Moveworks
Enterprise AI assistant that gives employees one conversational front door to search, reason, and act across more than one hundred systems, with an agentic Reasoning Engine, enterprise search, and a no code builder; acquired by ServiceNow in December 2025.
Moveworks, based in Mountain View, is an enterprise AI assistant platform that gives every employee a single, conversational front door to get help and get work done across IT, HR, finance, and beyond. Founded in 2016 and led by co-founder and chief executive Bhavin Shah, it grew to roughly five and a half million employee users across more than three hundred fifty enterprises, including Siemens, Toyota, Unilever, and Instacart. In December 2025 ServiceNow completed its acquisition of Moveworks for two point eight five billion dollars, its largest deal to date, and Moveworks now operates as part of the ServiceNow AI Platform while continuing to serve customers who use it independently.
At the center is an agentic Reasoning Engine that lets employees search, reason, and act in natural language, connected across more than one hundred enterprise systems so it can resolve requests end to end rather than just answering questions. The assistant handles the routine work that clogs service desks, resetting access, answering payroll and policy questions, surfacing account information, and nudging people when something needs attention, and it reaches employees in the tools they already use. Recent additions include Scoped Assistants that create specialized, expert agents for specific domains, a no code Assistant Builder to architect and customize assistants, a headless API to embed Moveworks into any application or portal, and enterprise search as a standalone interface across all business systems. Now joined with ServiceNow's workflow automation and agent orchestration, the combination is positioned as a front door that turns conversations into completed work.
Moveworks is trusted by large, security conscious enterprises and brings deep integration breadth and enterprise search, with governance strengthened further by ServiceNow. It is delivered as a cloud service rather than with a documented on premise option, historically ran on its own reasoning stack though the ServiceNow platform emphasizes model choice, and acts through integrations rather than driving a browser. For a large enterprise that wants a proven conversational front end and enterprise search across its whole stack, especially one already invested in or moving toward ServiceNow, Moveworks is a strong and mature fit; a small team wanting a lightweight, self serve, model flexible builder will find it more enterprise scale than that.
Vendor details
Canonical URL
https://www.moveworks.com
Category
Enterprise operations agent
Subcategory
Enterprise AI assistant and enterprise search
Funding status
Acquired. Headquartered in Mountain View and led by co-founder and chief executive Bhavin Shah, Moveworks was founded in 2016 and grew its agentic AI assistant to roughly five and a half million employee users across more than three hundred fifty enterprises, including Siemens, Toyota, Unilever, and Instacart, with a team of more than five hundred AI specialists. ServiceNow announced its acquisition in March 2025 for two point eight five billion dollars in cash and stock and completed it on December 15, 2025 after a regulatory review, making it the largest acquisition in ServiceNow's history. Moveworks now operates as part of the ServiceNow AI Platform while continuing to serve customers who use it independently.
Company status
acquired
Use cases & customers
Primary use cases
Target customers
Deployment options
Integrations
Moveworks connects across more than one hundred enterprise systems as connective infrastructure between employees and the tools they use, so its assistant can resolve requests end to end across IT, HR, finance, and more. A headless API embeds it into any application, website, or portal, enterprise search reasons across all connected systems, and as part of ServiceNow it ties into ServiceNow's workflow automation and agent orchestration.
In practice
Your service desk is buried in repetitive employee requests for access, passwords, and policy questions, and staffing up cannot keep pace. Moveworks resolves those requests conversationally end to end across IT, HR, and finance.
Employees waste time hunting for answers scattered across dozens of systems and portals. Moveworks enterprise search reasons across all of them and returns a direct answer instead of a list of links.
You want specialized assistants for different domains without building each from scratch. Moveworks Scoped Assistants and a no code builder let teams create and customize expert agents on top of the same reasoning engine.
