Agentic Index
Konvo vs TextYess (2026)
Both are ecommerce native agents on Shopify and they lean opposite ways across the sale. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Konvo is support first, resolving 70 to 80 percent of tickets by acting on order data through edits, returns, exchanges and tracking, across WhatsApp, live chat, email, Instagram and voice with human handover, self serve from about 155 dollars a month plus per session pricing, documenting 7.5 of 14. TextYess is sales first, a conversational commerce CRM that sells, supports and retains across site, WhatsApp and voice, free to start. Post purchase resolution against pre purchase conversion.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Konvo and TextYess are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Konvo if
- Post purchase tickets are the volume: returns, exchanges and where is my order.
- Acting directly on order data rather than answering questions about it is the capability.
- Published self serve pricing lets you model the cost against ticket volume.
Choose TextYess if
- Selling is the priority and support is a consequence of it.
- Free to start means you can prove conversion lift before spending anything.
- Retention alongside acquisition is part of what you want the agent doing.
| At a glance | Konvo | TextYess |
|---|---|---|
| Category | Customer support agent | GTM / revenue agent |
| Entry price | Not published by the vendor. A Shopify App Store listing quotes from $155 per month, unverified against Konvo's own site. | 7-day free trial, then about EUR 249/month (Pro) |
| Free / trial | No trial is published on Konvo's own site; entry is a booked demo. | 7-day free trial, plus a free start tier |
| Pricing confidence | contact only | public exact |
| Feature | K Konvo |
T TextYess |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
No / Not documented | No / Not documented |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
No / Not documented | No / Not documented |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
No / Not documented | No / Not documented |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Full / Explicit | No / Not documented |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | K Konvo |
T TextYess |
|---|---|---|
|
Entry price Lowest public entry point |
Not published by the vendor. A Shopify App Store listing quotes from $155 per month, unverified against Konvo's own site. | 7-day free trial, then about EUR 249/month (Pro) |
|
Pricing confidence How public the numbers are |
Contact only | Public, exact |
|
Billing Primary billing axis |
tiered subscription + per AI session | — |
|
Variable cost Workload / overage exposure |
High variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
Free tier
|
|
Buying motion Self-serve vs sales call |
Sales call | Self-serve |
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