Blits.ai vs LivePerson (2026)

Agents act in outside systems through three routes. A catalog covers 56 enterprise systems, among them Salesforce, SAP, ServiceNow, Workday, Zendesk, Oracle, Jira, Snowflake and Databricks, and business tools for HubSpot, Freshdesk, Zoho, Notion, Odoo, Dynamics 365 and Microsoft 365 connect through per system OAuth.

Custom functions call REST or SQL sources, or run JavaScript in an isolated sandbox, with versioning and publishing. External MCP servers connect over SSE or HTTP, and their tools appear to the agent. Built in tools add web search, file generation, payment links, lead capture, handover, and call control on voice such as transfer, DTMF and callback scheduling.

Sourceblits.ai/featuresread 2026-10-13

The Conversational Cloud is built as an open platform.

It connects with the customer's existing CRM, marketing and data platforms to personalize interactions, and the Integration Hub enables integrations self serve, with workflows powered by Workato, integrations for outside APIs such as Medallia and a widget marketplace for the agent workspace.

CRM connectors embed the agent workspace in Salesforce, bot connectors reach IBM Watson, Google Dialogflow, Amazon Lex and Microsoft bots, and Data APIs move conversational data in and out, with a partner marketplace of certified integrations alongside.

Sourceliveperson.com pricing pageread 2026-10-13

A BPMN style canvas lays out each conversation as flows of dialog, action, condition and AI blocks, with subflows, functions and agents referenced from any flow and versions published separately to Test and Live.

The agent block hands a turn to an LLM agent, and the trigger workflow block starts an agentic workflow, an agent loop that calls tools on its own until the task is done. Workflows carry instructions, configuration, a validation check and an on or off switch.

Agentic tasks hold a deferred action of the do X when Y kind, with scheduled rechecks, an expiry and a dry run mode, so a step can wait days for its condition before it runs.

Sourceblits.ai/featuresread 2026-10-13

The platform orchestrates a mixed workforce across channels at enterprise scale. Human agents, automations and conversational AI share one conversation across voice and messaging, and intent identification drives what happens next. Conversation Orchestrator adds Dynamic Routing, a Conversation Context Service and a Next Actions API, and a Routing AI Agent sends each consumer to the best suited agent or bot by intent without manual routing rules.

Voice AI automates the voice channel end to end with bots powered by LLMs, and Voice to Digital routes inbound calls from an existing CCaaS estate into digital threads. Conversation Builder lets staff without technical skills build bots for every messaging channel, and an agent and supervisor workspace carries handoff, review and escalation.

Sourceliveperson.com pricing pageread 2026-10-13

Fourteen channels carry work to an agent, from the web chat widget, WhatsApp, SMS and phone to Microsoft Teams, Slack, Telegram, Facebook Messenger, email, Alexa and Google Assistant, an in app webview, a digital human and a REST or WebSocket API.

Agentic workflows also start on a schedule, or when an outside system calls a per workflow token endpoint, which queues the run with the request body as its input and allows 30 runs a minute per workflow by default.

Agentic tasks recheck a condition on a schedule before acting, outbound campaigns dial a contact list inside a set calling window, and an incoming email webhook turns mail into conversations.

Sourceblits.ai/api-docsread 2026-10-13

Work comes in across voice and messaging, and agents both receive and start conversations. Channels span web, app, SMS, email, WhatsApp, Apple Messages for Business, Messenger, Instagram, Google RCS and Business Messaging, KakaoTalk, Line, Viber and WeChat, across many languages. Proactive Messaging sends outbound messages on WhatsApp, SMS and in app, and Connect to Messaging moves inbound voice calls into message threads. Voice AI automates the voice channel with bots powered by LLMs, and Voice to Digital brings calls from an existing CCaaS estate into the same threads.

