The best AI agents for IT support in 2026

1. 1

   A

   Atlassian RovoPublished prices

   The Request Router triages each new Jira Service Management request and fills its fields before a person picks it up, and the Ops Expert agent supports incident response. Agents can be called by automation rules or workflow transitions, and answers draw only on content each user is allowed to see.

2. 2

   S

   ServiceNowPriced by quote

   The IT Service Management AI agent collection categorizes and routes incidents, checks each against similar incidents and knowledge articles, and writes a resolution plan into the work notes. Other agents plan change requests and write up major incidents, and sensitive tools can run in supervised mode so a technician approves each action.

3. 3

   A

   AtomicworkPriced by quote

   AI Coworkers for device, network, access and incident work resolve password resets, access requests and device issues end to end, and an Incident Manager triages alerts and suggests fixes before engineers are paged. Each run executes under the requesting user's identity, and the platform can sit on top of ServiceNow or Jira Service Management.

4. 4

   K

   Kapture CXPriced by quote

   Service Desk takes employee requests by email, chat or portal, and AI categorizes, tags and routes each ticket, suggests a resolution to the support team and escalates high priority or unresolved tickets. Employee agents answer staff from internal knowledge bases and carry out approved tasks in workplace applications.

5. 5

   L

   Leena AIPriced by quote

   The IT Operations Coordinator resolves password resets and other routine IT requests in real time, working through connectors into ServiceNow, Jira, Okta and the rest of the stack. It acts only where the requesting employee's own permissions allow, and every step is logged to an audit trail.

6. 6

   A

   AiseraPriced by quote

   IT agents verify an employee's identity, reset accounts, fix VPN access and provision applications through Microsoft Teams, closing the request without a help desk ticket. Agents can also run proactively, spotting anomalous behavior across IT systems and remediating major incidents before they cause downtime.

7. 7

   N

   NexthinkPriced by quote

   Spark, a personal IT agent in Microsoft Teams, reads live telemetry from the employee's device and past ServiceNow tickets, then proposes or runs the fix. Actions IT has marked as impactful wait for the employee's yes, and anything Spark cannot solve becomes a ticket with the transcript and every step it tried.

8. 8

   S

   ServalPriced by quote

   The Help Desk Agent takes requests in Slack, Teams or email and finishes password resets, access grants and onboarding steps in the same conversation. Just in time access expires on its own, and workflows the Automation Agent writes from a plain English description pause for a manager's approval and log every run.

9. 9

   X

   XurrentPriced by quote

   Six Sera AI agents split the service desk work: Intake asks the employee for missing details, Triage links duplicates and sets impact, and Resolution answers from a validated article. Each skill runs in suggest mode until the team lets it act behind a confidence threshold, and an audit log records every run.

10. 10

    M

    MoveworksPriced by quote

    The Assistant resets passwords and access, provisions software and answers IT questions in chat, acting through connectors to ServiceNow, Jira, Freshservice and other service desks. Its Reasoning Engine breaks each request into steps and shows its work, and answers are filtered to each employee's role, region and access level.

Broader platforms that also cover IT support

These 8 vendors sell a wider product and name work for IT support as one of its uses. They suit a company that already runs on the platform or wants one agent layer across several teams.

T

Tray.ai

The IT service desk agent answers employees in Slack or Teams, classifies tickets for ServiceNow or Jira Service Desk, and resets passwords and clears lockouts after a second factor check through Okta or Azure AD. Access the user's role already allows is granted, while other requests go to the system owner for approval.

Y

Yellow.ai

Nexus EDGE is a desktop agent that sees an employee's screen and runs fixes on the device itself, with the employee approving each action within their own permissions. Anything it cannot fix goes to a live agent through human escalation.

W

Workato

The IT Genie handles access requests from approval through provisioning and removal, and sets up and removes accounts, tools and licenses as people join and leave. It creates, enriches and routes tickets, sending complex issues to the service desk with context, and business approvals can put a reviewer in front of any action.

E

Ema

The Employee and IT Support AI employee resolves incoming requests in Teams and works inside ServiceNow, deflecting tickets before they are raised and escalating the ones it cannot close. Approval chains can be placed at any step, and the whole service can run on premises or air gapped.

K

Kenyt

The ITSM AI Assistant answers employees' IT questions from company documentation, opens a ticket for each issue on its own and routes it to the right team. When a request needs live help, a technician accepts the conversation in the service desk and carries on with its full context.

M

MelodyArc

An IT provisioning ticket comes in by API or webhook, and the Point Engine assembles the steps for that request from shared units of IT policy and action. The AI Operator calls the systems, and when it is unsure or lacks access, the ticket goes to an Associate in the Portal before anything changes.

Picks by what you need most

Best for complex multi step work

A

Atlassian Rovo

Documents the most on orchestration, memory, and knowledge grounding among the specialists.

Best for regulated and governed deployments

S

ServiceNow

Documents the most on security, auditability, and human oversight among the specialists.

Best for developer extensibility

K

Kapture CX

Documents the most on APIs, MCP support, and tool calling among the specialists.

Best for fastest time to value

A

Atomicwork

Documents the most on prebuilt packs and channel coverage among the specialists.

How they charge

Published prices: 6 of 23

Plans and prices are on the website, and a team can start without a sales call. Examples:

A

Atlassian Rovo,

T

Tray.ai,

F

Freshworks and

S

Siit.

Priced by quote: 17 of 23

Sold through a sales team, with pricing set per customer. Examples:

S

ServiceNow,

Y

Yellow.ai,

A

Atomicwork and

K

Kapture CX.

Compare pricing across the whole index

Where they run

Private cloud: 3 of 23

Runs inside the customer's own cloud account. Examples:

K

Kapture CX,

L

Leena AI and

E

Ema.

On premises or self hosted: 4 of 23

Runs on infrastructure the customer operates. Examples:

T

Tray.ai,

K

Kapture CX,

E

Ema and

S

Serval.

The rest run as a cloud service operated by the vendor.

What to check before a shortlist

Which actions it can take

Answering from the knowledge base is the easy part. Check which systems the agent can change: identity, software licenses, devices.

How access is approved

Granting access is a security decision. Look at how the agent checks policy or asks a manager before it acts.

Where employees reach it

Most work in Slack or Teams. Some add email, a portal or voice. An agent in the tool employees already use gets used more.

How it works with the ticketing tool

Some products sit on top of the existing service desk. Others replace it. The first is a smaller change.

Head to head

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All 23 AI agents for IT support

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Common questions

What are the best AI agents for IT support?

Atlassian Rovo, ServiceNow, and Atomicwork lead the 15 products built for IT support tracked by Agentic Index, and Tray.ai, Yellow.ai, and Workato lead the 8 broader platforms that also cover it. The list is ordered by how many of the same 14 capabilities each vendor documents in public sources, and no vendor pays for placement.

How much do AI agents for IT support cost?

6 of the 23 researched vendors publish their prices, so a team can see plans and start without a sales call. 17 sell by quote through a sales team. Each vendor profile on Agentic Index lists the pricing model and any published prices.

Can AI agents for IT support run in a private cloud or on premises?

Most run as a cloud service. 3 of the 23 researched vendors document a private cloud option and 4 document an on premises or self hosted option.

How many AI agents for IT support are there?

Agentic Index tracks 23 AI agents for IT support. Every one is researched from public sources and listed on this page.