Glean vs Moveworks (2026)

Agents act in outside systems as well as reading from them, through Connectors & Actions, and Glean enforces source-system permissions on every read and write. The 275+ app connectors each have their own page under glean.com/connectors, spanning documents, tickets, chat and code, and the same connectors feed Glean's index. The Indexing SDK lets teams add custom, permission-aware data alongside Glean's existing connectors, and custom actions are available through the APIs.

Sourceglean.com/ai-agents connector index and glean.com/platform/apiread 2026-09-12

Hundreds of named enterprise systems are connected under one layer, across seven classes, and the Assistant takes action in them, from resetting access to updating CRM records. Service desk and ITSM tools include ServiceNow, Jira, Freshservice, Ivanti Service Desk, BMC Helix Digital Workplace, ManageEngine and Cherwell. HR and finance cover Workday, Coupa, SAP Ariba, SAP Fieldglass and Oracle, and Salesforce covers CRM.

Identity and access providers include Ping Identity, Duo and BeyondTrust. Content and collaboration tools are Box, Confluence, Quip, Google Drive, LumApps, Igloo, Interact, Axero and Brightspot. Mail, calendar and chat cover Microsoft Outlook, Exchange Online, Gmail, Google Calendar, Google Chat and 8x8, and knowledge and data sources include Databricks, Upland RightAnswers, ComAround and BrainStorm QuickHelp, with DocuSign for signatures.

The Assistant is linked to thousands of action plugins and resolves requests end to end, resetting access and provisioning tools for IT, updating CRM data for sales, and automating expenses, purchase requests and approvals for finance. Those are authenticated writes into systems Moveworks does not own, and the Reasoning Engine chooses each tool call at run time rather than having it wired in advance.

Sourcemoveworks.com/us/en/platform/ai-assistant and /platform/integrations; moveworks.com/us/en/platform/integrationsread 2026-09-12

Glean's agentic engine lets agents reason through tasks, plan next steps and take action using enterprise context, in multi step and multi agent runs. Agent orchestration, which Glean describes as automating work across systems, routes tasks between agents and connects to external systems so automations run when and where they are needed, inside a governed runtime. An agent builder supports reasoning-based agents and complex workflows, and a deployment surface lets teams roll out, share and certify agents.

Sourceglean.com/ai-agentsread 2026-09-12

The Reasoning Engine plans each request at run time, breaking it into steps and choosing the tools that carry them out across enterprise systems. It is an agentic AI system that orchestrates enterprise-ready LLMs and built-in tools for AI agents.

It identifies the employee's overall goal, works out the steps needed and breaks complex issues into smaller parts, then selects the tools for each, automating processes with many steps under strict security protocols and real time governance. Moveworks describes this as automation across the enterprise that plans, executes and adapts as it goes, and the Assistant handles complex requests in depth with extended thinking. Plans are built at run time, not coded in advance.

An employee asks, the Reasoning Engine plans, and agents built or installed through Agent Studio and the Marketplace carry out the work, while admins govern from a central console and plugins act in the systems of record. Developers can extend the sequence by building and deploying agents that plan, reason and execute securely across enterprise systems, and one example covers IT, HR and finance in a single conversational request. ServiceNow, which acquired Moveworks, adds orchestration across departments on its own platform.

Sourcemoveworks.com/us/en/platform/reasoning-engine, /platform and /platform/ai-assistantread 2026-09-12

Key events start agent runs, and agent orchestration exists to trigger agents from key events, route tasks between agents and connect to external systems so automations run when and where they are needed. People reach Glean from its own web app, from 275+ connected applications, and through Glean MCP inside Claude Code, Codex, Gemini, Cursor and Copilot. Proactive AI, which anticipates next steps like meeting prep or first drafts before anyone asks, is marked coming soon, while the event triggers carry no such marker.