Sources & related URLs
Research sources
Agentic Index coverage score
11.0 / 14 capabilities · 79%
| Integrations & Tool CallingConnects across more than one hundred enterprise systems and resolves requests end to end rather than only answering, acting across IT, HR, and finance, Moveworks docs 2026-07-07 | Full |
|---|---|
| Workflow OrchestrationAn agentic Reasoning Engine runs multi step search, reason, and act flows, with Scoped Assistants and, through ServiceNow, agent orchestration across departments, Moveworks docs 2026-07-07 | Full |
| Knowledge Grounding & RAGEnterprise search reasons across all connected business systems to return direct answers, grounded in the organization's own data, Moveworks docs 2026-07-07 | Full |
| Human Oversight & GuardrailsOperates with enterprise permissions and scoped access, and strengthens governance further as part of the ServiceNow platform, Moveworks docs 2026-07-07 | Full |
| Security, Identity & GovernanceTrusted by large security conscious enterprises with enterprise grade security and governance, reinforced by ServiceNow's trust and controls, Moveworks docs 2026-07-07 | Full |
| Observability & AuditabilityProvides analytics on assistant usage and quality, and ServiceNow adds analytics that tie agent activity to business outcomes, Moveworks docs 2026-07-07 | Full |
| Memory & State PersistenceMaintains up to date user and account context across a conversation, though a distinct long term learning memory is less documented, Moveworks docs 2026-07-07 | Partial |
| Deployment & Data ResidencyDelivered as a cloud service to global enterprises, but on premise or explicit customer controlled residency options are not documented, Moveworks docs 2026-07-07 | Partial |
| Prebuilt Agents, Templates & PacksShips Scoped Assistants and a no code Assistant Builder to create specialized expert agents across many domains, Moveworks docs 2026-07-07 | Full |
| Triggers & Channel CoverageProactively nudges employees when an account or task needs attention and reaches them across chat, portal, and embedded surfaces, Moveworks docs 2026-07-07 | Full |
| Model Flexibility & RoutingHistorically ran on its own reasoning stack, and the ServiceNow AI Platform it now sits within emphasizes support for any model, Moveworks docs 2026-07-07 | Partial |
| APIs, SDKs & MCP ExtensibilityOffers a headless API to embed the assistant into any application, website, or portal, alongside more than one hundred integrations and a no code builder, Moveworks docs 2026-07-07 | Full |
| Testing, Debugging & OptimizationProvides usage and quality analytics for its assistants, but a dedicated agent testing or simulation surface is less documented, Moveworks docs 2026-07-07 | Partial |
| Browser & Computer UseActs through integrations and its reasoning engine rather than driving a browser or operating a computer interface, Moveworks docs 2026-07-07 | Unable to verify |
The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded
Recent platform changes
Moveworks enhanced the New User Identity Journey in Moveworks Setup, allowing administrators to map internal fields using domain-specific language (DSL) or JSON-based mappings. The update pre-configures Microsoft Graph with default filters, adds cross-mapping capabilities for identity plumbing fields, and introduces a testing screen to preview custom attributes and geocodes before data ingestion.
Bears on: Security / enterprise
View sourceMoveworks published its mid-year product updates, highlighting a speed boost for Enterprise Search that includes improved accuracy and multilingual support. The release also showcases new access governance workflows in Agent Studio, enabling automated access approvals and reviews across systems like SailPoint and ServiceNow.
Bears on: Workflow orchestration
View sourcePricing
Not public; quoted through enterprise engagement, historically per employee, and now available within the ServiceNow AI Platform
enterprise subscription, historically priced per employee at scale, now within the ServiceNow AI Platform
What is public
No list pricing. Moveworks sells through enterprise engagement, historically priced per employee, and is now available as part of the ServiceNow AI Platform.
Billing mechanics
Presumed enterprise subscription, historically priced per employee at scale, now sold as part of the ServiceNow AI Platform, though rates are not disclosed.
Cost watchouts
Enterprise scale deployments, integration breadth across many systems, and packaging within the broader ServiceNow platform can all affect total cost.
Variable cost rationale
Priced at enterprise scale, historically per employee, so cost grows with headcount, the breadth of systems integrated, and packaging within the broader ServiceNow platform.
Additional watchouts
Confirm how Moveworks is packaged and priced within the ServiceNow AI Platform, whether standalone use continues on prior terms, and how per employee pricing scales with headcount and integrations.
Sales call required
Yes, required for paid access
Free / trial
Demo on request; no public free tier
Key ambiguities
No public rate is disclosed, and how Moveworks is now packaged and priced within the ServiceNow AI Platform versus standalone is not fully clear.
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Alternatives to Moveworks
The closest documented capability profiles to Moveworks among enterprise operations agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.
- Celonis11.5 / 14Fuller documented coverage on Model Flexibility & Routing
- Nexthink10.5 / 14A lighter documented profile than Moveworks
- Shopify10.5 / 14A lighter documented profile than Moveworks
- Alloy.ai10.0 / 14A lighter documented profile than Moveworks
- ControlUp10.0 / 14A lighter documented profile than Moveworks
- dSilo11.0 / 14Fuller documented coverage on Testing, Debugging & Optimization
Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded