Agentic Index
Glean vs Moveworks (2026)
Glean and Moveworks were the two flagship enterprise AI assistants, and the comparison changed shape in December 2025 when ServiceNow closed its 2.85 billion dollar acquisition of Moveworks: Moveworks' conversational assistant and reasoning engine now ship as part of the ServiceNow AI Platform, historically priced per employee at enterprise scale, while Glean remains independent, selling per seat enterprise contracts (typically north of one hundred thousand dollars a year at mid market) across search, assistant, and agents. Choose Glean for a vendor neutral layer across all your tools, Moveworks if you are consolidating on ServiceNow anyway.
| At a glance | Glean | Moveworks |
|---|---|---|
| Category | Enterprise operations agent | Enterprise operations agent |
| Entry price | Contact for pricing | Not public; quoted through enterprise engagement, historically per employee, and now available within the ServiceNow AI Platform |
| Free / trial | — | Demo on request; no public free tier |
| Pricing confidence | contact only | contact only |
| Feature |
G
Glean
|
|
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | Full / Explicit |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Full / Explicit | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Full / Explicit | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | Partial |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Partial | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing |
G
Glean
|
|
|---|---|---|
|
Entry price Lowest public entry point |
Contact for pricing | Not public; quoted through enterprise engagement, historically per employee, and now available within the ServiceNow AI Platform |
|
Pricing confidence How public the numbers are |
Contact only | Contact only |
|
Billing Primary billing axis |
— | enterprise subscription, historically priced per employee at scale, now within the ServiceNow AI Platform |
|
Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tier
|
|
Buying motion Self-serve vs sales call |
— | Sales call |
Choose Glean if
- You want an assistant layer that stays neutral across your whole SaaS estate.
- Enterprise search depth across hundreds of connected apps is the core job.
- Vendor independence matters; you are not ready to deepen a platform commitment.
Choose Moveworks if
- ServiceNow is already your workflow backbone, so the integration is the point.
- Employee support automation across IT and HR tickets is the primary use case.
- Buying through an existing ServiceNow relationship simplifies procurement.
ServiceNow completed its acquisition of Moveworks in December 2025 for 2.85 billion dollars. Moveworks capabilities are being integrated into the ServiceNow AI Platform; evaluate roadmap and packaging through that lens.