Agentic Index
Ema vs Moveworks (2026)
Both score 11 of 14 deploying AI employees across enterprise functions.
Moveworks is one conversational front door reasoning and acting across a hundred plus systems, with enterprise search and a no code builder, now part of ServiceNow. Ema builds universal AI employees configured per role across functions, positioned as a workforce rather than an assistant. Moveworks is a single entry point over everything; Ema is many role shaped agents, and the acquisition means one of them now has a platform owner.
Choose Ema if
- Role shaped AI employees map to how you would justify this to function leaders.
- Independence from a large platform vendor matters for your stack decisions.
- A workforce model rather than a single assistant is the shape you want.
Choose Moveworks if
- One conversational entry point for employees is the experience you want.
- You are a ServiceNow customer, which makes the acquisition an advantage.
- Enterprise search across systems is as valuable as the actions.
| At a glance | Ema | Moveworks |
|---|---|---|
| Category | Enterprise operations agent | Enterprise operations agent |
| Entry price | Contact sales | Not public; quoted through enterprise engagement, historically per employee, and now available within the ServiceNow AI Platform |
| Free / trial | n/p | Demo on request; no public free tier |
| Pricing confidence | contact only | contact only |
| Feature | E Ema |
M Moveworks |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Full / Explicit |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | E Ema |
M Moveworks |
|---|---|---|
|
Entry price Lowest public entry point |
Contact sales | Not public; quoted through enterprise engagement, historically per employee, and now available within the ServiceNow AI Platform |
|
Pricing confidence How public the numbers are |
Contact only | Contact only |
|
Billing Primary billing axis |
usage | enterprise subscription, historically priced per employee at scale, now within the ServiceNow AI Platform |
|
Variable cost Workload / overage exposure |
High variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Sales call | Sales call |
Moveworks was acquired by ServiceNow in December 2025. If you are not a ServiceNow customer, ask directly about the standalone roadmap and integration commitments beyond that platform.