Agentic Index
Ema vs Moveworks (2026)
Ema documents 11 of 14 and Moveworks 10.5, deploying AI employees across enterprise functions. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Moveworks is one conversational front door reasoning and acting across a hundred plus systems, with enterprise search and a no code builder, now part of ServiceNow. Ema builds universal AI employees configured per role across functions, positioned as a workforce rather than an assistant. Moveworks is a single entry point over everything; Ema is many role shaped agents, and the acquisition means one of them now has a platform owner.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Ema and Moveworks are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Ema if
- Role shaped AI employees map to how you would justify this to function leaders.
- Independence from a large platform vendor matters for your stack decisions.
- A workforce model rather than a single assistant is the shape you want.
Choose Moveworks if
- One conversational entry point for employees is the experience you want.
- You are a ServiceNow customer, which makes the acquisition an advantage.
- Enterprise search across systems is as valuable as the actions.
| At a glance | Ema | Moveworks |
|---|---|---|
| Category | Enterprise operations agent | Enterprise operations agent |
| Entry price | Contact sales for paid access; a free trial is available self-serve at try.ema.ai. Pricing is outcome-based rather than per seat. No figure, unit or minimum is published. | Quote only |
| Free / trial | n/p | Demo on request; no public free tier |
| Pricing confidence | contact only | contact only |
| Feature | E Ema |
M Moveworks |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Partial | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | No / Not documented |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Full / Explicit |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Full / Explicit | Full / Explicit |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Partial | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | E Ema |
M Moveworks |
|---|---|---|
|
Entry price Lowest public entry point |
Contact sales for paid access; a free trial is available self-serve at try.ema.ai. Pricing is outcome-based rather than per seat. No figure, unit or minimum is published. | Quote only |
|
Pricing confidence How public the numbers are |
Contact only | Contact only |
|
Billing Primary billing axis |
Outcome-based rather than per seat, stated first-party on the homepage as part of the commercial pitch: "Consolidate SaaS, Outcome-based pricing, No unused module, No tokenmaxxing." Ema sells AI Employees as headcount substitutes, so the unit is work delivered rather than users licensed. No rate, unit definition or minimum is published, and nothing states what an outcome is measured as — a resolved ticket, a completed workflow, a filled role. | Quote only. No unit is published; every commercial route resolves to a demo request, a sales contact or an account executive. |
|
Variable cost Workload / overage exposure |
High variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Mixed | Sales call |
Moveworks was acquired by ServiceNow in December 2025. If you are not a ServiceNow customer, ask directly about the standalone roadmap and integration commitments beyond that platform.
More comparisons with Ema or Moveworks
Other matchups in enterprise operations agents
Not the pairing you were after? These compare a different set of enterprise operations agents on the same 14 capabilities.