Agentic Index
Broccoli vs Sameday (2026)
Broccoli and Sameday both build phone agents for home service contractors, where a missed call is a lost job. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Sameday publishes two plans: Launch at 449 dollars a month for 500 minutes across three locations, and Scale at 789 dollars for 1,000 minutes with unlimited locations. Broccoli publishes no pricing and sells through a demo to contractors and multi location operators. Both book jobs into ServiceTitan. On the grid Sameday documents more, including a knowledge base, memory of callers, a record of each call and testing, where Broccoli is None or Partial; Broccoli is Partial on model choice where Sameday documents none. Choose Sameday for a published price and a fuller record; get a Broccoli quote if its named agent roles, an AI CSR and an AI Receptionist, fit how your office runs.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Broccoli and Sameday are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 955 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Broccoli if
- You run several locations and want a vendor that sells to multi location operators.
- Named agent roles, an AI CSR and an AI Receptionist, match how your office is staffed.
- A quoted, scoped deployment fits how you buy.
Choose Sameday if
- A published monthly price for a set number of minutes lets you decide without a demo.
- Each call's record should show what the agent did, so your team can review it.
- Testing an agent before it takes live calls is part of your process.
| Feature | B Broccoli |
S Sameday |
|---|---|---|
| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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BroccoliIntegrations & Tool Calling The AI CSR books jobs directly into ServiceTitan, and the agents work in ServiceTitan and Housecall Pro, so the agent writes to the contractor's field service system during a call. Leads arrive from Google Local Services Ads, Yelp, Angi, Thumbtack and Meta. Broccoli does not say how the ServiceTitan and Housecall Pro connections are made and authorized. SourceBroccoli, broccoli.com homepageread 2026-09-28 |
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SamedayIntegrations & Tool Calling The agents act inside field service systems. They schedule appointments into ServiceTitan, automate bookings, reminders and follow ups in Jobber, create subscriptions, find appointments and dispatch technicians in FieldRoutes, and update Service Fusion. AI CSRs book straight into field service software and send customers text updates. Sameday also works with Housecall Pro, JobNimbus and AccuLynx and with lead sources such as Google Local Services, Thumbtack and Angi. SourceSameday, sameday.ai (/integrations, /features/ai-csrs, home)read 2026-09-28 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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BroccoliWorkflow Orchestration Each deployment follows the business's process. For one customer, Any Hour Services, Broccoli configured job types, dispatch fees, scheduling windows and priority rules per location. Emergency calls are routed to the right technician or on call process. Broccoli sets up the workflow, and it names no builder, branching or multi step workflow surface the customer operates. SourceBroccoli, broccoli.com customer story (Any Hour Services) and HVAC pageread 2026-09-28 |
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SamedayWorkflow Orchestration The customer picks a campaign play and an audience, and each campaign stops when someone books or opts out. Handoffs follow rules set on intent, keywords, job value or time of day. Sameday has no flow builder by design and promises 'no setup wizards, no flowcharts', so the control flow lives inside its packaged plays and the customer does not build one. SourceSameday, sameday.ai (home, /features/campaigns, /features/ai-csrs)read 2026-09-28 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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BroccoliTriggers & Channel Coverage The agents answer inbound calls around the clock on their own. New leads from Google Local Services Ads, Yelp and Angi get an instant response, and outbound agents follow up on tune ups, memberships and open estimates. Texting is offered beside calls. SourceBroccoli, broccoli.com homepage and HVAC pageread 2026-09-28 |
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SamedayTriggers & Channel Coverage AI CSRs answer every inbound call around the clock. Campaigns run continuously, as with missed call recovery, or on a schedule from the business's own customer data. The speed to lead and web lead capture playbooks reach new leads and form submissions within minutes, over calls and texts. SourceSameday, sameday.ai (/features/ai-csrs, /features/campaigns, /playbooks)read 2026-09-28 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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BroccoliKnowledge Grounding & RAG The agent is configured to the business's services, rules and process. Broccoli names no knowledge base, document upload or retrieval over the business's content. SourceBroccoli, broccoli.com homepage and help.broccoli.comread 2026-09-28 |
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SamedayKnowledge Grounding & RAG The AI CSRs are set up with the business's greeting, service areas, pricing rules and escalation policies, and playbooks are built from the calls of nearly 2,000 service businesses. There is no knowledge base, document store, index or retrieval over the customer's own knowledge. SourceSameday, sameday.ai (/features/ai-csrs, /playbooks)read 2026-09-28 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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BroccoliMemory & State Persistence Customer and job records live in the contractor's ServiceTitan or Housecall Pro account. Broccoli names no memory the agent keeps across calls. SourceBroccoli, broccoli.com homepageread 2026-09-28 |
