Freed vs Heidi (2026)

EHR push through a Chrome extension places the note in the right fields of browser based EHRs such as Aarista, Athena, DrChrono, Elation, Kipu, Optimantra, Practice Fusion, SimplePractice and Tebra on the clinician's click, and the eCW plugin is supported. Freed can also create new diagnoses directly in an Athena chart, and Front Desk cancels appointments directly in eCW, Athena and Practice Fusion. Freed names no API integration or custom tools, so the list of systems is fixed with no way to add your own.

SourceFreed, getfreed.ai/features, /release-notes/ai-scribe and /release-notes/front-deskread 2026-10-06

Heidi writes back to the chart through named EHR integrations. In Epic it offers structured writeback and clinical task automation across Hyperspace, Hyperdrive and Haiku, in Oracle Cerner it writes back to MPage components in PowerChart and FirstNet, and with athenahealth it syncs schedules and pushes to chart. Altera, AlayaCare, eClinicalWorks, Veradigm and others are also named, along with Availity eligibility checks and Google and Microsoft 365 tools. Full EHR access sits on the Practice plan.

Sourceheidihealth.com/en-us/integrationsread 2026-09-28

Pre-charting, the ambient scribe, coding, patient instructions and letters, and the Front Desk receptionist are each fixed function products. Front Desk routes calls by intent, sending topics such as referrals to the transfer number the clinic sets. Beyond those routing settings, Freed names no multi agent flow or workflow the clinic designs.

SourceFreed, getfreed.ai/features and /release-notes/front-deskread 2026-10-06

Scribe, Evidence and the Comms agents are separate products, each running its own fixed flow. Agent and Routine automation come under a monthly usage allocation, but Heidi does not say how routines are built or chained.

Sourceheidihealth.com/pricingread 2026-09-28

Front Desk is an AI receptionist that answers the clinic's inbound calls during overflow, lunch and after hours, within AI hours the clinic sets, with two way SMS and a shared clinic inbox, so an inbound patient call starts it on its own. It collects new patient information, visit reasons and refill requests, and it is in beta with small and mid sized practices. Scribe capture is started by the clinician.

SourceFreed, getfreed.ai/front-desk; frontdesk.help.getfreed.ai/enread 2026-10-06

Heidi Comms agents answer inbound patient calls and messages 24/7 and run outbound reminders and follow-ups by phone and SMS, and athenahealth schedules sync automatically.

Sourcesupport.heidihealth.com/en/articles/13396153-heidi-commsread 2026-09-28

Front Desk answers from a knowledge base built by scanning the clinic's website, which the clinic edits. It was rebuilt as Knowledge Base 2.0 to make the information the agent draws on easier to manage, and Front Desk answers hours questions only from the clinic's hours settings.

In the scribe, Clinical Evidence gives cited answers from 50+ medical sources on every plan, pre-charting summarizes the last note, open follow ups and relevant history for each visit, and clinicians can upload lab results, referral letters or past visit history to ask questions about a patient. Freed does not say how the knowledge base is retrieved.

SourceFreed, getfreed.ai/front-desk, /release-notes/front-desk, /release-notes/ai-scribe and /features; getfreed.ai/release-notes/front-deskread 2026-10-06

Heidi Evidence answers from journals and literature (Wiley, Cochrane, BMJ, NEJM), and patient context comes from the EHR list or a pasted copy per session. Evidence draws on sources Heidi curates and does not retrieve from the customer's own knowledge.

Sourceheidihealth.comread 2026-09-28

A clinician edits one note and asks Freed to learn the format, and later notes follow it, with dictation and saved phrases on Premier that Groups members can share with their team. This personalizes each clinician's style, and Freed states no lifetime for it.

SourceFreed, getfreed.ai/features and /release-notes/ai-scriberead 2026-10-06

Per clinician stores carry across sessions. They hold a word library, pinned and customized templates, and note insights that group the corrections a clinician keeps making. Heidi states no lifetime or deletion path, and auto-edit rules are settings applied as rules.

Sourceheidihealth.comread 2026-09-28

The note reaches the EHR only when the clinician pushes it with one click. Front Desk runs within AI hours and handoff hours the clinic configures, and its transfer and escalation settings send topics such as referrals to the staff number the clinic chooses, while routine requests resolve on their own and the shared inbox holds only what needs a person. Clinic wide coding policies keep every note to the clinic's rules. Freed names no review step or approval queue before the receptionist acts.

SourceFreed, getfreed.ai/features, /front-desk, /release-notes/front-desk and /release-notes/ai-scriberead 2026-10-06

Nothing goes to the patient until the clinician has read the recap and approved it, and the Comms agent transfers the call to the reception team as soon as a patient asks for a human.

