Does Manhattan Associates support MCP and tool calling?

Full under the Agentic Index verification standard. Manhattan Associates publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: Manhattan Agent Foundry lets customers and third party partners build agents with natural language and a composable no code architecture, exposes a wide array of APIs and a visual development environment for data, APIs, and UIs, and produce. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Manhattan Associates have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Manhattan Associates publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: Agent Foundry enforces API guardrails ensuring builders can only access pre-defined services for authorized systems, and ActiveAgents ship with capabilities to monitor and secure agent work as enterprise grade digital workers, Manhattan Age. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Manhattan Associates give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Manhattan Associates publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Agent activities are tracked and analyzed using execution tracing and structured logging, and Manhattan audits every agent decision in plain English, showing utilization rates, predicted demand, and productivity trends behind an action such. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Manhattan Associates

Q: Who is Manhattan Associates for?

enterprise, retail, supply-chain teams

Q: What are the best alternatives to Manhattan Associates?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Manhattan Associates among enterprise operations agents are Unit21, Atlassian, Instabase, Nexthink. Each is graded on the same public evidence, and no vendor pays for placement.

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Enterprise operations agent Verified 2026-06-23

Entry priceContact salesFull pricing detail

Manhattan Active platform unifying WMS, TMS, and OMS with autonomous agents and an Agent Foundry for order orchestration.

Manhattan Associates' cloud-native Manhattan Active platform unifies WMS, TMS, and OMS with autonomous agents and an 'Agent Foundry,' plus ML order orchestration across DCs, stores, and drop-ship partners with A2A support. It's sold at enterprise scale.

Vendor details

Canonical URL

https://manh.com

Subcategory

Supply Chain — WMS/TMS/OMS autonomous agents

Use cases & customers

Primary use cases

warehouse managementtransportation managementorder orchestration

Target customers

enterpriseretailsupply-chain teams

Deployment options

SaaS

In practice

Your warehouse, transportation, and order systems were bought separately and never truly merged. Manhattan Active unifies WMS, TMS, and OMS on one cloud-native platform.

An order could ship from a DC, a store, or a drop-ship partner, and picking wrong costs you. Manhattan's ML order orchestration decides across all of them, balancing cost and speed.

You want to build automation on top of your fulfillment platform. Manhattan's Agent Foundry lets teams create autonomous agents, with agent-to-agent support so they coordinate.

