Atomicwork vs Moveworks (2026)

Coworkers act in outside systems through native integrations and MCP tools, including SharePoint, Microsoft Teams, Azure Active Directory, Intune, Okta, ADP, Workday, Slack, ServiceNow, Jira Service Management, JumpCloud, Entra ID and Salesforce. They provision and deprovision access, refresh stale tokens and run RCAs, and every tool call runs under deterministic execution policies scoped to named capabilities.

Sourceatomicwork.com/features/ai-workforceread 2026-09-08

Hundreds of named enterprise systems are connected under one layer, across seven classes, and the Assistant takes action in them, from resetting access to updating CRM records. Service desk and ITSM tools include ServiceNow, Jira, Freshservice, Ivanti Service Desk, BMC Helix Digital Workplace, ManageEngine and Cherwell. HR and finance cover Workday, Coupa, SAP Ariba, SAP Fieldglass and Oracle, and Salesforce covers CRM.

Identity and access providers include Ping Identity, Duo and BeyondTrust. Content and collaboration tools are Box, Confluence, Quip, Google Drive, LumApps, Igloo, Interact, Axero and Brightspot. Mail, calendar and chat cover Microsoft Outlook, Exchange Online, Gmail, Google Calendar, Google Chat and 8x8, and knowledge and data sources include Databricks, Upland RightAnswers, ComAround and BrainStorm QuickHelp, with DocuSign for signatures.

The Assistant is linked to thousands of action plugins and resolves requests end to end, resetting access and provisioning tools for IT, updating CRM data for sales, and automating expenses, purchase requests and approvals for finance. Those are authenticated writes into systems Moveworks does not own, and the Reasoning Engine chooses each tool call at run time rather than having it wired in advance.

Sourcemoveworks.com/us/en/platform/ai-assistant and /platform/integrations; moveworks.com/us/en/platform/integrationsread 2026-09-12

Multi-coworker swarms investigate, act and close together. Smart routing tags in and hands off work across IT, HR, Finance and Legal, every handoff carries the full history, and humans are escalated in with the full picture. In a typical handoff the Device Ops coworker pulls in Network Ops, or the Incident Manager pulls in the Access Manager. The Business and Enterprise plans add multi-agent orchestration, and AI workflows come on every plan.

Sourceatomicwork.com/features/ai-workforceread 2026-09-08

The Reasoning Engine plans each request at run time, breaking it into steps and choosing the tools that carry them out across enterprise systems. It is an agentic AI system that orchestrates enterprise-ready LLMs and built-in tools for AI agents.

It identifies the employee's overall goal, works out the steps needed and breaks complex issues into smaller parts, then selects the tools for each, automating processes with many steps under strict security protocols and real time governance. Moveworks describes this as automation across the enterprise that plans, executes and adapts as it goes, and the Assistant handles complex requests in depth with extended thinking. Plans are built at run time, not coded in advance.

An employee asks, the Reasoning Engine plans, and agents built or installed through Agent Studio and the Marketplace carry out the work, while admins govern from a central console and plugins act in the systems of record. Developers can extend the sequence by building and deploying agents that plan, reason and execute securely across enterprise systems, and one example covers IT, HR and finance in a single conversational request. ServiceNow, which acquired Moveworks, adds orchestration across departments on its own platform.

Sourcemoveworks.com/us/en/platform/reasoning-engine, /platform and /platform/ai-assistantread 2026-09-12

Coworkers run on schedules for nightly cleanups, weekly reviews and monthly audits, and on events. An Incident Ops Engineer detects and triages incidents before humans are paged, an Incident Manager monitors third-party SaaS incidents, and ticket-event workflows act on ticket activity, so a reply classified by sentiment on an open ticket can trigger escalation or closure. Channels are chat, voice, email and portal on every plan, with Slack, Teams and a browser extension.

Sourceatomicwork.com/features/ai-workforceread 2026-09-08

The Assistant reaches employees without being asked, through nudges and broadcasts, on web, chat and mobile among other surfaces, in over 100 languages. It anticipates what comes next and sends proactive nudges for recurring or time-sensitive tasks. Employee comms, a separate capability, lets internal communications teams broadcast timely, targeted messages to all or some users so they never miss a reminder to act. Each broadcast is a scheduled send to a chosen audience.

Employees can reach the AI Assistant on web, chat or company portals, as well as intranets, browsers and mobile. The Conversations API embeds the Assistant in applications Moveworks does not own, and a dedicated AI Assistant on web ships as its own release. The Reasoning Engine acts on requests from any of these surfaces, and nudges key on recurring and time sensitive conditions.