Sourceheidihealth.comread 2026-09-28

PHI is encrypted at rest and in transit with TLS 1.2 to 1.3, alongside SOC 2 Type 1 and Type 2, HIPAA and HITECH with BAAs, and Front Desk is SOC 2 Type II certified as well. Recordings are kept only until the note and its quality checks are complete and then deleted, and notes can be deleted at any time or automatically after 30 days. SSO and admin dashboards on the Groups plan and team roles configured in Front Desk settings cover access.

SourceFreed, getfreed.ai/security, /pricing and /front-deskread 2026-10-06

Heidi lists SOC 2 Type II, ISO 27001, ISO 42001, HIPAA, GDPR, Cyber Essentials Plus and UK Class I medical device status, with SSO available and team features on the Practice plan. The reports themselves are requested through Heidi's trust center.

Sourceheidihealth.comread 2026-09-28

Front Desk keeps a shared clinic inbox where staff review and manage the receptionist's patient conversations, with statuses, internal notes signed by their author and a thumbs up or down rating on each conversation. Clinic usage and coding dashboards show adoption, time saved and how providers code. Freed names no audit trail or record of each action the scribe or receptionist took.

SourceFreed, getfreed.ai/release-notes/front-desk and /release-notes/ai-scribe; frontdesk.help.getfreed.ai/enread 2026-10-06

Every Comms interaction is logged with its transcript and outcome, and every call keeps a full transcript and recording for review. Scribe sessions have no comparable action record.

Sourcesupport.heidihealth.com/en/articles/13396153-heidi-commsread 2026-09-28

All data is stored in the United States on Microsoft Azure's high availability infrastructure, a fixed region the customer cannot choose, with no customer environment option.

SourceFreed, getfreed.ai/securityread 2026-10-06

Regions are mapped for AU, US, EU, CA and UK, and custom hosting is offered on Enterprise. Heidi does not say how a customer's region gets assigned.

Sourceheidihealth.com/developers/additional-resources/region-mappingread 2026-09-28

Specialty specific templates come on every plan, an instant template builder from Core turns a sample note into a template, and 14+ types of patient letters, including referrals, work notes, school notes and caregiver letters, are drafted from the visit. Clinicians use these note formats and the builder themselves, and there is no library of agents to adopt. Front Desk is a second product beside the scribe, from $149 a month per block of 250 calls. Scribe plans run from Starter at $39 a month for 40 notes through Core and Premier to custom Groups pricing.

SourceFreed, getfreed.ai/pricing, /features and /front-deskread 2026-10-06

Standard and advanced templates, template customization and team template sharing on Practice give clinicians ready note formats, and Scribe, Evidence and Comms are separate products. The templates are note formats the clinician uses and shares, not adoptable agents, and there is no agent catalog.

Sourcesupport.heidihealth.com/en/articles/8885030-heidi-s-pricing-plans-cost-and-featuresread 2026-09-28

The model is trained only on de-identified notes and runs on Azure infrastructure. Freed is partway through moving note generation to an improved model. It names no provider and no customer model choice or routing.

SourceFreed, getfreed.ai/security and /release-notes/ai-scriberead 2026-10-06

No model provider is named, and the customer has no model choice or routing.

Sourceheidihealth.com/developersread 2026-09-28

Freed's EHR connections run through the Chrome extension and the eCW plugin, not an interface other software can call. No API, SDK or developer documentation for the platform is published.

SourceFreed, getfreed.ai, /features and /release-notes/ai-scriberead 2026-10-06

The Heidi API, with public developer documentation, covers sessions with context and coding, transcription, consult and sectional notes, documents, templates, patient profiles and Ask Heidi. A Heidi Widget comes with an SDK, plus a beta Usage API. The API and Widget are closed to new integrations in Australia and New Zealand.

Sourceheidihealth.com/developersread 2026-09-28

Clinics can rate each Front Desk conversation with a thumbs up or down, and that feedback goes to Freed's team to improve how the AI handles their calls. Freed's own measurements give 98 percent recall on medical terms across 30+ specialties, tested against thousands of clinical concepts, and for Front Desk, 79% of calls handled on their own and a 60% drop in after hours calls. Freed names no way for customers to evaluate or test the AI themselves.

SourceFreed, getfreed.ai, /front-desk and /release-notes/front-deskread 2026-10-06

Customers have no evaluation or testing surface for the scribe or Comms agents. Usage and time-saved figures are Heidi's own measurements.

Sourceheidihealth.comread 2026-09-28

The Chrome extension places the note into EHR fields when the clinician clicks push, a step a person drives. It now carries AI chat and Clinical Evidence as well. Freed names no agent that navigates or operates an interface on its own.

SourceFreed, getfreed.ai/features and /release-notes/ai-scriberead 2026-10-06

There is no browser or computer control. Heidi reaches EHRs through named integrations, and Heidi Desktop is an app the clinician uses, not an agent operating other software.

Sourceheidihealth.com/en-us/integrationsread 2026-09-28