Agentic Index
Serval vs Siit (2026)
Both are AI service desks and they are sized for different companies.
Serval deploys a workforce of agents resolving help desk requests, provisioning access and running operational workflows on seat based enterprise pricing, documenting 11 of 14. Siit triages, resolves and automates employee requests across Slack, Teams and email with deep HRIS, MDM and IAM integrations, with a fourteen day free trial and seat or employee based plans, at 8.5. Siit is the one you can trial this afternoon; Serval is the one with the deeper agent workforce underneath.
Choose Serval if
- Documented coverage is materially broader and access provisioning is a real workflow for you.
- You want agents running operational work, not only resolving tickets.
- Enterprise scale means a trial matters less than depth.
Choose Siit if
- A fourteen day free trial lets you prove this without a procurement conversation.
- Slack and Teams are where your employees actually ask, and that is the primary surface.
- Deep HRIS, MDM and IAM integration is the specific plumbing you need.
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