Sourceliveperson.com pricing pageread 2026-10-13

Retrieval runs over a maintained document library that ingests PDF, Word, PowerPoint, Excel, CSV, JSON, Markdown, images and Outlook messages, crawls websites and their subpages on a recrawl, and keeps version history with revert.

Chunk size and overlap are configurable, storage sits on PostgreSQL pgvector or file based HNSW indexes, and search combines dense vectors with BM25 keyword matching and deduplication. Agents can also query registered PostgreSQL or SQLite databases directly.

Answers cite the document, page and source date, newer content ranks ahead when sources overlap, and retention rules expire outdated material automatically.

Sourceblits.ai/featuresread 2026-10-13

KnowledgeAI unifies curated content to give bots and human agents fast answers, drawing on knowledge created inside the Conversational Cloud and on outside content systems through an API, and the KnowledgeAI Agent answers consumers from existing knowledge bases, CRMs and content systems.

Hallucination Detection checks generated answers against that business content. Intent Manager builds, tests and tunes intent models on LivePerson's own natural language understanding, and Syntrix stress tests intent accuracy. How KnowledgeAI indexes its sources, keeps them fresh and cites them in an answer is not public.

Sourceliveperson.com pricing pageread 2026-10-13

A conversation keeps its state across turns and page refreshes, and a client can reconnect to an existing conversation, load or delete one user's history, and push state variables such as a customer name or account number into the session.

Inside a flow, a get history block reads the transcript, and a user data provider turns verified balances, loyalty points and tiers into variables. Data removal and retention controls sit in the GDPR toolkit.

Nothing the agent learns is written to a store of its own for later conversations, so what it knows about a returning customer is the history and the variables the host system supplies.

Sourceblits.ai/api-docsread 2026-10-13

Conversation Orchestrator includes a Conversation Context Service, and agents in the Conversation Manager workspace get context in real time, but what is kept about a consumer, for whom and for how long is not public. Conversational Intelligence analyzes all conversational data across voice and messaging, which serves analytics, not state an agent carries.

Source2026-09-05, liveperson.com pricing pageread 2026-10-13

Agentic actions above a configurable threshold pause for a person, who approves or rejects them before they run, and a tool execution policy limits which tools an autonomous agent may call at all. Agentic tasks offer a dry run mode, and an anomaly review queue flags unusual conversations for review and can push them into a test suite.

For purchases, authorize then capture holds a payment for later capture, with amount ceilings and velocity limits. Staff can watch live conversations and take over, phone calls included, and blocked topics are enforced deterministically, independent of the model's judgment.

Sourceblits.ai/featuresread 2026-10-13

Human agents can stay in the loop to review, edit and approve AI responses before they are sent, so the gate sits ahead of the action. Conversation Assist recommends bots and answers to agents inside their conversations, human agents, automations and AI share one conversation with handoff between them, and the agent and supervisor workspace adds real time context and supervisor visibility. AI Annotator lets agents and QA teams flag and correct automation issues, and Syntrix tests flows, handoffs and guardrails before production.

Sourceliveperson.com pricing pageread 2026-10-13

Single sign on works with Microsoft Entra ID and Google accounts, with multi factor authentication on admin login, and role based access control offers more than 60 permissions, custom roles per tenant, roles per bot, and separate publish rights for Test and Production. Tenants are isolated down to every record and query, API keys are hashed and validated server side, and PII and card numbers are masked at the gateway before text reaches a model.

Certifications cover ISO 27001:2022, ISO 42001 and SOC 2 Type II, and the trust center also shows GDPR compliance, with policies and controls available on request. Payments run on an isolated service built to PCI DSS v4.0.1 Level 1, with tokenization at the payment provider and encrypted credentials, while PCI DSS certification itself is still in progress.

Sourceblits.ai/featuresread 2026-10-13

LivePerson holds SOC 2 Type II and ISO/IEC 27001:2022, with certificates downloadable from a live trust center powered by Conveyor. Its answer libraries span access management, application and data security, artificial intelligence, cloud security, continuity, incident management, privacy and security governance.

