Nexthink

Nexthink is the market leader in digital employee experience management, a Swiss software company founded in 2004 out of artificial intelligence research at EPFL by Pedro Bados, Patrick Hertzog, and Vincent Bieri. It is dual headquartered in Prilly, near Lausanne, and Boston, with offices across Europe, the Middle East, and Asia. The company is independent and well capitalized, having raised a one hundred eighty million dollar Series D in 2021 at a valuation above one billion dollars led by Permira, on top of earlier rounds from Index Ventures and Highland Europe, and it passed one hundred million dollars in annual recurring revenue back in 2020. More than eleven hundred organizations use Nexthink to improve the technology experience of over fifteen million employees, and it has been named a leader by Forrester for end user experience management.

The Infinity platform provides a unified data and automation layer with complete observability across devices, networks, applications, and employee experiences, collected in real time by lightweight endpoint agents. On top of that data Nexthink layers agentic AI. Spark is a personal IT agent for every employee that operates as the first line of support, autonomously handling common level one issues using only IT approved actions, resolving them through service chats, and escalating to a human with full context when needed. Workspace gives IT teams a central agentic cockpit to decide, design, and automate, while AI Drive measures generative AI adoption and surfaces shadow usage. A low code orchestration engine called Flow runs event driven workflows that detect, communicate, integrate, and act at scale, drawing on a large library of prebuilt alerts and remediations.

Governance is a first class concern. Spark runs only within IT defined guardrails, every interaction and action is logged, and IT retains complete visibility and control, which matters to the financial services, government, and healthcare customers Nexthink serves. The platform is entirely cloud based, integrates with ITSM and system management tools through native connectors and a query language, and keeps results within the customer's environment rather than sending data to third parties. For a large enterprise that wants to move IT from reactive ticket handling to proactive, agent driven resolution grounded in deep endpoint telemetry, Nexthink is a strong fit. A team wanting open model choice, self hosted deployment, or a lightweight point tool will find it a broad, enterprise scaled platform rather than a narrow utility.