Agentic Index
Aisera vs Kore.ai (2026)
Kore.ai is an independent enterprise CX agent platform with published usage pricing, while Aisera is now part of Automation Anywhere and sold through its automation suite. Kore.ai scores strongly on prebuilt packs, orchestration, deployment, and integrations and starts with a free tier before 20 cents per conversation, whereas Aisera spans IT, HR, finance, and customer service and is contact sales. Choose on breadth versus independence and pricing transparency.
| At a glance | Aisera | Kore.ai |
|---|---|---|
| Category | Customer support agent | Customer support agent |
| Entry price | Contact for pricing | Free tier (~5,000 requests/mo) · Standard pay-as-you-go $0.20/conversation ($100 min, $500 signup credits) · Enterprise custom (session-based) |
| Free / trial | — | — |
| Pricing confidence | contact only | public partial |
| Feature |
A
Aisera
|
K
Kore.ai
|
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
No / Not documented | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | Full / Explicit |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing |
A
Aisera
|
K
Kore.ai
|
|---|---|---|
|
Entry price Lowest public entry point |
Contact for pricing | Free tier (~5,000 requests/mo) · Standard pay-as-you-go $0.20/conversation ($100 min, $500 signup credits) · Enterprise custom (session-based) |
|
Pricing confidence How public the numbers are |
Contact only | Public — partial |
|
Billing Primary billing axis |
— | hybrid |
|
Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
Free tierTrial
|
|
Buying motion Self-serve vs sales call |
— | Mixed |
Choose Aisera if
- You want a cross department agent that also covers IT, HR, and finance alongside customer service.
- You are already an Automation Anywhere customer or want agents tied into process automation.
- You are comfortable with contact sales and enterprise procurement.
Choose Kore.ai if
- You want a support focused CX platform with hundreds of templates and integrations and voice plus chat.
- Published usage pricing, starting free then 20 cents per conversation, helps you forecast cost.
- You want to stay with an independent vendor rather than one inside a larger automation suite.
Aisera was acquired by Automation Anywhere in November 2025 and is being folded into its agentic process automation suite, so buyers should expect procurement and packaging to run through Automation Anywhere.