Sourceglean.com/ai-agents, against glean.com/platform/enterprise-contextread 2026-09-12

The Assistant reaches employees without being asked, through nudges and broadcasts, on web, chat and mobile among other surfaces, in over 100 languages. It anticipates what comes next and sends proactive nudges for recurring or time-sensitive tasks. Employee comms, a separate capability, lets internal communications teams broadcast timely, targeted messages to all or some users so they never miss a reminder to act. Each broadcast is a scheduled send to a chosen audience.

Employees can reach the AI Assistant on web, chat or company portals, as well as intranets, browsers and mobile. The Conversations API embeds the Assistant in applications Moveworks does not own, and a dedicated AI Assistant on web ships as its own release. The Reasoning Engine acts on requests from any of these surfaces, and nudges key on recurring and time sensitive conditions.

Sourcemoveworks.com/us/en/platform/ai-assistant, /platform and /platform/internal-communicationread 2026-09-12

A persistent index and graph sit over the customer's corpus. Glean has 275+ connectors across apps, documents, tickets, chat and code and 1000+ signals in the Enterprise Graph mapping people, content and relationships, on the principle of indexing data once and using it everywhere. The Enterprise Graph captures not just content but the relationships between people, data and activity across the organization, and it persists between runs and stays queryable. Retrieval respects permissions, enforcing source system permissions on every read, so the graph carries access state as well as content.

Sourceglean.com/platform/enterprise-contextread 2026-09-12

Answers come from the customer's own connected systems, filtered to what each asker may see, and a dedicated authoring product keeps that corpus up to date. Enterprise Search gives instant, context-aware answers across business apps, tailored to role, region, language and access level without relying on exact keywords or rigid filters.

The AI Assistant connects to the systems and content sources the customer uses, and a grounded knowledge system ties answers to the most up-to-date and trustworthy documentation available, with fact verification among the AI safeguards. Knowledge Studio generates grounded knowledge articles to fill content gaps and improve self service for FAQs, so the content grows over time, with gaps found from what employees actually ask. Retrieval respects permissions, so two people asking the same question can get different results. This is a retrieval structure over the customer's own estate that lasts between runs and scales far past any context window.

Sourcemoveworks.com/us/en/platform/enterprise-search, /platform/ai-assistant, /platform/ai-knowledge-management and /platform/securityread 2026-09-12

Enterprise Memory, which learns continuously, is one of four Enterprise Context components, and what Glean publishes under that heading is the Enterprise Graph, a knowledge structure. Glean does not describe a per user or per tenant scope for the memory, a lifetime, expiry or purge path, or a way to read or write it. A Personal Graph page sits at glean.com/enterprise-context/personal-graph. Proactive AI, which builds a live view of teams and projects and anticipates next steps, is marked coming soon.

Sourceglean.com/platform/enterprise-context and glean.com/platformread 2026-09-12

The Assistant uses four kinds of memory, and none is a lasting store per user, since conversation context is cleared every 24 hours. Semantic memory is knowledge of the content, entities and terminology the organization uses, shared across the organization rather than kept per user.

Episodic memory is billed as recalling past conversations with the user, but it is defined as awareness of the current conversation, meaning what questions and answers have been exchanged and what decisions have already been made. Context is automatically cleared every 24 hours from the reasoner, so anything older than a day is gone.

Procedure memory is knowledge of the tasks that can be performed and the business processes or rules to follow, meaning the plugin catalog and the customer's configured rules. Working memory is awareness of which operations are in progress and at what stage, with a framework that tracks variables such as business object IDs, which is run state inside a single execution. The context window is assembled fresh on each turn and the engine reads everything every turn, so nothing is carried in from an earlier store.

Sourcehelp.moveworks.com/agent-studio/agentic-ai/memory-constructs, /assistant-behavior-framework and /agentic-reasoning-engine/how-the-reasoning-engine-worksread 2026-09-13

Glean Protect checks agent actions before they run. Action Alignment checks agent actions against the user's intent and authority before execution, and write actions are checked before they execute to keep agents within their intended scope, so Glean, not the downstream system, stops a write that fails the check.

