Phenom

Bidirectional integrations with applicant tracking and HCM systems such as Workday, SAP SuccessFactors, UKG, ADP and ServiceNow keep agent work and hiring status in sync with the customer's system of record.

Interview scheduling reads every interviewer's live calendar, books the slot and creates the meeting link on the customer's video platform, Candidate Concierge Agent confirms and reschedules bookings itself, and messages go out by email, SMS and WhatsApp.

A partner marketplace adds background check, assessment and learning connectors such as Checkr, and Intake Agent reaches hiring managers through Microsoft Teams and Slack.

Sourcephenom.com/marketplaceread 2026-11-09

The Unified Orchestration Engine watches each hiring workflow while it runs and changes the plan within policy: it widens a search, resequences or skips a step, or brings in a person, and one role can run different flows in different markets without separate builds. Leaders write policies in plain language, and the engine turns them into guardrail rules agents cannot cross and routing rules that hand work from one agent to the next or to a person. Agents chain along the funnel, with Intake Agent criteria feeding Sourcing Agent and screened candidates moving straight into interview scheduling.

Sourcephenom.com/products/unified-orchestration-engineread 2026-11-09

Talent Companion and Voice Screening Agent answer candidate questions through retrieval augmented generation over the employer's own knowledge base and job descriptions, so replies about benefits, culture and hiring steps come from the company's content.

Job search and recommendations run on custom trained BERT embeddings with vector search, and every agent reads X+ Ontologies, a maintained map of skills, roles, licensing and work that resolves a requisition into role family, specialty and seniority and links adjacent skills. Sourcing Agent searches the CRM, the applicant tracking system and outside talent networks in one pass.

Sourcephenom.com/products/talent-companionread 2026-11-09

Recruiters approve agent output before it moves. Sourcing Agent never sends outreach on its own: it drafts each sequence, and a recruiter reviews, edits and sends it. Voice Screening Agent and AI Interviewer deliver scores as proposals a recruiter accepts, adjusts or overrides, and nothing advances until then.

Intake Agent's job description, interview guide and sourcing criteria wait for recruiter approval in Intake Playback, fraud signals are dismissed, acknowledged or escalated by a person with no automatic rejection, and guardrail policies send exceptions such as an offer above the pay band to a named approver.

Sourcephenom.com/products/sourcing-agentread 2026-11-09

From HRIT Hub, administrators configure single sign on, enforce multifactor authentication, assign roles, set up admins across multiple sites, manage certificates and rotate API keys, and a SCIM API creates and updates users and lists groups and roles. X+ Talent Advisor answers only within the permissions a user already holds in the CRM, ATS and HRIS. Phenom holds SOC 2 Type II covering privacy, ISO 27001:2022, ISO 27017, ISO 27018 and ISO 27701 certificates, Cyber Essentials and CSA STAR Level 1, with audit reports and penetration tests released through a trust center access request.

Sourcephenom.com/products/phenom-hrit-hubread 2026-11-09

AppTrail logs every recruiter action, hiring manager decision and AI recommendation as it happens, tagged with the candidate, requisition and stage, in checksummed entries that cannot be edited, and shows the matching criteria and scoring logic behind each recommendation.

The Unified Orchestration Engine writes every decision, action and escalation to a live execution log with a timestamp and a reason. Screening scores link to recordings and transcripts, Sourcing Agent keeps each segment's filters and rationale, access timelines flow into SIEM tools, and Application Performance Monitoring alerts on failing integrations.

Sourcephenom.com/products/apptrailread 2026-11-09

Candidate Concierge Agent keeps one conversation history per candidate across chat, SMS, WhatsApp and email and checks what was already said before each reply, so a thread started by text carries into the career site chat. Intake Agent builds a memory layer from past intakes: recurring preferences per hiring manager, recruiter edits that keep repeating and decisions versioned over time, each linked back to the conversation it came from. Neither store has its own retention period or a purge control separate from the candidate and requisition records it sits beside.

