Agentic Index
Five9 vs Quiq (2026)
Both are enterprise contact centre platforms with agentic layers shipped in 2026, at 11.5 and 12 of 14.
Five9's Genius AI suite added Voice AI Agents in June 2026 with multi agent orchestration, a dial of trust and live agent handoff, on seat based subscription. Quiq resolves inquiries across voice, chat, SMS, WhatsApp and email with governed decisioning and AI Assistants supporting human agents, with its own voice launch in May 2026. Both shipped voice within a month of each other, so ask each for production references from after those dates rather than accepting the datasheet.
Choose Five9 if
- You already run Five9 as your contact centre and this is an add on, not a migration.
- A dial of trust letting you tune autonomy incrementally is the control you want.
- Live agent handoff quality is the thing that will make or break adoption.
Choose Quiq if
- Documented coverage is slightly broader and channel breadth beyond voice is the requirement.
- Governed decisioning across every channel is the consistency you need.
- You want a platform independent of your telephony vendor.
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