterprise trust and governance layer that also includes automated post call AI evaluations. Handoff to a person is a context-rich warm handoff, with AI and human agents working on the same unified platform instead of a cold transfer. Sourcefive9.com/news/news-releases/five9-launches-breakthrough-new-release-voice-ai-agents-power-next-generationread 2026-09-05
QuiqHuman Oversight & Guardrails Every AI decision is verified before it reaches the customer, through guardrails, claim verification and full decision logs, so an unsupported claim is caught before a customer sees it. Handoff to people goes into the Digital Engagement Center with the complete interaction history, so a person picks up mid-journey without the customer repeating themselves, and AI Assistants keep humans in the loop on the agent side. Conversation Analyst audits whether a human contradicted the AI or a customer was asked to repeat information after escalation. Verification is automatic, not a human approval queue, so no person signs off each action. Sourcequiq.com/agenticairead 2026-09-05
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy.
Five9Security, Identity & Governance A live trust center lists SOC 2 Type 2, ISO/IEC 27001:2022, ISO/IEC 27017:2015, PCI DSS v4.0.1, HIPAA, HITECH, Cyber Essentials, C5, the CSA STAR registry, TX-RAMP Level 2, CPNI, CCPA, CPRA and GDPR, with a DORA compliance report alongside. The SOC 2 Type 2 report, a HIPAA Type 1 attestation, the ISO 27001 and ISO 27017 certificates and the PCI DSS report are available through an access request, and completed SIG, CAIQ and HECVAT questionnaires are published for due diligence. Five9 is a Level 1 PCI DSS Service Provider that engages an independent QSA annually across all twelve requirements, and it operates as a HIPAA Business Associate. Multi-Factor Authentication and Audit Logging are named product security features, with Access Log Management, Least Privilege and Password Security under access control. Voice biometrics authenticates the calling consumer and is a product Five9 sells, not a control over the customer's own tenant. Sourcetrustcenter.five9.comread 2026-09-05
QuiqSecurity, Identity & Governance Quiq cites SOC 2 Type II certification and HIPAA compliance, with GDPR and CCPA alongside, supported by regular penetration testing, real-time intrusion detection, encryption in transit and at rest, a defense-in-depth posture, and background checks and mandatory training for all employees and contractors. A security whitepaper is available for download. Customers set access controls in their own tenant, including a Require Two-Factor Authentication toggle enforcing 2FA for all users, domain whitelisting restricting which domains may be used, IP address range restrictions on agent applications and APIs, and email domain checking when users and bots are created or updated. No trust center or obtainable report is published. Sourcequiq.com/platform/securityread 2026-09-05
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior.
Five9Observability & Auditability Audit Logging is listed among the product security features alongside data security and multi-factor authentication, with Access Log Management under access control, so there is a record of who did what on the platform. AI Agent Studio is the environment to build, test, deploy and monitor Voice AI Agents, automated post-call AI evaluations leave an assessed record of every interaction, and workflow task verification confirms whether the agent completed what it undertook. Five9's reporting layer sits underneath, and its trust and governance layer gives regulated enterprises granular visibility and control. No per decision reasoning trace or tool call log for an individual agent run is published. Sourcetrustcenter.five9.comread 2026-09-05
QuiqObservability & Auditability Full decision logs are part of the governance layer, so every AI decision leaves a record of what was decided and on what basis, and AI Studio's simulation shows exactly what the AI is doing at each turn of a conversation. In production, Conversation Analyst audits voice, chat and SMS interactions continuously against customer-defined KPIs instead of sampling, catching specific failures such as a human contradicting the AI or a customer being asked to repeat information after escalation. Version control records what was live when, with responses comparable across versions. Sourcequiq.com/agenticairead 2026-09-05
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting.
Five9Deployment & Data Residency Delivery is cloud only, serving more than 3,500 enterprises across 140-plus countries, with no self-hosted, on-premise or single-tenant option. The trust center carries a Data Center Colocations entry under infrastructure alongside business continuity and failover documentation, and the certification set includes region-specific schemes that apply where data is handled locally, C5 for Germany, Cyber Essentials for the United Kingdom, TX-RAMP Level 2 for Texas public bodies, and a DORA compliance report for EU financial entities. The data center detail sits behind the trust center's access request, and Five9 describes no way for a customer to choose or move its region. Sourcetrustcenter.five9.comread 2026-09-05
QuiqDeployment & Data Residency Quiq's security page describes a fault-tolerant design with redundancy across three or more data centers in each region, so the platform runs in more than one region and a customer's data sits in one of them, alongside auto-scaling and a microservices architecture. No page names the regions, offers a customer-selectable region or describes moving between them, there is no self-hosted, private-cloud or single-tenant option, and whether a region is chosen at provisioning is not stated. Sourcequiq.com/platform/securityread 2026-09-05
Solution readiness
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value.
Five9Prebuilt Agents, Templates & Packs A suite of prepackaged self-service applications and code-free tooling streamlines Intelligent Virtual Agent and AI Agent deployment, so a common use case ships ready to adopt, and AI Agent Studio covers what the packaged set does not. Whether the packaged set can be browsed is not stated. Sourcefive9.com/products/capabilities/ai-agentsread 2026-09-05
