Agentic Index
Dust vs Moveworks (2026)
Both give employees agents over enterprise knowledge, from different directions and with different ownership risk. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Dust is a platform your teams build on, grounding agents in workspace data, self serve at 30 dollars per user a month with published pricing. Moveworks is a packaged front door, an assistant reasoning and acting across more than a hundred systems with a no code builder, quoted through enterprise engagement and now sold within the ServiceNow AI Platform after the December 2025 acquisition. Dust documents 10 of 14 and Moveworks 10.5, so decide on packaging and on how comfortable you are with the acquisition.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Dust and Moveworks are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Dust if
- You want to build and change agents continuously rather than deploy a packaged assistant.
- Published per user pricing and a free option let you prove value before committing.
- Independence matters: no acquirer roadmap sits between you and the product.
Choose Moveworks if
- You want one conversational front door for employees that works on day one across many systems.
- You are already a ServiceNow customer, which now makes this a platform decision rather than a vendor one.
- Human oversight and triggers coverage is stronger for high volume employee support.
| At a glance | Dust | Moveworks |
|---|---|---|
| Category | Enterprise operations agent | Enterprise operations agent |
| Entry price | Free seat at 0€ with 500 lifetime credits; paid entry is Pro at 24€ per seat per month billed yearly (30€ monthly), and Max at 120€ yearly (150€ monthly). All excluding VAT. Enterprise on application. Figures are euros, not dollars. | Quote only |
| Free / trial | Free option (no card, up to 5 users) + 15-day Pro trial | Demo on request; no public free tier |
| Pricing confidence | public exact | contact only |
| Feature | D Dust |
M Moveworks |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | No / Not documented |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Full / Explicit |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Full / Explicit | Full / Explicit |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Partial | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
No / Not documented | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | D Dust |
M Moveworks |
|---|---|---|
|
Entry price Lowest public entry point |
Free seat at 0€ with 500 lifetime credits; paid entry is Pro at 24€ per seat per month billed yearly (30€ monthly), and Max at 120€ yearly (150€ monthly). All excluding VAT. Enterprise on application. Figures are euros, not dollars. | Quote only |
|
Pricing confidence How public the numbers are |
Public, exact | Contact only |
|
Billing Primary billing axis |
Per seat per month with a monthly credit allocation attached to each seat, across three seat types inside one self-serve Business plan, plus a sales-led Enterprise plan. Seats are priced in EUROS excluding VAT; programmatic API usage is priced in US dollars at $0.01 per credit. Admins assign a seat type per user and can mix and reassign them at any time. | Quote only. No unit is published; every commercial route resolves to a demo request, a sales contact or an account executive. |
|
Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
Free tierTrial
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Mixed | Sales call |
ServiceNow acquired Moveworks in December 2025 and the product is now available within the ServiceNow AI Platform. Pricing is not public and has historically been quoted per employee. Weigh the roadmap and packaging implications of that acquisition alongside the capability comparison.
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