The best AI agents for ecommerce in 2026

1. 1

   G

   GorgiasPublished prices

   The AI Agent tracks orders, starts returns and changes shipping or subscriptions inside the conversation, acting on the store's own Shopify data across email, chat, social, SMS and voice. It answers only from the connected store and knowledge base, and it is billed per resolution at $0.90 on annual billing.

2. 2

   K

   KODIFPriced by quote

   The Resolution Agent issues refunds and return labels from Shopify and Loop, while the Retention Agent turns a cancellation into a pause, swap or discount and writes it to Recharge or Skio. CX teams set each policy in plain English and test it against the brand's past tickets before it goes live.

3. 3

   M

   Manhattan AssociatesPriced by quote

   The Store Associate Agent and Contact Center Agent in Manhattan Active Omni answer plain language questions about store activity, sales, inventory, returns and customer behavior, so floor staff and service teams resolve a shopper's issue on the spot. Fulfillment simulation shows what shipping from stores does to cost and margin.

4. 4

   N

   NeoplePriced by quote

   A named digital coworker checks an order in Shopify or Lightspeed, pulls shipment status from the carrier, starts a return or updates an address, and replies inside Zendesk, Gorgias or WhatsApp. Each workflow starts from a template and is tested step by step on dummy data before it is published, with manager approval if required.

5. 5

   B

   Blue YonderPriced by quote

   The Shelf Ops Agent edits hundreds of planograms at once from a plain language request, swapping discontinued items for new SKUs. In Order Management, a fulfillment agent recommends how to source and fulfill each order, and a customer service agent helps service teams resolve order issues.

6. 6

   C

   Connecty AIPublished prices

   Orders from Shopify or WooCommerce and payments from Stripe feed the daily ranking of ad actions, so a pause or budget shift is weighed against sales rather than clicks. Self Serve costs $799 a month for brands spending under $50K a month on ads, with a 14 day trial.

7. 7

   D

   DialogPublished prices

   The AI Personal Shopper asks about a shopper's needs, or works from a photo, recommends from the live catalog and adds the pick to the cart, while the PDP Assistant answers questions on the product page. The same agent answers for the brand inside ChatGPT, Perplexity and Gemini, and Conversation Insights logs every objection.

8. 8

   I

   IBM SterlingPriced by quote

   Agents in Sterling Call Center search a stalled order, explain what happened and apply the credit or discount the representative picks, while agents in Order Hub flag orders at risk of a supply shortfall. Each agent's tools carry their own read or write permissions, and administrators decide which user groups can use each agent.

9. 9

   C

   CommerceIQPriced by quote

   A Sales Teammate spots when a brand's sales on Amazon, Walmart or Target fall off plan, finds the drivers and recommends the pricing or promotion move to close the gap. A Shelf Agent turns shelf data from 1,450 retailer endpoints into ranked actions, and sales automations run to set rules with an audit trail.

10. 10

    S

    ShopifyPublished prices

    An AI agent searches products across every Shopify merchant through the Global Catalog, builds a cart over several turns and converts it into a checkout, and the buyer confirms and pays on the merchant's own checkout page. On the Agentic plan, brands list for AI channels with no monthly fee, paying only per sale.

Broader platforms that also cover ecommerce

These 60 vendors sell a wider product and name work for ecommerce as one of its uses. They suit a company that already runs on the platform or wants one agent layer across several teams.

K

Kore.ai

AI for Retail agents answer where's my order questions, check return eligibility, generate a prepaid label and process the refund, and look up stock across stores for pickup or curbside. Store associates get product and price lookup and the customer's order history, and one global marketplace resolves 75% of its voice calls without a person.

W

Wonderful

Agents resolve order status, tracking, refunds and click and collect questions end to end, run promotion and loyalty campaigns through compliance checks and approval, and schedule shifts for store associates. They connect to SAP, Shopify or Salesforce, and back office agents validate supplier invoices with an audit trail.

e

eesel AI

A support agent looks up a Shopify order and prepares a refund that stays pending until an editor approves it in the dashboard or Slack, and it works in Gorgias as well as Zendesk. Each ticket or chat uses one credit however long it runs, on plans from $299 a month for 500 credits.

S

Shakudo

Kaji pulls last quarter's store sales from a Dremio data lake, summarizes them in a table and opens a ClickUp task for every store that missed target, all under the operations lead's permissions. The platform runs inside the retailer's own cloud or data center, so sales and customer data never leave its perimeter.

S

Sinch

Knowledge base AI answers shopper questions about return windows and policies from uploaded PDFs and help center pages, with a link to the source, on WhatsApp, web chat and Instagram. When a shopper wants a refund, a Chatlayer flow opens a Zendesk ticket and can hand the chat to a live agent with the transcript.