It also has SSAE 18 SOC 2 plus HIPAA reporting audited yearly to AICPA standards, PCI DSS 4.0, GDPR, Sarbanes-Oxley, HIPAA through executed BAAs and a HITRUST Common Security Framework audit, plus a formal Vulnerability Disclosure Policy and Program and roughly 30 penetration tests a year.

For sign in, the platform works with the brand's own single sign on, alongside masking and encryption of data at rest, firewalls, ACLs, load balancers and DDoS protection.

Sourcetrust.liveperson.comread 2026-09-05

Every agent turn can be inspected with token counts and trace detail, including each tool and SQL call with its origin, arguments and latency, and per agent statistics track token use and cost. Agentic workflow runs keep a full audit trail per run with downloadable run data, and the platform records user audit logs and tamper evident event logs. Conversation logs open in a permission gated transcript viewer, live conversations can be watched as they happen, and outbound campaigns log every call attempt.

Sourceblits.ai/featuresread 2026-10-13

Report Center gathers metrics on sentiment, intents, operations, bots, generative AI and voice in one dashboard, Conversational Intelligence and Insights analyzes conversation data across voice and messaging, and Analytics Studio finds intents in calls, texts, email, chat and video.

AI Annotator flags false responses and automation issues for correction, and supervisors get real time context in the workspace. A step level record of each automated conversation, with its decisions and tool calls, is not public, and Syntrix's transcript level traceability covers simulated conversations before production.

Sourceliveperson.com pricing pageread 2026-10-13

Three deployment routes are offered, a managed service, the customer's own AWS, Azure or Google Cloud account, and an on premises install in the customer's data center, including air gapped sites.

The managed cloud has regional endpoints in the EU, the US, the UAE, Qatar and Australia, each with the same API, and data sent to a regional endpoint stays in that region.

Deployment is Kubernetes native, a self contained Docker Compose stack covers local installs, Google models can be routed to EU or UAE regions through Vertex AI, and transcription can run on GPU servers that Blits.ai operates itself.

Sourceblits.ai/deployment-optionsread 2026-10-13

LivePerson audits its data centers yearly and runs N+1 power across all of them. Where a customer's data is hosted, and whether a region can be chosen, is not public.

Create with AI turns a written use case into a working bot with agents, flows, guardrails, knowledge suggestions and a go live checklist, and a solution portfolio in the admin console groups curated use cases by sector with their capabilities and channels.

More than 45 rich card types cover flights, hotels, orders, loyalty points, card benefits, balances and charts, each with its own prompt instructions. Each agent is still assembled for the customer, and there is no gallery of prebuilt agents to switch on. The public AI Use Case Library of 282 use cases is research on deployments across the market, not a set of installable agents.

Sourceblits.ai/featuresread 2026-10-13

Intent Manager comes with prebuilt domains and starter packs for top verticals and use cases, and Conversation Builder includes templates for common use cases, post conversation survey bots and voice enabled bots. Two named AI agents are ready to switch on, the KnowledgeAI Agent, which answers from existing knowledge bases, CRMs and content systems, and the Routing AI Agent, which routes by intent. A partner Marketplace adds solutions delivered by certified partners, and the AI Chatbot Toolset bundles the parts for building bots.

Sourceliveperson.com pricing pageread 2026-10-13

An admin chooses the model for each agent from more than 15 providers, including OpenAI, Azure OpenAI, Anthropic, Google Gemini and Gemma, Meta Llama, Mistral, Microsoft Phi, Qwen, DeepSeek, GPT OSS, Hugging Face, Humain, Fanar and OpenRouter, and can move an agent to another provider without rebuilding it. Any OpenAI compatible model connects with the customer's own key.

Regional routing sends traffic to EU or UAE regions, reasoning effort is set per agent, and models above a plan's level stay visible but disabled. Embeddings come from OpenAI, Google, Nomic or OpenRouter, and intent recognition can run on Microsoft CLU, Dialogflow, Watson, Wit.ai or an LLM.