Sourcephenom.com/products/candidate-concierge-agentread 2026-11-09

Hosting runs on AWS in the United States, Canada, Ireland or India, and personal data for EU and UK customers sits in Ireland, backups included. Azure OpenAI, AssemblyAI and Snowflake process in the United States, Canada or Ireland, while OpenAI, Google Gemini for fraud analysis, Deepgram and ElevenLabs for voice agents, LiveKit and Tavus process only in the United States. All customers run on one multitenant code base, each with its own database schema and endpoint, and no single tenant, private cloud or on premises edition is sold.

Sourcetrust.phenom.com/subprocessorsread 2026-11-09

A set of named agents ships ready, each doing a whole job: Voice Screening Agent for phone screens and reference checks, Sourcing Agent, Intake Agent, AI Interviewer, Fraud Detection Agent, Candidate Concierge Agent for candidate messaging, and X+ Talent Advisor for questions about hiring data.

Talent management adds Profile Builder, Skills Validation, Career Coach and Workforce Planning agents. Each runs without the others, so fraud checks work with no voice screening and the career coach needs no recruiting agent, and agents come tailored to industry, role and market, such as home health or quick service restaurants.

Sourcephenom.com/artificial-intelligenceread 2026-11-09

Work reaches the agents from events, rules and inbound messages. A new requisition starts Sourcing Agent on its own, a submitted application sends the voice screening invitation by email and text and starts fraud checks, a stage change sends the candidate an update, and nudges to employees fire on triggers the HR team configures.

Candidates can begin by texting a number on a job flyer, messaging on WhatsApp, chatting on the career site or replying by email, recruiters can launch an agent from a requisition or a candidate profile, and screening calls stay open around the clock by browser or callback.

Sourcephenom.com/products/sourcing-agentread 2026-11-09

Model choice belongs to Phenom, and customers get no picker. Generative features in X+ and Interview Intelligence run on Azure OpenAI, OpenAI also handles screening and content features, Fraud Detection Agent analyzes video with Google Gemini 2.5 Flash and 2.5 Pro, voice agents use Deepgram for speech recognition and ElevenLabs for speech, and Fit Score and job search run on Phenom's own trained models and BERT embeddings. Phenom's engineers move components between makers, such as switching one resume parser section from Gemini to ChatGPT, and manage model versions centrally.

Sourcetrust.phenom.com/faqread 2026-11-09

A public REST reference covers jobs (search, create, update and delete), candidates with their skills, experience and attachments, applications, applicants and hiring status updates, onboarding data, tags, resume and job parsing and skill prediction, each call carrying an Authorization header. User management follows SCIM for users, groups and roles. The API addresses the platform's own records rather than starting an agent run, and partners use the Apply API to push leads and applications from their own job boards straight into Phenom without sending candidates to the career site.

Sourcedeveloper.phenom.com/apidetailread 2026-11-09

AI Interviewer checks each interview plan for coverage and consistency before a candidate hears a question, then checks its own evaluation against the transcript for hallucination before scores reach a recruiter, and an interview can be scored again later without repeating it. AppTrail flags gaps between AI recommendations and the applicant pool and records bias review outcomes. Phenom's engineers test every prompt or model change against a versioned golden dataset before release, but customers get no harness to test their own questions, rubrics or policies before they go live.

Sourcephenom.com/products/ai-interviewerread 2026-11-09

Agents work through Phenom's own records, integrations and messaging channels and never drive a browser or desktop. Voice Screening Agent places calls over Twilio, AI Interviewer holds voice and video sessions inside Phenom, Candidate Concierge Agent books through calendar connections, and Interview Intelligence joins scheduled video meetings through a meeting bot service to record and transcribe them. Sourcing Agent searches the CRM, applicant tracking system and talent networks through the platform, so no agent clicks, types or moves between screens in software outside it.

Sourcephenom.com/products/voice-screening-agentread 2026-11-09