Agentic Index
Konvo vs Textyess (2026)
Both are ecommerce native agents on Shopify and they lean opposite ways across the sale.
Konvo is support first, resolving 70 to 80 percent of tickets by acting on order data through edits, returns, exchanges and tracking, across WhatsApp, live chat, email, Instagram and voice with human handover, self serve from about 155 dollars a month plus per session pricing, documenting 8.5 of 14. TextYess is sales first, a conversational commerce CRM that sells, supports and retains across site, WhatsApp and voice, free to start. Post purchase resolution against pre purchase conversion.
Choose Konvo if
- Post purchase tickets are the volume: returns, exchanges and where is my order.
- Acting directly on order data rather than answering questions about it is the capability.
- Published self serve pricing lets you model the cost against ticket volume.
Choose Textyess if
- Selling is the priority and support is a consequence of it.
- Free to start means you can prove conversion lift before spending anything.
- Retention alongside acquisition is part of what you want the agent doing.
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