Agentic Index
Freed vs Heidi (2026)
Freed and Heidi both won clinician love with accessible ambient scribing, and their 2026 pricing tells different stories: Freed stayed simple, Starter at 39 dollars a month for forty notes, Core at 79 unlimited, Premier at 119 adding EHR push and coding, while Heidi restructured in February 2026 around a free tier with unlimited transcription and ten Pro Actions monthly, with Clinician at 150 dollars per user per month billed annually as the main paid tier and sources conflicting on some tier prices. Heidi's free unlimited transcription is remarkable for cost sensitive clinicians; Freed's paid tiers undercut Heidi's main paid plan meaningfully.
| At a glance | Freed | Heidi |
|---|---|---|
| Category | Healthcare agent | Healthcare agent |
| Entry price | $39 per month (Starter, up to 40 notes); $79 Core unlimited; $119 Premier or $104 per month billed annually | Free tier; Clinician $150 per user per month billed annually (main paid tier); Evidence Plus reported near $40 |
| Free / trial | Seven day free trial of Premier, no credit card; no permanent free tier | Free tier with unlimited transcription and 10 Pro Actions per month; 14 day free trial on paid plans |
| Pricing confidence | public exact | public partial |
| Feature |
F
Freed
|
H
Heidi
|
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Partial | Partial |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Partial | Partial |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Partial | Partial |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Partial | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | No / Not documented |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
No / Not documented | No / Not documented |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Partial | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Partial | Partial |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
No / Not documented | No / Not documented |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
No / Not documented | No / Not documented |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing |
F
Freed
|
H
Heidi
|
|---|---|---|
|
Entry price Lowest public entry point |
$39 per month (Starter, up to 40 notes); $79 Core unlimited; $119 Premier or $104 per month billed annually | Free tier; Clinician $150 per user per month billed annually (main paid tier); Evidence Plus reported near $40 |
|
Pricing confidence How public the numbers are |
Public — exact | Public — partial |
|
Billing Primary billing axis |
seats (per clinician per month), tiered | seats (per user per month) |
|
Variable cost Workload / overage exposure |
Low variable cost | Low variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
Free tierTrial
|
|
Buying motion Self-serve vs sales call |
Mixed | Mixed |
Choose Freed if
- Unlimited notes at 79 dollars a month beats the alternative paid tiers.
- Simple stable pricing you can rely on matters to your planning.
- EHR push at the Premier tier covers your integration need.
Choose Heidi if
- Free unlimited transcription covers a large share of your workflow at zero cost.
- Pro Actions and template depth fit your documentation style.
- Your team already uses Heidi and the February 2026 restructure still works for you.
Heidi restructured pricing in February 2026 and sources conflict on some tier rates. Confirm current tiers before purchase.