Sourcemoveworks.com/us/en/platform/ai-assistant, /platform and /platform/internal-communicationread 2026-09-12

Each customer's knowledge sits in a self-hosted vector database in its own tenant, and customers control what is crawled and indexed across knowledge sources and conversations. Access control lists are inherited from the source systems or configured in Atomicwork. Coworkers are grounded in the customer's policies, people, assets and history through retrieval-augmented generation over knowledge base content and IT asset metadata, querying a persistent, permission-aware index.

Sourceatomicwork.com/securityread 2026-09-08

Answers come from the customer's own connected systems, filtered to what each asker may see, and a dedicated authoring product keeps that corpus up to date. Enterprise Search gives instant, context-aware answers across business apps, tailored to role, region, language and access level without relying on exact keywords or rigid filters.

The AI Assistant connects to the systems and content sources the customer uses, and a grounded knowledge system ties answers to the most up-to-date and trustworthy documentation available, with fact verification among the AI safeguards. Knowledge Studio generates grounded knowledge articles to fill content gaps and improve self service for FAQs, so the content grows over time, with gaps found from what employees actually ask. Retrieval respects permissions, so two people asking the same question can get different results. This is a retrieval structure over the customer's own estate that lasts between runs and scales far past any context window.

Sourcemoveworks.com/us/en/platform/enterprise-search, /platform/ai-assistant, /platform/ai-knowledge-management and /platform/securityread 2026-09-12

Persistent memory is a component of each coworker's agent harness alongside goals, permissions, tools and guardrails, scoped to that coworker, and handoffs carry the full history between coworkers. Atomicwork does not state how long memory lasts, where it is stored or how a customer deletes it, and no state carries over between sandboxed executions.

Sourceatomicwork.com/blog/ai-workforce-launchread 2026-09-08

The Assistant uses four kinds of memory, and none is a lasting store per user, since conversation context is cleared every 24 hours. Semantic memory is knowledge of the content, entities and terminology the organization uses, shared across the organization rather than kept per user.

Episodic memory is billed as recalling past conversations with the user, but it is defined as awareness of the current conversation, meaning what questions and answers have been exchanged and what decisions have already been made. Context is automatically cleared every 24 hours from the reasoner, so anything older than a day is gone.

Procedure memory is knowledge of the tasks that can be performed and the business processes or rules to follow, meaning the plugin catalog and the customer's configured rules. Working memory is awareness of which operations are in progress and at what stage, with a framework that tracks variables such as business object IDs, which is run state inside a single execution. The context window is assembled fresh on each turn and the engine reads everything every turn, so nothing is carried in from an earlier store.

Sourcehelp.moveworks.com/agent-studio/agentic-ai/memory-constructs, /assistant-behavior-framework and /agentic-reasoning-engine/how-the-reasoning-engine-worksread 2026-09-13

Sensitive actions pause for human sign-off before executing. A coworker that hits its spend cap pauses for review until a manager approves more credits, reassigns it or retires it. Each coworker carries a defined scope, standing rules and an escalation plan that hands off to a human with full context, and deterministic execution policies restrict what a coworker can read and modify. Access provisioning, suspension and employment-related decisions include human review before they are acted on.

Sourceatomicwork.com/features/ai-workforceread 2026-09-08

Guardrails surround what the agents do. A content moderation system filters harmful or inappropriate content, prompt protection guards against prompt injection attacks, and query risk assessment identifies and mitigates risks in user queries. Fact verification and identity validation add further checks, with authentication and authorization handled by deterministic systems and source-of-truth methods rather than LLMs. The Reasoning Engine operates within scoped action boundaries enforced at the infrastructure level.

Each of these limits what the agent may do, but there is no person in the loop. There is no approval queue, checkpoint or escalation on a risk threshold, and no human role is named, so no one signs off before the Assistant resets access, provisions a tool, updates CRM data or completes a purchase request, all actions it takes end to end. Enterprise permissions and scoped access govern who can reach what, and governance from ServiceNow belongs to the acquirer's platform.

Sourcemoveworks.com/us/en/platform/security and /resources/blog/why-autonomous-ai-agents-need-new-enterprise-security-modelread 2026-09-12

Atomicwork holds SOC 2 Type I and Type II, ISO 27001, 27017, 27018, 27701 and 42001, CSA STAR Level 1, Microsoft 365 and CASA Tier 3 certifications, and has announced a SOC 2 Type 2 renewal. Its privacy policy still describes ISO 27701 and 42001 as in progress, though SOC 2 Type II and ISO 27001 appear in both the policy and the certification list.