Topic Restrictions check requests against acceptable use and industry-specific policies before the model responds. Agent governance policies and different policies for select agents or users are marked coming soon, and the control on agentic browser use is in beta, while the checks above carry no such marker. Glean does not describe an approval queue that a person reviews item by item.

Sourceglean.com/platform/securityread 2026-09-12

Guardrails surround what the agents do. A content moderation system filters harmful or inappropriate content, prompt protection guards against prompt injection attacks, and query risk assessment identifies and mitigates risks in user queries. Fact verification and identity validation add further checks, with authentication and authorization handled by deterministic systems and source-of-truth methods rather than LLMs. The Reasoning Engine operates within scoped action boundaries enforced at the infrastructure level.

Each of these limits what the agent may do, but there is no person in the loop. There is no approval queue, checkpoint or escalation on a risk threshold, and no human role is named, so no one signs off before the Assistant resets access, provisions a tool, updates CRM data or completes a purchase request, all actions it takes end to end. Enterprise permissions and scoped access govern who can reach what, and governance from ServiceNow belongs to the acquirer's platform.

Sourcemoveworks.com/us/en/platform/security and /resources/blog/why-autonomous-ai-agents-need-new-enterprise-security-modelread 2026-09-12

Glean holds SOC 2 Type II, ISO 27001, ISO 42001, HIPAA, TX-RAMP Level 2 and GDPR, with a trust center at trust.glean.com.

Identity & Access verifies who is making a request through the customer's SSO provider before AI runs, covering both user and agent identity, and Data Permissions enforces source-system permissions on every read and write, so an agent does not automatically access everything the user can. An always on audit trail records what happened.

Four items are marked coming soon or beta, agent governance policies, per agent and per user policies, Enterprise Graph enriched threat detection, and security scans of memory.

Sourceglean.com/platform/securityread 2026-09-12

Moveworks publishes ten certifications with their scopes and auditor marks. The ISO/IEC set covers 42001 for AI management, 27001, 27017, 27018 and 27701, SOC 2 Type 2 spans security, confidentiality, availability and privacy, CSA STAR Level 2 is held at Gold, and FedRAMP, GDPR and CCPA complete the list.

Controls cover access to how user data is processed and stored, encryption at rest and in transit, masking of sensitive PII, and identity validation that uses deterministic systems and source-of-truth methods for authentication and authorization, securing access to systems and data without LLMs. The design follows zero trust, never trust and always verify, with least privilege access and responses scoped to each person's permissions.

Assurance work includes application security reviews, vulnerability scanning and external penetration testing, red team exercises against enterprise and AI systems, and a HackerOne bug bounty open to all researchers at every severity level. The certification reports sit behind a Whistic profile reached through a demo request or an account executive. Security that ServiceNow's trust and controls add belongs to the acquirer.

Sourcemoveworks.com/us/en/platform/security and /platform/ai-assistantread 2026-09-12

Every control point is logged to an end-to-end audit trail as it happens, with events available to stream into a SIEM.

Six control points are logged, identity and access, data permissions, sensitive content, topic restrictions, runtime threat protection and action alignment, so the trail shows who asked, under what identity, what was permitted, what was screened and what the agent was allowed to do.

It is Glean's own record of what its agents did, separate from the logs the customer's Slack, Jira or Salesforce already keep. Agent observability, a separate surface, reports adoption, error rates, upvotes, downvotes and ROI as operational metrics.

Sourceglean.com/platform/security and glean.com/ai-agentsread 2026-09-12

Every system access and data event is logged for full visibility and can be reviewed to support compliance and incident response. The Reasoning Engine works within scoped action boundaries enforced at the infrastructure level, with detailed audit trails for compliance, so the agent's actions leave a retained, reviewable record.

