Agentic Index
Numa vs Toma (2026)
The dealership voice shortlist, and the gap between them is installed base. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Numa has the largest footprint in the category at more than a thousand dealerships with Stellantis, GM and BMW approval, running a Voice AI Operator for complex multi turn and Spanish calls, a Smart Inbox unifying voice and text, LiveCSI quality monitoring and full context human handoffs, documenting 5 of 14. Toma covers inbound answering, live service calendar booking, parts and sales, recall outreach and SMS with a personalized voice per store, a16z and Y Combinator backed at more than a hundred dealerships, documenting 3. OEM approval is the practical difference for most groups.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Numa and Toma are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Numa if
- OEM approval from Stellantis, GM or BMW is required by your group or your manufacturer.
- Complex multi turn and Spanish calls are where your current system fails.
- Quality monitoring and full context human handoff are part of how you manage the floor.
Choose Toma if
- A distinct voice per store matters for how your brand sounds to customers.
- Recall outreach and parts handling are the specific workflows you want automated.
- You are a smaller group and want a younger vendor working closely with you.
| At a glance | Numa | Toma |
|---|---|---|
| Category | Voice agent | Voice agent |
| Entry price | Contact sales | Contact sales |
| Free / trial | Not published | Not published |
| Pricing confidence | contact only | contact only |
| Feature | N Numa |
T Toma |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Partial | Partial |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
No / Not documented | No / Not documented |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | No / Not documented |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
No / Not documented | No / Not documented |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Full / Explicit | No / Not documented |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
No / Not documented | No / Not documented |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
No / Not documented | No / Not documented |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
No / Not documented | No / Not documented |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
No / Not documented | No / Not documented |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | N Numa |
T Toma |
|---|---|---|
|
Entry price Lowest public entry point |
Contact sales | Contact sales |
|
Pricing confidence How public the numbers are |
Contact only | Contact only |
|
Billing Primary billing axis |
not captured | not captured |
|
Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Sales call | Sales call |
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