Agentic Index
Forethought vs Kore.ai (2026)
Both automate customer conversations at enterprise scale, at 9.5 and 13 of 14. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Kore is the deep platform with 200 plus templates, 300 plus integrations and voice plus chat, free to about 5,000 requests then pay as you go. Forethought is narrower, with four named agents covering resolution, triage, assist and discovery, using Autoflows to express logic in natural language rather than decision trees, on custom annual contracts. Kore documents far more and you build on it; Forethought is a support product with an opinion about how logic should be written.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Forethought and Kore.ai are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Forethought if
- Natural language business logic rather than decision trees is the bet you want to make.
- Four purpose built support agents beats a platform you have to configure.
- Discovery of automation opportunities is a capability you would use.
Choose Kore.ai if
- Documented coverage is materially deeper and 300 plus integrations match your estate.
- A free tier lets you evaluate before committing to an annual contract.
- Voice alongside chat is a requirement.
| At a glance | Forethought | Kore.ai |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Custom annual contract (contact for pricing) | Free tier (~5,000 requests/mo) · Standard pay-as-you-go $0.20/conversation ($100 min, $500 signup credits) · Enterprise custom (session-based) |
| Free / trial | — | — |
| Pricing confidence | contact only | public partial |
| Feature | F Forethought |
K Kore.ai |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Partial | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
No / Not documented | Full / Explicit |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Full / Explicit |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
No / Not documented | Full / Explicit |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Partial | Full / Explicit |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Partial | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | Full / Explicit |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
Full / Explicit | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | F Forethought |
K Kore.ai |
|---|---|---|
|
Entry price Lowest public entry point |
Custom annual contract (contact for pricing) | Free tier (~5,000 requests/mo) · Standard pay-as-you-go $0.20/conversation ($100 min, $500 signup credits) · Enterprise custom (session-based) |
|
Pricing confidence How public the numbers are |
Contact only | Public, partial |
|
Billing Primary billing axis |
— | hybrid |
|
Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
Free tierTrial
|
|
Buying motion Self-serve vs sales call |
— | Mixed |
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