Moveworks

Moveworks, based in Mountain View, is an enterprise AI assistant platform that gives every employee a single, conversational front door to get help and get work done across IT, HR, finance, and beyond. Founded in 2016 and led by co-founder and chief executive Bhavin Shah, it grew to roughly five and a half million employee users across more than three hundred fifty enterprises, including Siemens, Toyota, Unilever, and Instacart. In December 2025 ServiceNow completed its acquisition of Moveworks for two point eight five billion dollars, its largest deal to date, and Moveworks now operates as part of the ServiceNow AI Platform while continuing to serve customers who use it independently.

At the center is an agentic Reasoning Engine that lets employees search, reason, and act in natural language, connected across more than one hundred enterprise systems so it can resolve requests end to end rather than just answering questions. The assistant handles the routine work that clogs service desks, resetting access, answering payroll and policy questions, surfacing account information, and nudging people when something needs attention, and it reaches employees in the tools they already use. Recent additions include Scoped Assistants that create specialized, expert agents for specific domains, a no code Assistant Builder to architect and customize assistants, a headless API to embed Moveworks into any application or portal, and enterprise search as a standalone interface across all business systems. Now joined with ServiceNow's workflow automation and agent orchestration, the combination is positioned as a front door that turns conversations into completed work.

Moveworks is trusted by large, security conscious enterprises and brings deep integration breadth and enterprise search, with governance strengthened further by ServiceNow. It is delivered as a cloud service rather than with a documented on premise option, historically ran on its own reasoning stack though the ServiceNow platform emphasizes model choice, and acts through integrations rather than driving a browser. For a large enterprise that wants a proven conversational front end and enterprise search across its whole stack, especially one already invested in or moving toward ServiceNow, Moveworks is a strong and mature fit; a small team wanting a lightweight, self serve, model flexible builder will find it more enterprise scale than that.