Question 1

What is Glean?

Accepted Answer

Glean is an enterprise Work AI platform that connects a company's people to its collective knowledge and lets them act on it. Founded in 2019 by Arvind Jain, a former Google distinguished engineer and Rubrik co founder, along with T.R. Vishwanath, Tony Gentilcore, and Piyush Prahladka, the company grew from an enterprise search tool into a full agentic platform. By 2026 it had passed three hundred million dollars in annual recurring revenue and raised a Series F at a seven point two billion dollar valuation, with customers including Databricks, Canva, TIME, and Booking.com.

At the heart of Glean is its Enterprise Graph, a proprietary knowledge graph that maps how data, people, permissions, and processes fit together across more than one hundred connected applications such as Slack, Google Workspace, Microsoft 365, Salesforce, Jira, and Workday. Every answer is grounded in this context and referenceable back to source documents, and crucially it is permissions aware: Glean enforces each user's existing access rights at the source, so search and agents only ever surface information that person is already allowed to see.

On top of that foundation sit Glean Assistant and Glean Agents. The Assistant offers fast and extended thinking, deep research, and scheduled proactive help, while the Agents platform provides a horizontal foundation for building and governing agents, with more than thirty prebuilt agents, per step model selection across a hub spanning Amazon Bedrock, Google Vertex AI, and Azure OpenAI, a hosted Model Context Protocol server, and an agents application programming interface. Glean already powers over one hundred million agent actions a year across enterprise workflows.

Security has been foundational since day one, reflecting the founders' background in data security. Glean holds SOC 2 Type II, ISO 27001, ISO 42001, and HIPAA, encrypts data with AES 256, and layers on Glean Protect, whose agent alignment models pre scan every write action to keep agents in scope. For regulated buyers it offers single tenant, customer managed, and on premises deployments, including air gapped environments built in partnership with Dell Technologies.

Question 2

What are the best alternatives to Glean?

Accepted Answer

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Glean among enterprise operations agents are Workato, Boomi, Celonis, Coworker. Each is graded on the same public evidence, and no vendor pays for placement.

Question 3

Does Glean support MCP and tool calling?

Accepted Answer

Full under the Agentic Index verification standard. Glean publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: Glean exposes a hosted Model Context Protocol server, an agents application programming interface, and support for open agent frameworks, letting any framework plug into its context layer, full extensibility, so full. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Question 4

Does Glean have SOC 2, SSO and role based access control?

Accepted Answer

Full under the Agentic Index verification standard. Glean publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: Glean holds SOC 2 Type II, ISO 27001, ISO 42001, and HIPAA certifications, encrypts data with AES 256, enforces existing permissions at the source, and integrates single sign on and identity, a comprehensive certified security posture, so f. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Question 5

Can Glean be self hosted or run in a private VPC?

Accepted Answer

Full under the Agentic Index verification standard. Glean publishes public evidence of self hosted or private VPC deployment, along with data residency options for controlling where agent data is processed and stored. Evidence basis: Glean offers single tenant, customer managed, and on premises deployments, including air gapped environments built in partnership with Dell Technologies, genuine self managed and residency options, so full. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Integrations & Tool CallingGlean links to more than one hundred SaaS applications and enterprise data repositories, from Slack and Salesforce to Workday and Jira, mapping them through its knowledge graph, comprehensive enterprise integration, so full.	Full
Workflow OrchestrationGlean Agents execute multi step agentic workflows across systems, for example drafting a technical response, cross referencing it against product specs, and staging it for review inside a customer relationship management tool, so full.	Full
Knowledge Grounding & RAGGlean grounds every answer in its Enterprise Graph and returns responses that are permissions aware and fully referenceable back to source documents through hybrid search and retrieval augmented generation, comprehensive citation grounded retrieval, so full.	Full
Human Oversight & GuardrailsGlean Protect enforces runtime guardrails whose agent alignment models pre scan every write action before it runs and flag misaligned attempts, alongside restricted topics and granular role based access, a genuine runtime enforcement engine, so full.	Full
Security, Identity & GovernanceGlean holds SOC 2 Type II, ISO 27001, ISO 42001, and HIPAA certifications, encrypts data with AES 256, enforces existing permissions at the source, and integrates single sign on and identity, a comprehensive certified security posture, so full.	Full
Observability & AuditabilityGlean takes agent actions under governed permissions with a full audit trail and exports to security information and event management and orchestration tools, comprehensive action level auditability, so full.	Full
Memory & State PersistenceGlean supports scheduled proactive agents and agent version control that persist state across runs, meaningful persistence though short of a dedicated cross session user memory product, so partial.	Partial
Deployment & Data ResidencyGlean offers single tenant, customer managed, and on premises deployments, including air gapped environments built in partnership with Dell Technologies, genuine self managed and residency options, so full.	Full
Prebuilt Agents, Templates & PacksGlean Agents delivers more than thirty prebuilt agents plus Glean Apps for building custom agents and assistants on one platform, a rich library and builder rather than a single template pack, so full.	Full
Triggers & Channel CoverageGlean acts as a proactive AI coworker inside Slack and the flow of work, adds scheduled agents, and exposes over one hundred native actions across business systems, broad proactive and multichannel coverage, so full.	Full
Model Flexibility & RoutingGlean routes across a model hub spanning Amazon Bedrock, Google Vertex AI, and Azure OpenAI with per step model selection, letting customers use their preferred large language model, genuine multi provider routing, so full.	Full
APIs, SDKs & MCP ExtensibilityGlean exposes a hosted Model Context Protocol server, an agents application programming interface, and support for open agent frameworks, letting any framework plug into its context layer, full extensibility, so full.	Full
Testing, Debugging & OptimizationGlean offers agent observability and evaluations in beta alongside an Agent Development Lifecycle framework and agent version control, real testing tooling that is still maturing, so partial.	Partial
Browser & Computer UseFor Glean, general browser or computer use as a first class capability could not be verified, since its actions run through connectors and native integrations.	Unable to verify

Glean

Vendor details

Canonical URL

Category

Company status

Use cases & customers

In practice

Agentic Index coverage score

Pricing

Related vendors

Alternatives to Glean

Head to head

Contact us