Reasoning can be inspected per interaction, not only in aggregate, because the AI Assistant shows its work and a reader can follow how a request became an action. Employee Experience Insights gives program owners tools to identify issues, track metrics and improve the assistant with governance and analytics, and a self service admin console centralizes configuration and monitoring. Analytics that ServiceNow adds belong to the acquirer.

Sourcemoveworks.com/us/en/platform/ai-assistant and /resources/blog/why-autonomous-ai-agents-need-new-enterprise-security-modelread 2026-09-12

Customers can host Glean in their own cloud tenant, and Glean says SafetyCulture chose it in part for its security-first approach to enterprise data and the ability to host Glean within its own cloud tenant. TX-RAMP Level 2 points to a deployment posture US state governments can procure, and a trust center sits at trust.glean.com. Glean publishes no deployment guide for the cloud tenant option, and no single tenant, customer managed, on premises or air gapped deployment.

Sourceglean.com/platform/securityread 2026-09-12

Hosting is on AWS across seven named regions, with a commitment that customer data never leaves its region and a dedicated GovCloud environment for federal clients. The regions are US Commercial, US GovCloud and Canada in North America, EU Commercial and the UK in Europe, and Australia and Japan in Asia Pacific. All customer data remains in its region and is never transferred elsewhere. Moveworks GovCloud is a dedicated, secure environment built for government agencies and federal clients, backed by FedRAMP authorization. There is no on premises deployment.

Sourcemoveworks.com/us/en/platform/security and /solutions/ai-for-federal-governmentread 2026-09-12

The Agent Library lets teams discover trusted, reusable agents, so every team can build, deploy and discover new agents on one platform, and a deployment surface lets them roll out, share and certify agents. The library holds independent agents built for different jobs that customers can adopt from the catalog. Glean does not publish a count of prebuilt agents.

Sourceglean.com/ai-agents and its Agent Library sectionread 2026-09-12

An AI Agent Marketplace at marketplace.moveworks.com offers a curated library of ready-to-use, pre-built, production-proof AI agents that are customizable and free to install, with quick connector setup and MCP. Each agent does work once selected, installs on its own through a stated path with no added license, and can be removed without affecting the rest.

Next to the catalog, Agent Studio lets developers build and deploy AI agents that plan, reason and securely execute actions across enterprise systems, and Knowledge Studio, Quick GPT and Brief Me ship as separately named units. Specialized AI Assistants, which create expert agents, are marked coming soon.

Sourcemoveworks.com/us/en/platform/ai-assistant, /platform/ai-agent-builder and marketplace.moveworks.comread 2026-09-12

Glean Intelligence optimizes AI for price-performance, matching each task to the right model across 40+ open and frontier models, with Auto routing. Customers and admins get a Model Hub for access to the latest models, flexible model choice as part of the Open Platform, an AI Gateway that governs every AI interaction and which models may be used, and Usage Controls for AI usage and spend. Multi cloud support and the Bedrock, Vertex and Azure OpenAI hosting relationships are infrastructure, not separate model providers. Glean does not show how a model is selected for each step.

Sourceglean.com/platformread 2026-09-12

Several language models are routed by the Reasoning Engine on the customer's behalf, but no provider is named and no choice is offered. The engine orchestrates enterprise-ready LLMs and built-in tools, so routing is plural, done by Moveworks and disclosed. Safeguards protect the LLMs against hallucination, data poisoning and prompt injection, and no customer data is used to train global generative models. Moveworks historically ran on its own reasoning stack.

There is no model picker, admin setting or bring your own key path, no model assigned per agent and no individual provider named. Orchestration is Moveworks' decision, made per task, and Moveworks presents that as value on day one with no model tuning, prompt chaining or advanced engineering required. Support for any model on the ServiceNow AI Platform belongs to the acquirer.

