Agentic Index
Five9 vs Quiq (2026)
Both are enterprise contact centre platforms with agentic layers shipped in 2026, at 11.5 and 11.5 of 14. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Five9's Genius AI suite added Voice AI Agents in June 2026 with multi agent orchestration, a dial of trust and live agent handoff, on seat based subscription. Quiq resolves inquiries across voice, chat, SMS, WhatsApp and email with governed decisioning and AI Assistants supporting human agents, with its own voice launch in May 2026. Both shipped voice within a month of each other, so ask each for production references from after those dates rather than accepting the datasheet.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Five9 and Quiq are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Five9 if
- You already run Five9 as your contact centre and this is an add on, not a migration.
- A dial of trust letting you tune autonomy incrementally is the control you want.
- Live agent handoff quality is the thing that will make or break adoption.
Choose Quiq if
- Documented coverage is slightly broader and channel breadth beyond voice is the requirement.
- Governed decisioning across every channel is the consistency you need.
- You want a platform independent of your telephony vendor.
| At a glance | Five9 | Quiq |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Seat based subscription sold through sales, with AI Agents and Voice AI Agents priced on consumption; no public rates retrieved this session. | No public pricing; subscriptions are quoted through sales |
| Free / trial | No public free tier or self serve trial; demos and quotes through sales | No free tier or self serve trial is documented; the motion runs through demos |
| Pricing confidence | contact only | contact only |
| Feature | F Five9 |
Q Quiq |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Full / Explicit |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Partial |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Partial | Full / Explicit |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Full / Explicit | Full / Explicit |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | F Five9 |
Q Quiq |
|---|---|---|
|
Entry price Lowest public entry point |
Seat based subscription sold through sales, with AI Agents and Voice AI Agents priced on consumption; no public rates retrieved this session. | No public pricing; subscriptions are quoted through sales |
|
Pricing confidence How public the numbers are |
Contact only | Contact only |
|
Billing Primary billing axis |
per seat subscription editions plus consumption based AI Agent usage | described by a third party marketplace profile as subscriptions based on users, messaging channels, and the level of AI and automation features; not confirmed on company pages |
|
Variable cost Workload / overage exposure |
High variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Sales call | Sales call |
Both vendors launched their voice agent capabilities within a month of each other in mid 2026. Ask each for production references dated after launch rather than relying on the datasheet, since the capability is newer than the company.
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