Agentic Index coverage score

10.0 / 14 capabilities · 71%

Integrations & Tool CallingAll agents built in Agent Foundry are compatible with A2A and MCP agentic communication standards for interoperability with each other and with enterprise agents customers build themselves, and Foundry exposes a wide array of APIs and platform capabilities, Manhattan AI agent workforce release 2026-01-15	Full
Workflow OrchestrationActiveAgents initiate action by analyzing requests and understanding goals, determining intent and scope, then plan and execute, and Agent Foundry gives fine grained control over multi step workflows including selecting which agents should work together to accomplish a task, Manhattan ActiveAgents product page 2026-07-22	Full
Knowledge Grounding & RAGManhattan contrasts its agents with overlay solutions sitting on top of legacy data lakes, stating agents live within the Manhattan Active Platform which enables them to take real time action with full operational context, Manhattan AI agent workforce release 2026-01-15	Full
Human Oversight & GuardrailsAgent Foundry automatically enforces guardrails that control agent behavior so users can create safely at scale, and every agent decision is auditable in plain English showing the reasoning behind an action so operators can verify the logic and refine the agent's rules over time, Manhattan Agent Foundry page and Active Agents article 2026-03-17	Full
Security, Identity & GovernanceAgent Foundry enforces API guardrails ensuring builders can only access pre-defined services for authorized systems, and ActiveAgents ship with capabilities to monitor and secure agent work as enterprise grade digital workers, Manhattan Agent Foundry and ActiveAgents pages 2026-07-22	Full
Observability & AuditabilityAgent activities are tracked and analyzed using execution tracing and structured logging, and Manhattan audits every agent decision in plain English, showing utilization rates, predicted demand, and productivity trends behind an action such as reallocating workers, Manhattan ActiveAgents page and Active Agents article 2026-03-17	Full
Memory & State PersistenceNo agent memory or cross session state mechanism was retrieved in this pass, Manhattan ActiveAgents product pages 2026-07-22	Unable to verify
Deployment & Data ResidencyBeyond the cloud native Manhattan Active platform, deployment options, regional hosting, or data residency controls were not retrieved in this pass, Manhattan product pages 2026-07-22	Unable to verify
Prebuilt Agents, Templates & PacksReady to work prebuilt agents ship trained with specialized skills across supply chain processes, including named Wave Coordinator, Labor, and Maven customer service agents, and template agents can be customized with natural language instructions, Manhattan ActiveAgents page and AI agent workforce release 2026-01-15	Full
Triggers & Channel CoverageAgents are embedded across all Manhattan Active solutions taking real time action, a customer built Dock Agent monitors workflow and expedites tasks continuously, and Manhattan Active Maven serves customers through chat, Manhattan AI agent workforce release 2026-01-15 and Agent Foundry page 2026-07-22	Full
Model Flexibility & RoutingNo customer facing model choice, routing, or bring your own model capability was retrieved in this pass, Manhattan product pages 2026-07-22	Unable to verify
APIs, SDKs & MCP ExtensibilityManhattan Agent Foundry lets customers and third party partners build agents with natural language and a composable no code architecture, exposes a wide array of APIs and a visual development environment for data, APIs, and UIs, and produces agents compatible with A2A and MCP, Manhattan Agent Foundry page and AI agent workforce release 2026-01-15	Full
Testing, Debugging & OptimizationAgent Foundry lets teams treat AI like product development by continuously creating, testing, and deploying agents with reusable components, backed by built in measurement that tracks performance before and after deployment across decision speed, error reduction, and operational outcomes, Manhattan Active Agents article 2026-03-17	Full
Browser & Computer UseNo browser or computer use capability was documented, Manhattan product pages 2026-07-22	Unable to verify

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Contact sales

flat

What is public

Manhattan Associates (manh.com - supply-chain commerce: warehouse management (WMS), transportation management (TMS), and order management via the cloud-native 'Manhattan Active' suite, with GenAI/agentic capabilities) is enterprise/quote-based - no public price tiers.

Billing mechanics

Enterprise SaaS subscription (sales-led, quote-based; scoped to modules/volume/sites); not publicly itemized. No public figures.

Cost watchouts

Significant implementation/integration costs (WMS/TMS rollouts are large programs); multi-module subscriptions; pricing requires direct engagement

Additional watchouts

Custom enterprise pricing only (no public tiers); multi-module licensing + heavy implementation; AI features bundled into the Active suite

Sales call required

Yes, required for paid access

Commercial notes

Publicly traded (NASDAQ); leader in supply-chain execution/commerce; competes with Blue Yonder, SAP, Oracle, Körber, Infor

Support SLA / resale

Manhattan enterprise support; sold direct + via SI partners; cloud-native Manhattan Active WMS/TMS/Omni with embedded AI

Agentic Index verified 2026-06-25

Official pricing page

Related vendors

Alternatives to Manhattan Associates

The closest documented capability profiles to Manhattan Associates among enterprise operations agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Unit2111.0 / 14Adds documented Memory & State Persistence
Atlassian10.5 / 14Adds documented Memory & State Persistence and Deployment & Data Residency
Instabase11.5 / 14Adds documented Deployment & Data Residency and Model Flexibility & Routing
Nexthink10.5 / 14Adds documented Memory & State Persistence and Deployment & Data Residency
Shopify10.5 / 14Adds documented Memory & State Persistence and Deployment & Data Residency
Workday9.5 / 14Adds documented Memory & State Persistence

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Manhattan Associates with other vendors →Compare all enterprise operations agents →See where Manhattan Associates ranks →

Data confidence: high

Head to head

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