Sourceblits.ai/featuresread 2026-10-13

Customers can bring their own LLM, integrating models they already use into both agent facing and consumer facing features for control, compliance and cost, and the open platform connects the AI models a customer chooses.

LivePerson also runs generative features of its own, including Copilot Summary, Copilot Assist and Copilot Rewrite, a Prompt Library for tailoring prompts, and Hallucination Detection that checks answers against the customer's own content, with generative AI token entitlements set by sales. The trust center carries an answer library of more than two hundred entries on artificial intelligence.

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A REST API and a WebSocket API drive the platform from outside, authenticated with bot, agent or workflow JWTs sent as bearer tokens to platform.blits.ai or a regional host.

Endpoints open a conversation, send text, speech or files, check whether it is active, erase a user's data and run intent analysis on a message, and the WebSocket adds streaming speech, history loading and state variables. Separate endpoints run an agent with streamed NDJSON output, start an agentic workflow and return metered interaction counts per tenant. Each hosted MCP server has its own URL and exposes an agent's tools to outside MCP clients over Streamable HTTP with an API key.

Sourceblits.ai/api-docsread 2026-10-13

A public developer center covers building on the Conversational Cloud, with a document index, Data APIs and security documentation for consumer authentication. More than 50 Data, Connect and Customize APIs integrate outside technology, including any NLU provider, and configure Conversational Cloud features, and Functions let developers deploy their own code to LivePerson's infrastructure and use it in their account within minutes. There is no Model Context Protocol server.

Sourceliveperson.com pricing page; developers.liveperson.com/all-documents.htmlread 2026-10-13

Test suites run automated conversations against agents, bots and workflows through the real chat pipeline, and multi turn sets play out as one continuous session with notes per turn for the grader.

Grading uses deterministic rules or an LLM judge with a configurable prompt, a selectable model and knowledge base evidence, and run reports show the pass rate, per turn verdicts, grader reasoning and run history, with regrading. Test cases import from JSON.

Monitors run scheduled health checks against rule based or LLM expectations and alert by email or webhook, and separate checks compare speech to text providers on word error rate and test MCP tool discovery.

Sourceblits.ai/featuresread 2026-10-13

Syntrix ships as a named evaluation product. Before launch it simulates real customer interactions in an environment before production, runs many simulated conversations at once to validate agent performance across edge cases, stress tests intent accuracy, and tests guardrails and compliance handling, against synthetic personas built to behavioral profiles. Results are readable and comparable.

The cycle runs Test, Evaluate, Verify and Validate, with scorecards and analytics producing actionable insights, a summary view of outcomes across every simulated conversation, drill down into individual transcripts with full traceability, and performance segmented by agent. It runs continuously after launch as well as before it, and LivePerson reports a 60 percent reduction in bot testing cycles.

Sourceliveperson.com/syntrixread 2026-09-05

A web browsing tool sits among the built in agent tools beside web search and Wikipedia, so an agent can open and read web pages while it works. UiPath is one of the 56 connectable systems, and the agentic product connects RPA tools, which lets an agent hand screen based work to a robot the customer already runs. There is no hosted browser or desktop session for the agent to drive itself. Real browser testing, which loads the live chat widget under simulated network and CPU conditions, is quality assurance on Blits.ai's own product.

Sourceblits.ai/featuresread 2026-10-13

Agents reach systems through programmatic routes. The open platform connects to the customer's CRM, marketing and data systems, the integrations catalog and Data APIs carry the traffic, and automation reaches customers over voice and messaging channels, not by operating an interface. The agents do not control a browser, a hosted session or a virtual desktop. Cobrowse and secure forms sit in the human agent's workspace, where a person guides the customer's session.

Sourceliveperson.com pricing pageread 2026-10-13