QuiqPrebuilt Agents, Templates & Packs AI Agents facing customers and AI Assistants supporting human agents ship as distinct product types, with industry solution pages for retail, travel and hospitality, consumer services and financial services. There is no agent library, template gallery or marketplace for customers to browse and put into service, and agents are built in AI Studio with no-code, low-code or full-code tooling, with Process Guides defining behavior per task. Sourcequiq.com/platform/ai-studioread 2026-09-05
Platform extensibility
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys.
Five9Model Flexibility & Routing Models are blended by Five9, not chosen by the customer. Data, knowledge and orchestration are shared across the CX platform, and the Google Cloud partnership integrates the Intelligent CX Platform with Gemini Enterprise and Vertex AI, so more than one model provider is in play, with the Agentic Voice Switch unifying speech, reasoning and voice generation across them and Five9 choosing the model. Customers get no model selector, routing policy or bring your own key path, and the dial of trust governs how much autonomy a model gets, not which model runs. Sourcefive9.com/news/news-releases/five9-launches-breakthrough-new-release-voice-ai-agents-power-next-generationread 2026-09-05
QuiqModel Flexibility & Routing In AI Studio, customers select from leading AI models, mix and match them within a single workflow, and switch models at any time without rebuilding the setup, with no vendor lock-in. Redundancy across the model layer supports uptime. Sourcequiq.com/platform/ai-studioread 2026-09-05
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems.
Five9APIs, SDKs & MCP Extensibility A Developer Program at five9.com/development offers comprehensive Cloud API documentation, a fully-featured sandbox, code samples on GitHub, dedicated developer support and early access to release previews for compatibility testing. Five9's GitHub organization, Five9DeveloperProgram, publishes working samples against the Agent and Supervisor REST API, the Configuration Web Services API, the CRM SDK, Click-to-Dial and Web2Campaign, and third-party client libraries build against a REST and WebSocket API at api.five9.com covering admin, supervisor and Studio endpoints. AI Agent Studio is the build, test, deploy and monitor environment for Voice AI Agents. The full API documentation and sandbox sit behind Developer Program membership, while the sample repositories are public. Sourcefive9.com/developmentread 2026-09-05
QuiqAPIs, SDKs & MCP Extensibility Documentation at developers.quiq.com covers a REST API for building chat applications on any platform, webhook event notification, a browser-based client for chat and messaging channels, a guide for developing custom bots, rich message formats, and AI Studio for building serverless AI assistants. AI Studio offers no-code, low-code and full-code development paths and no-limit integrations connecting to any database, CRM or business tool. An llms.txt at knowledge.quiq.com indexes every documentation page in Markdown with endpoints in OpenAPI, and appending .md to any documentation URL returns its machine-readable markdown form. Sourcedevelopers.quiq.com/docs/homeread 2026-09-05
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment.
Five9Testing, Debugging & Optimization Automated post-call AI evaluations assess every completed interaction instead of a supervisor's sample, and workflow task verification confirms the agent actually completed the task it undertook, giving a readable result on the customer's own agent. AI Agent Studio is a unified environment to build, test, deploy and monitor Voice AI Agents before release, and Developer Program members get a full sandbox plus release previews to test against new versions before general availability. Five9 also reports that containment targets were exceeded across 100,000 calls in an early rollout. Sourcefive9.com/news/news-releases/five9-launches-breakthrough-new-release-voice-ai-agents-power-next-generationread 2026-09-05
QuiqTesting, Debugging & Optimization Before launch, AI Studio offers simulation showing exactly what the AI is doing at each turn of the conversation, organized testing that groups tests by scenario so updates do not introduce regressions, and built-in version control that compares responses across versions and rolls back at any time. A change has to pass the scenario-grouped regression suites. After launch, Conversation Analyst replaces manual quality sampling with continuous auditing of voice, chat and SMS interactions against KPIs and prompts the customer defines, so every interaction is scored rather than a sample. Sourcequiq.com/platform/ai-studioread 2026-09-05
Specialist automation
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone.
Five9Browser & Computer Use Agents act programmatically. Secure tool calling connects them to enterprise systems to authenticate customers, update records and process transactions, pre-built CRM integrations carry screen pop and activity logging into Salesforce, ServiceNow, Dynamics 365 and Zendesk, and the platform exposes REST and WebSocket APIs. Five9 agents work voice and digital CX channels through a carrier-grade telephony platform and do not control a browser, run hosted sessions or automate an interface. Sourcefive9.com/products/capabilities/ai-agentsread 2026-09-05
QuiqBrowser & Computer Use Agents act through software, connecting to any database, CRM or business tool, acting against existing customer records and business systems, and reaching people over voice, chat, SMS, WhatsApp, email and social. Quiq has no browser control, hosted session or interface automation. Its browser-based component is a client library that renders a chat UI on the customer's website. Sourcequiq.com/agenticairead 2026-09-05

Pricing snapshot

Sourced from the Index pricing dataset · open each vendor's profile for full detail.

Pricing	F Five9	Q Quiq
Entry price Lowest public entry point	No rates are published. Five9 sells a per seat subscription through sales, with AI Agents and Voice AI Agents priced on consumption.	No public pricing. Subscriptions are quoted through sales.
Pricing confidence How public the numbers are	Contact only	Contact only
Billing Primary billing axis	Per seat subscription editions, plus consumption based usage for AI Agents and Voice AI Agents.	No billing unit is published. Enterprise subscriptions are quoted deal by deal through sales.
Variable cost Workload / overage exposure	High variable cost	Medium variable cost
Free tier / trial Try before you buy	No free tier	No free tier
Buying motion Self-serve vs sales call	Sales call	Sales call
Pricing verified When this pricing was last checked	Jul 8, 2026	Jul 8, 2026