Agentic Index
Netic vs Numa (2026)
Both vendors last verified
Netic and Numa both answer calls and texts and book work for service businesses, in different industries, and both sell through a demo with no published rates. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
The choice is industry fit. Netic serves home services, pest control, roofing, veterinary and consumer health operators. Convert answers every call, text, web chat and third party lead and books into the CRM or field service system, and Cultivate runs campaigns triggered by membership, job history and weather. Numa serves car dealerships, writing resolved requests back to CDK, Reynolds, Dealertrack, Tekion or Xtime, with a Smart Inbox, LiveCSI satisfaction monitoring and named Service Advisor, Heat Case and Opportunity agents. Choose by industry, Netic for home and consumer services and Numa for dealerships.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Netic and Numa are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 1,084 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Netic if
- You run home service, pest, roofing, veterinary or consumer health locations.
- Campaigns triggered by membership, job history and weather are revenue you want to capture.
- Third party leads should be answered and booked like your own calls.
Choose Numa if
- You run car dealerships, and requests must write back to your dealer management system.
- Named agents for service advisors, heat cases and sales opportunities match your workflows.
- Satisfaction monitoring and a shared inbox for calls and texts are part of how you run service.
| Feature | N Netic |
N Numa |
|---|---|---|
| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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NeticIntegrations & Tool Calling The agents book jobs, resolve inquiries and reschedule appointments directly into the operator's CRM or FSM from calls, texts, web chat, widgets and third party platforms. Netic does not name the CRM and FSM systems. SourceNetic, netic.ai homepage and Convert pageread 2026-09-28 |
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NumaIntegrations & Tool Calling Voice AI connects to the DMS in real time, resolves the caller's request and writes it back to the DMS, booking appointments into open service bays without double booking and giving repair order status, with integrations covering CDK, Reynolds, Dealertrack, Tekion and Xtime and 90% DMS coverage across the industry by Numa's count. It also connects to the dealership's CRM and scheduler. SourceNuma, numa.com and /blog/ai-voice-agents-dealerships-buyers-guideread 2026-10-06 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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NeticWorkflow Orchestration Convert runs intake through booking under the operator's operational rules, and Cultivate schedules campaign sends and follow ups on its own. Both are the product's own flows, with one LLM working from a procedure library. Netic describes no branching, workflow builder or multi agent routing that the operator runs. SourceNetic, netic.ai Convert and Cultivate pages and engineering post of 20 August 2026read 2026-09-28 |
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NumaWorkflow Orchestration Voice AI runs each call from context lookup to booking and DMS write back, and when a customer hangs up Numa can send a text offering help, then follow up with a call if the text gets no answer. Separate agents draft advisor replies, rescue heat cases and surface declined work. These are the product's own flows, set up by Numa's team, and Numa describes no branching, workflow builder or coordination between agents that the dealership configures. SourceNuma, numa.com and /casestudies/team-gillman-uses-ai-agents-to-increase-revenue-reduce-headcount-and-boost-csiread 2026-10-06 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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NeticTriggers & Channel Coverage Convert handles every inbound call, text, web widget and third party lead as it arrives. Cultivate launches campaigns from real time signals such as membership status, job history and weather, and schedules sends and follow ups around the clock without staff starting them. SourceNetic, netic.ai Convert and Cultivate pagesread 2026-09-28 |
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NumaTriggers & Channel Coverage Voice AI answers inbound calls and texts and recovers missed calls, and Numa can start outbound calls for appointment reminders, declined service follow up and recall notices without staff starting them. One store sent 31,389 outbound messages in 13 weeks and rescues 78.5% of callers who would otherwise reach voicemail. SourceNuma, numa.com/blog/ai-voice-agents-dealerships-buyers-guide and /casestudies/mike-rezi-nissan-atlanta-turns-voicemail-problem-into-complete-visibilityread 2026-10-06 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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NeticKnowledge Grounding & RAG Agents act on the operator's customer data, such as membership status and past job history, and on outside signals such as weather. A procedure library is loaded into each conversation as needed. Netic describes no knowledge base the operator maintains and no retrieval over its documents. SourceNetic, netic.ai Cultivate page and engineering post of 20 August 2026read 2026-09-28 |