Access runs through SSO with the customer's enterprise IAM, and customers can bring their own identity provider. Role-based access control applies, content ACLs are inherited or configured, coworkers inherit the requesting user's identity and roles with no standing elevated access, and comprehensive audit logs are kept.

Sourceatomicwork.com/securityread 2026-09-08

Moveworks publishes ten certifications with their scopes and auditor marks. The ISO/IEC set covers 42001 for AI management, 27001, 27017, 27018 and 27701, SOC 2 Type 2 spans security, confidentiality, availability and privacy, CSA STAR Level 2 is held at Gold, and FedRAMP, GDPR and CCPA complete the list.

Controls cover access to how user data is processed and stored, encryption at rest and in transit, masking of sensitive PII, and identity validation that uses deterministic systems and source-of-truth methods for authentication and authorization, securing access to systems and data without LLMs. The design follows zero trust, never trust and always verify, with least privilege access and responses scoped to each person's permissions.

Assurance work includes application security reviews, vulnerability scanning and external penetration testing, red team exercises against enterprise and AI systems, and a HackerOne bug bounty open to all researchers at every severity level. The certification reports sit behind a Whistic profile reached through a demo request or an account executive. Security that ServiceNow's trust and controls add belongs to the acquirer.

Sourcemoveworks.com/us/en/platform/security and /platform/ai-assistantread 2026-09-12

Every coworker run is logged with a full audit trail and is explainable. Comprehensive audit logs detail who accessed what and every operation performed within the platform, every answer links back to its source, and continuous monitoring tracks coworker performance. Audit logs are retained for 12 to 24 months, and they are kept on the same platform the coworkers run on.

Sourceatomicwork.com/securityread 2026-09-08

Every system access and data event is logged for full visibility and can be reviewed to support compliance and incident response. The Reasoning Engine works within scoped action boundaries enforced at the infrastructure level, with detailed audit trails for compliance, so the agent's actions leave a retained, reviewable record.

Reasoning can be inspected per interaction, not only in aggregate, because the AI Assistant shows its work and a reader can follow how a request became an action. Employee Experience Insights gives program owners tools to identify issues, track metrics and improve the assistant with governance and analytics, and a self service admin console centralizes configuration and monitoring. Analytics that ServiceNow adds belong to the acquirer.

Sourcemoveworks.com/us/en/platform/ai-assistant and /resources/blog/why-autonomous-ai-agents-need-new-enterprise-security-modelread 2026-09-12

Customers choose where coworkers run and where data sits. They can bring their own execution infrastructure, model endpoints and vault, each customer's data sits in a self-hosted vector database in its own tenant, and enterprise applications are reached through a self-hosted iPaaS. The Enterprise plan carries custom data residency, data residency options exist in approved regions, and LLM and cloud sub-processors apply by the customer's region. Atomicwork does not name the regions.

Sourceatomicwork.com/securityread 2026-09-08

Hosting is on AWS across seven named regions, with a commitment that customer data never leaves its region and a dedicated GovCloud environment for federal clients. The regions are US Commercial, US GovCloud and Canada in North America, EU Commercial and the UK in Europe, and Australia and Japan in Asia Pacific. All customer data remains in its region and is never transferred elsewhere. Moveworks GovCloud is a dedicated, secure environment built for government agencies and federal clients, backed by FedRAMP authorization. There is no on premises deployment.

Sourcemoveworks.com/us/en/platform/security and /solutions/ai-for-federal-governmentread 2026-09-12

Seven named coworkers shipped at launch, the Device Ops Engineer, Network Ops Engineer, Cloud Ops Engineer, Access Manager, Incident Manager, SecOps Engineer and HR Ops Specialist. Every plan includes four prebuilt coworkers, the ITOps Support Engineer and the Access, Workflow and Service coworkers, and a catalog lists them by role, each owning a distinct role. Skills are packaged as portable units, and customers can also build custom coworkers.

Sourceatomicwork.com/blog/ai-workforce-launchread 2026-09-08

An AI Agent Marketplace at marketplace.moveworks.com offers a curated library of ready-to-use, pre-built, production-proof AI agents that are customizable and free to install, with quick connector setup and MCP. Each agent does work once selected, installs on its own through a stated path with no added license, and can be removed without affecting the rest.

Next to the catalog, Agent Studio lets developers build and deploy AI agents that plan, reason and securely execute actions across enterprise systems, and Knowledge Studio, Quick GPT and Brief Me ship as separately named units. Specialized AI Assistants, which create expert agents, are marked coming soon.

