Agentic Index
Glass Health vs Heidi (2026)
Glass Health and Heidi overlap on ambient scribing but center different jobs: Glass is clinical decision support first, freemium with a free individual tier including limited ambient scribing, Pro around 90 dollars a month, and custom enterprise and Developer API pricing, requiring medical credentials for full access, while Heidi is documentation first, a free tier with unlimited transcription and its main Clinician tier at 150 dollars per user per month billed annually after the February 2026 restructure. Clinicians whose bottleneck is diagnostic reasoning support get more from Glass; those whose bottleneck is documentation time get more from Heidi.
| At a glance | Glass Health | Heidi |
|---|---|---|
| Category | Healthcare agent | Healthcare agent |
| Entry price | Free tier; Pro around $90 per month; enterprise and Developer API custom | Free tier; Clinician $150 per user per month billed annually (main paid tier); Evidence Plus reported near $40 |
| Free / trial | Free tier with limited ambient scribing and clinical decision support | Free tier with unlimited transcription and 10 Pro Actions per month; 14 day free trial on paid plans |
| Pricing confidence | public partial | public partial |
| Feature |
H
Heidi
|
|
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Partial | Partial |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Partial | Partial |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Partial | Partial |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
No / Not documented | No / Not documented |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
No / Not documented | No / Not documented |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Partial | Partial |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | No / Not documented |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
No / Not documented | No / Not documented |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing |
H
Heidi
|
|
|---|---|---|
|
Entry price Lowest public entry point |
Free tier; Pro around $90 per month; enterprise and Developer API custom | Free tier; Clinician $150 per user per month billed annually (main paid tier); Evidence Plus reported near $40 |
|
Pricing confidence How public the numbers are |
Public — partial | Public — partial |
|
Billing Primary billing axis |
seats (per user per month) | seats (per user per month) |
|
Variable cost Workload / overage exposure |
Low variable cost | Low variable cost |
|
Free tier / trial Try before you buy |
Free tierTrial
|
Free tierTrial
|
|
Buying motion Self-serve vs sales call |
Mixed | Mixed |
Choose Glass Health if
- Decision support and differential reasoning are the value you are buying.
- Pro near 90 dollars a month with scribing included covers both needs.
- A Developer API path matters for your organization's build plans.
Choose Heidi if
- Documentation time is the problem; unlimited free transcription attacks it directly.
- Template depth across specialties fits your note style.
- Practice tiers with EHR push match your group's roadmap.