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NumaKnowledge Grounding & RAG Numa pulls full customer, vehicle and repair order context from the DMS into every call and text, with real time sentiment. Docs, the CRM and the help center are named as sources, but Numa describes no index or retrieval over them. The context is gathered for each conversation. SourceNuma, numa.comread 2026-10-06 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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NeticMemory & State Persistence Customer history, including membership status, past jobs and prior interactions in the Customer Hub, is the operator's business record. Netic describes no memory the agent keeps with its own scope and lifetime. SourceNetic, netic.ai Convert and Cultivate pagesread 2026-09-28 |
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NumaMemory & State Persistence The customer history Numa surfaces comes from the DMS and the Smart Inbox's conversation record, which hold the dealership's business record. Numa describes no memory the agent keeps with its own scope and lifetime. SourceNuma, numa.comread 2026-10-06 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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NeticHuman Oversight & Guardrails When a conversation is escalated, the Customer Hub hands the operator's team full context. Bookings follow the operator's operational rules, and Netic says a harness gates every irreversible action. Netic names no step where a person approves an agent action before it commits. SourceNetic, netic.ai Convert page and engineering post of 20 August 2026read 2026-09-28 |
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NumaHuman Oversight & Guardrails Voice AI recognizes when a call needs a person and hands the receiving representative the full conversation transcript and relevant customer information, Numa flags threads that need a human to follow up, and staff work the same Smart Inbox as the AI. At one store the team answered 93.8% of flagged threads. Numa names no step where an advisor approves an agent action or reply before it goes out. SourceNuma, numa.com/blog/ai-voice-agents-dealerships-buyers-guide and /casestudies/mike-rezi-nissan-atlanta-turns-voicemail-problem-into-complete-visibilityread 2026-10-06 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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NeticSecurity, Identity & Governance SOC 2 is claimed with a badge, and a Secureframe trust center holds Netic's security policies, encryption at rest and third party penetration tests, with documents on request. Its access control policy governs Netic's own systems. Netic names no SSO, roles or permissions for the operator's users. SourceNetic, netic.ai homepage and trust center; cybernetic-labs.secureframetrust.comread 2026-09-28 |
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NumaSecurity, Identity & Governance No security or trust page is published, and the only published policies are the terms and the privacy policy. Numa names no attestation, SSO, roles or permissions for the inbox or the mobile app. SourceNuma, numa.comread 2026-10-06 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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NeticObservability & Auditability Empower lets the operator drill down into each customer interaction and track exactly what happened and its revenue impact, beside zone and unit views and custom cohorts. That gives a record of outcomes for each interaction. Netic publishes no step by step trace of the agent's tool calls. SourceNetic, netic.ai Empower page and homepageread 2026-09-28 |
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NumaObservability & Auditability Every handled call produces a full transcript and a task record, and a manager dashboard reports call volume, escalation rate and AI success rate by location beside real time CSI monitoring. Each team member gets a Numa number for calls and texts, so every customer conversation is kept in one record instead of across the CRM, scheduler, chat and call tracking. SourceNuma, numa.com/blog/ai-voice-agents-dealerships-buyers-guide and /casestudies/mike-rezi-nissan-atlanta-turns-voicemail-problem-into-complete-visibilityread 2026-10-06 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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NeticDeployment & Data Residency The product is sold as a hosted service. Netic names no hosting region or region choice, and no dedicated or customer hosted option. SourceNetic, netic.ai homepage and trust center; cybernetic-labs.secureframetrust.comread 2026-09-28 |