B

Bizagi

AI agents work supplier queries, order exceptions and delivery issues inside order and vendor onboarding processes, reading supplier documents, invoices and customer emails against approved pricing rules and master data. AI Workers prefill and validate product and order data before it reaches the ERP, and people keep the pricing, payment and supplier decisions.

Picks by what you need most

Best for complex multi step work

K

KODIF

Documents the most on orchestration, memory, and knowledge grounding among the specialists.

Best for regulated and governed deployments

G

Gorgias

Documents the most on security, auditability, and human oversight among the specialists.

Best for developer extensibility

M

Manhattan Associates

Documents the most on APIs, MCP support, and tool calling among the specialists.

Best for fastest time to value

B

Blue Yonder

Documents the most on prebuilt packs and channel coverage among the specialists.

How they charge

Published prices: 35 of 91

Plans and prices are on the website, and a team can start without a sales call. Examples:

e

eesel AI,

C

Crisp,

G

Gallabox and

A

Aircall.

Priced by quote: 55 of 91

Sold through a sales team, with pricing set per customer. Examples:

K

Kore.ai,

W

Wonderful,

S

Shakudo and

S

Sinch.

Pricing not published: 1 of 91

No pricing model could be confirmed from public sources.

Compare pricing across the whole index

Where they run

Private cloud: 7 of 91

Runs inside the customer's own cloud account. Examples:

W

Wonderful,

S

SoundHound,

C

Celigo and

F

Flozic.

On premises or self hosted: 7 of 91

Runs on infrastructure the customer operates. Examples:

W

Wonderful,

S

Shakudo,

S

SoundHound and

C

Celigo.

The rest run as a cloud service operated by the vendor.

What to check before a shortlist

What it can do to an order

Telling a shopper where a package is takes read access. Changing an address, issuing a refund or starting a return takes more. Check which actions the agent can finish.

Which store platform it supports

Check for a native connection to the store platform and the help desk in use. Depth varies a lot between platforms.

Whether it sells or supports

Some agents are built to raise conversion with recommendations and answers before the sale. Others are built to close support tickets after it. Few are equally strong at both.

How you pay

Pricing runs per conversation, per resolution, per order or as a flat plan. Volume swings with the season, so check how the plan handles a peak month.

Head to head

DecagonvsKore.aiPolyAIvsSoundHoundDecagonvsGorgiasGallaboxvsManychatGorgiasvsKODIFGorgiasvsTidioAnaplanvsBoardGallaboxvsSleekFlowIBM SterlingvsManhattan AssociatesGallaboxvsSpokiGallaboxvsZaapiDigitalGeniusvsGorgias

All 91 AI agents for ecommerce

10Web5.YAera TechnologyAgentUIAgentVoiceAircallAlloy.aiAnaplanBIKBizagiBlue YonderBoardBotifyCallersCatalogCeligoChatBotChordCodeWordsCommerceIQConnecty AIConsioCorpusIQCrispDecagonDeposcoDeputyDialogDialpadDigitalGeniuseesel AIeffie.aiEnhansFlauntFlozicFreshworksFutworkGallaboxGorgiasHumanlyIBM SterlingKODIFKonvoKore.aiLemrockLevel AILiveChatAIManhattan AssociatesManychatMechanical OrchardMonocleNectar SocialNeopleOutcraft AIPandoPepoChatPhenomPluto7PodiumPolyAIProphetQuiqRaudaReturn Signals

R

Robylon AIRocketiumSales LayerSearchableShakudoShopifyShopify SidekickSiena AISinchSleekFlowSolda AISoundHoundSpokiSquadStack.aiStripeSwiftlyTalkdeskTextYessThefwordTidioVerintWassistWitnessAIWonderfulWritesonicZaapiZaro

Common questions

What are the best AI agents for ecommerce?

Gorgias, KODIF, and Manhattan Associates lead the 31 products built for ecommerce tracked by Agentic Index, and Kore.ai, Wonderful, and eesel AI lead the 60 broader platforms that also cover it. The list is ordered by how many of the same 14 capabilities each vendor documents in public sources, and no vendor pays for placement.

How much do AI agents for ecommerce cost?

35 of the 91 researched vendors publish their prices, so a team can see plans and start without a sales call. 55 sell by quote through a sales team. Each vendor profile on Agentic Index lists the pricing model and any published prices.

Can AI agents for ecommerce run in a private cloud or on premises?

Most run as a cloud service. 7 of the 91 researched vendors document a private cloud option and 7 document an on premises or self hosted option.

How many AI agents for ecommerce are there?

Agentic Index tracks 91 AI agents for ecommerce. Every one is researched from public sources and listed on this page.