Sourcemoveworks.com/us/en/platform, /platform/ai-assistant and /platform/securityread 2026-09-12

Outside callers reach Glean through its Search API, Chat API and Agents API, an Indexing SDK that lets teams add custom, permission-aware data alongside Glean's existing connectors, and a Web SDK to embed Glean UI and context-aware chat or agent experiences.

The Agents API follows the LangChain Agent Protocol, with client libraries in TypeScript, Go, Java and Python, and an ungated developer portal sits at developers.glean.com.

Glean MCP feeds governed enterprise context into Claude Code, Codex, Gemini, Cursor and Copilot, letting those tools drive Glean, while the 275+ connectors run the other way, letting Glean drive other systems.

Sourceglean.com/platform/api and glean.com/blog/go-agents-launchread 2026-09-12

Outside applications can call the Assistant through the Conversations API, which extends it into another application, portal or intranet. Developer resources sit on four hosts, with a Developer Hub at moveworks.com/us/en/developers, help documentation at help.moveworks.com that includes a Moveworks Setup admin reference, a community at community.moveworks.com and training at academy.moveworks.com.

Agent Studio is a build surface where developers build and deploy agents and plugins that act across enterprise systems, and the Assistant is linked to thousands of action plugins. MCP ships as part of quick connector setup on the AI Agent Marketplace, so an outside assistant can reach Moveworks. The Conversations API is described on a product page, and Moveworks names no public reference for it.

Sourcemoveworks.com/us/en/platform/ai-assistant, /platform/ai-agent-builder and the developer estate linked in the site navigation; moveworks.com/us/en/developersread 2026-09-12

The agent builder is headed Build, test, and iterate with ease, but Glean does not describe the test step, with no scoring, comparison, pass criterion or result a team can read. The deployment surface lets teams roll out, share and certify agents, and Glean does not say what certifying tests. Agent observability reports adoption, error rates, upvotes, downvotes and ROI as live operational metrics. Glean describes no evaluation harness, scored test cases, quality gate or controlled experiment.

Sourceglean.com/ai-agentsread 2026-09-12

Output is checked for accuracy at run time and admins get tools to tune the Assistant, but there is no way to test a change before employees see it. Fact verification improves the accuracy of generated information as a standing safeguard, alongside query risk assessment and a content moderation filter, all of which check what the agent produced.

Around it sits a tuning loop for the Assistant, as Employee Experience Insights lets program owners identify issues, track metrics and improve the assistant, and cutting-edge optimization tools let admins track metrics, resolve issues and make enhancements. There is no test environment, sandbox, holdout or simulation, and no versioning or scored result to compare.

Fact verification gives the customer no verdict to compare across versions, and nothing runs a new or edited agent against a known set before it reaches employees, though these agents reset access and provision tools.

Sourcemoveworks.com/us/en/platform/security, /platform and /platform/ai-assistantread 2026-09-12

Agents reach other systems through 275+ API connectors and custom actions, and Glean offers no hosted browser, desktop session or remote or local computer control. Glean Protect lists keeping agentic browser use in check as a guardrail in beta. Nothing shows Glean's own agent driving a browser.

Sourceglean.com/platform/security and glean.com/platformread 2026-09-12

The browser is a place the Assistant lives, not an interface it drives. Browsers are among the access surfaces alongside chat, intranets and service portals, and an AI Assistant on web ships as a destination employees open. On every path the employee opens the surface and types, and the Assistant answers and acts. Actions run through code, as the Assistant is linked to thousands of action plugins and the Reasoning Engine selects the right tools across hundreds of connected systems.

Resetting access, provisioning tools, updating CRM records and submitting purchase requests all run through those connectors and the Conversations API. Nothing clicks, fills in or advances a page, so a change in a target application's markup has nothing to break. There is no hosted or local browser session, desktop control, remote or local computer use, or RPA fallback.

Sourcemoveworks.com/us/en/platform/ai-assistant, /platform and /platform/ai-agent-builderread 2026-09-12