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NumaDeployment & Data Residency Delivery is hosted, with a web inbox and a mobile app. Numa's team sets it up in two to three weeks, and most teams are proficient within 90 days. Numa names no region, choice of region, or dedicated or customer hosted option. SourceNuma, numa.comread 2026-10-06 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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NeticPrebuilt Agents, Templates & Packs Two named agent products sit beside Empower analytics and Evaluate call scoring. Convert handles intake and booking, and Cultivate runs autonomous campaigns such as membership renewals, high value job conversion and weather sensitive offers. Expand is announced as launching soon. The two agents are configured to each operator, and Netic publishes no set of packaged agents or templates. SourceNetic, netic.ai product pagesread 2026-09-28 |
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NumaPrebuilt Agents, Templates & Packs Named agents with separate jobs ship beside Voice AI. A Service Advisor Agent writes replies, surfaces the full history and chases follow ups, a Heat Case Agent rescues deals going sideways, an Opportunity Agent surfaces and books declined and unsold work, and an AI Appointment Agent engages customers and books service. Case studies name dealers such as Courtesy Auto, Willis Automotive, Norm Reeves, Team Gillman and Mike Rezi Nissan Atlanta. SourceNuma, numa.com, /casestudies and /casestudies/mike-rezi-nissan-atlanta-turns-voicemail-problem-into-complete-visibilityread 2026-10-06 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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NeticModel Flexibility & Routing The voice agent now runs on a single open source LLM of Netic's own choosing, Netic says, though it does not name the production model. The operator has no model choice. SourceNetic, netic.ai engineering post of 20 August 2026read 2026-09-28 |
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NumaModel Flexibility & Routing The models behind the agents are not published, and no model choice is offered. Numa describes the AI by what it does, such as reading full history and real time sentiment, not by what it runs on. SourceNuma, numa.com and /blog/ai-voice-agents-dealerships-buyers-guideread 2026-10-06 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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NeticAPIs, SDKs & MCP Extensibility No API, SDK, developer documentation or MCP server for calling Netic is published. Third party lead platforms are only channels the agents book from. SourceNetic, netic.ai homepage and product pagesread 2026-09-28 |
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NumaAPIs, SDKs & MCP Extensibility No API, SDK, developer documentation or MCP server for calling Numa is published. Integrations run from Numa into the dealership's DMS, CRM and scheduler. SourceNuma, numa.comread 2026-10-06 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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NeticTesting, Debugging & Optimization Evaluate scores calls handled by the operator's human CSRs against its rubric, not the AI agent's calls. Netic runs regression evals inside its own engineering process. It names no way for the operator to test or score the agent's behavior. SourceNetic, netic.ai Evaluate page and engineering post of 20 August 2026read 2026-09-28 |
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NumaTesting, Debugging & Optimization LiveCSI scores customer satisfaction across the dealership's conversations and an AI success rate is reported by location. Numa describes no test, scoring of agent changes or experiment surface. Its own figures include response time cut from 23 hours to under 10 minutes, an appointment booking rate above 80%, 70% of heat cases resolved and repair order dollars per advisor up by more than 35%. SourceNuma, numa.com and /blog/ai-voice-agents-dealerships-buyers-guideread 2026-10-06 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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NeticBrowser & Computer Use Bookings are written into the operator's CRM or FSM. Netic describes no browser, desktop or computer control. SourceNetic, netic.ai homepage and Convert pageread 2026-09-28 |
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NumaBrowser & Computer Use Dealer systems are reached through DMS, CRM and scheduler integrations. Numa describes no browser, desktop or computer control. SourceNuma, numa.comread 2026-10-06 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | N Netic |
N Numa |
|---|---|---|
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Entry price Lowest public entry point |
Contact sales | Contact sales |
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Pricing confidence How public the numbers are |
Contact only | Contact only |
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Billing Primary billing axis |
not captured | not captured |
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Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
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Free tier / trial Try before you buy |
No free tier
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No free tier
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Buying motion Self-serve vs sales call |
Sales call | Sales call |
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Pricing verified When this pricing was last checked |
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