Agentic Index
Box vs Glean (2026)
Both put agents over enterprise content and they start from opposite assets. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Box owns the content: its agent reasons over unstructured files to search, analyze and generate across multi step tasks, paired with an AI Studio agent builder, grounded in authorized content with enterprise security, model choice and an MCP server, documenting 11.5 of 14. Glean owns the index, unifying search, assistant and agents over a permissions aware knowledge graph across more than a hundred systems, at 12. If most of what matters already lives in Box, the agent is included in a platform you pay for; if it is scattered, Glean is the one that finds it.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Box and Glean are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 969 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Box if
- Your content already lives in Box and permissions are already correct there.
- An MCP server and model choice fit how you want to connect this to other agents.
- You want to extend a platform you already pay for rather than buy another one.
Choose Glean if
- Your knowledge is scattered across many systems and no single one is the source of truth.
- Documented coverage is slightly broader and the knowledge graph spans people and processes too.
- Search quality across everything is the problem, not reasoning over one repository.
| At a glance | Box | Glean |
|---|---|---|
| Category | Enterprise operations agent | Enterprise operations agent |
| Entry price | Box has public per user Business plans, but the Box Agent requires Enterprise Plus or Enterprise Advanced, which are quoted | Contact for pricing |
| Free / trial | Free trial available; the Box Agent requires an Enterprise Plus or Enterprise Advanced plan | — |
| Pricing confidence | public partial | contact only |
| Feature | B Box |
G Glean |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Partial | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Full / Explicit | Full / Explicit |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Unknown / Unspecified | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Full / Explicit | Full / Explicit |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Full / Explicit |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Full / Explicit |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
Full / Explicit | Full / Explicit |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Partial | Full / Explicit |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
Full / Explicit | Full / Explicit |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
Full / Explicit | Full / Explicit |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
Full / Explicit | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | No / Not documented |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | B Box |
G Glean |
|---|---|---|
|
Entry price Lowest public entry point |
Box has public per user Business plans, but the Box Agent requires Enterprise Plus or Enterprise Advanced, which are quoted | Contact for pricing |
|
Pricing confidence How public the numbers are |
Public, partial | Contact only |
|
Billing Primary billing axis |
per user enterprise plans, with AI capabilities gated to Enterprise Plus and Enterprise Advanced | — |
|
Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tierTrial
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Sales call | — |
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