Sourcemoveworks.com/us/en/platform/ai-assistant, /platform/ai-agent-builder and marketplace.moveworks.comread 2026-09-12

Customers can bring their own model endpoints, including endpoints under their own enterprise DPA, and the Enterprise plan adds custom models, harnesses and runtime. Atomicwork uses three LLM sub-processors, Microsoft Azure OpenAI Service, Anthropic and AWS Bedrock, applied by the customer's region and configuration. Within a coworker's configuration the platform routes each job to a lightweight or advanced model automatically, beneath whatever model the customer has chosen.

Sourceatomicwork.com/securityread 2026-09-08

Several language models are routed by the Reasoning Engine on the customer's behalf, but no provider is named and no choice is offered. The engine orchestrates enterprise-ready LLMs and built-in tools, so routing is plural, done by Moveworks and disclosed. Safeguards protect the LLMs against hallucination, data poisoning and prompt injection, and no customer data is used to train global generative models. Moveworks historically ran on its own reasoning stack.

There is no model picker, admin setting or bring your own key path, no model assigned per agent and no individual provider named. Orchestration is Moveworks' decision, made per task, and Moveworks presents that as value on day one with no model tuning, prompt chaining or advanced engineering required. Support for any model on the ServiceNow AI Platform belongs to the acquirer.

Sourcemoveworks.com/us/en/platform, /platform/ai-assistant and /platform/securityread 2026-09-12

Atomicwork's native MCP server lets Claude, Codex, Cursor and any MCP-compatible client connect to the customer's Atomicwork tenant to query tickets, create incidents, manage service requests, look up users and browse the service catalog. There is no public API or SDK documentation for the platform itself.

Sourceatomicwork.com/pricingread 2026-09-08

Outside applications can call the Assistant through the Conversations API, which extends it into another application, portal or intranet. Developer resources sit on four hosts, with a Developer Hub at moveworks.com/us/en/developers, help documentation at help.moveworks.com that includes a Moveworks Setup admin reference, a community at community.moveworks.com and training at academy.moveworks.com.

Agent Studio is a build surface where developers build and deploy agents and plugins that act across enterprise systems, and the Assistant is linked to thousands of action plugins. MCP ships as part of quick connector setup on the AI Agent Marketplace, so an outside assistant can reach Moveworks. The Conversations API is described on a product page, and Moveworks names no public reference for it.

Sourcemoveworks.com/us/en/platform/ai-assistant, /platform/ai-agent-builder and the developer estate linked in the site navigation; moveworks.com/us/en/developersread 2026-09-12

Coworkers get evals and feedback loops after deployment, with a review cycle that can run weekly because the data is already in the system, and Atomicwork tunes the coworkers themselves. Performance reporting and tuning for custom coworkers come on the Business and Enterprise plans. Atomicwork does not describe the evaluation harness itself, and the evaluations and red-teaming in its privacy policy are its own engineering practice, not a feature customers use.

Sourceatomicwork.com/pricingread 2026-09-08

Output is checked for accuracy at run time and admins get tools to tune the Assistant, but there is no way to test a change before employees see it. Fact verification improves the accuracy of generated information as a standing safeguard, alongside query risk assessment and a content moderation filter, all of which check what the agent produced.

Around it sits a tuning loop for the Assistant, as Employee Experience Insights lets program owners identify issues, track metrics and improve the assistant, and cutting-edge optimization tools let admins track metrics, resolve issues and make enhancements. There is no test environment, sandbox, holdout or simulation, and no versioning or scored result to compare.

Fact verification gives the customer no verdict to compare across versions, and nothing runs a new or edited agent against a known set before it reaches employees, though these agents reset access and provision tools.

Sourcemoveworks.com/us/en/platform/security, /platform and /platform/ai-assistantread 2026-09-12

Coworkers act through MCP tools and native integrations inside sandboxed execution, without browser, desktop or computer control. The Universal AI Coworker resolves issues with voice and vision AI, a browser extension and screen share, through which Atom reads the user's on-screen context and walks the user through a fix.

Sourceatomicwork.com/securityread 2026-09-08

The browser is a place the Assistant lives, not an interface it drives. Browsers are among the access surfaces alongside chat, intranets and service portals, and an AI Assistant on web ships as a destination employees open. On every path the employee opens the surface and types, and the Assistant answers and acts. Actions run through code, as the Assistant is linked to thousands of action plugins and the Reasoning Engine selects the right tools across hundreds of connected systems.

Resetting access, provisioning tools, updating CRM records and submitting purchase requests all run through those connectors and the Conversations API. Nothing clicks, fills in or advances a page, so a change in a target application's markup has nothing to break. There is no hosted or local browser session, desktop control, remote or local computer use, or RPA fallback.

Sourcemoveworks.com/us/en/platform/ai-assistant, /platform and /platform/ai-agent-builderread 2026-09-12