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SamedayMemory & State Persistence The agent keeps state within a call, and customer history lives in the field service system. Agents book into and update the customer's ServiceTitan, Jobber or FieldRoutes records and hand off with conversation context, so the history sits in that application's own data. The agent keeps no separate store across calls. SourceSameday, sameday.ai (/integrations, /features/ai-csrs)read 2026-09-28 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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BroccoliHuman Oversight & Guardrails The Receptionist transfers calls to staff. Emergency calls are handed to the on call technician after the agent collects symptoms, urgency and contact details. Priority rules for each location limit what the agent books. Broccoli names no step where a person approves an agent action before it commits. SourceBroccoli, broccoli.com homepage and HVAC pageread 2026-09-28 |
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SamedayHuman Oversight & Guardrails Calls transfer to people with context on configurable rules for intent, keywords, job value and time of day, and staff can hand live calls to the AI and take them back. The complaint rescue play escalates unhappy customers to owners, and campaigns respect quiet hours and opt outs. No agent action waits for sign off. SourceSameday, sameday.ai (/features/ai-csrs, /playbooks, /features/campaigns)read 2026-09-28 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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BroccoliSecurity, Identity & Governance Broccoli runs a hosted trust center at trust.broccoli.com. It names no roles, SSO or other access controls. SourceBroccoli, trust.broccoli.com and broccoli.comread 2026-09-28 |
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SamedaySecurity, Identity & Governance Enterprise adds role based access, audit trails and single sign on. Data is encrypted in transit and at rest, workspaces are isolated, and recording consent controls are built in. Sameday names no SOC 2, ISO or HIPAA attestation, and it offers security documentation on request for enterprise reviews. SourceSameday, sameday.ai (/enterprise, /security)read 2026-09-28 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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BroccoliObservability & Auditability AI QA reviews and scores every call, with transcripts and summaries, and surfaces coaching points and lost revenue. Broccoli names no per call view of the actions the agent took, such as the booking written to ServiceTitan. SourceBroccoli, broccoli.com homepageread 2026-09-28 |
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SamedayObservability & Auditability Each call record holds a live transcript, an AI summary and performance notes, and tags the call's outcome as scheduled, rescheduled or transferred, which shows the action the agent took. Enterprise adds searchable call logs, recordings and audit trails, and Coach scores every call. Records do not show tool level detail. SourceSameday, sameday.ai (/features/ai-csrs, /enterprise, /features/coach)read 2026-09-28 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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BroccoliDeployment & Data Residency The service is hosted, with a web app at app.broccoli.com. Broccoli names no region choice, private deployment or option to run in the customer's own environment, and no hosting location is published. SourceBroccoli, broccoli.com homepage and privacy policyread 2026-09-28 |
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SamedayDeployment & Data Residency The service is hosted only. It offers encryption, isolated workspaces, DPAs and export or deletion on request, but no private cloud, self hosted option or region choice. Businesses forward calls to the agent from their existing phone system. SourceSameday, sameday.ai (/enterprise, /security, /integrations)read 2026-09-28 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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BroccoliPrebuilt Agents, Templates & Packs Five named agents do separate jobs. An AI CSR books jobs, an AI Receptionist greets, transfers and blocks spam, a Sales Agent sells tune ups and inspections, a Happy Calls Specialist handles post job follow up, and an Open Estimate Specialist works open estimates. Industry versions cover HVAC, plumbing, electrical and five other trades. SourceBroccoli, broccoli.com homepage and industries pagesread 2026-09-28 |
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SamedayPrebuilt Agents, Templates & Packs Seventeen named playbooks each describe 'a job your AI workforce already knows how to run'. Answering covers after hours, overflow, bilingual and emergency triage. Booking covers speed to lead, web lead capture, cancellation backfill, maintenance reminders and confirmations. Revenue covers membership sales, seasonal campaigns and estimate follow up, and reputation covers review booster, happy calls, complaint rescue, payment collection and reactivation. Each playbook does its own job. SourceSameday, sameday.ai/playbooksread 2026-09-28 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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BroccoliModel Flexibility & Routing Some customers run on OpenAI's GPT-Live-1 voice model through an early adopter program arranged with their customer success manager. Customers can pick from more than 75 standard voices, but Broccoli does not name the providers behind those voices or the language model. SourceBroccoli, broccoli.com Expressive Voices post (18 Sep 2026) and AI Voices pageread 2026-09-28 |
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SamedayModel Flexibility & Routing The Scale plan adds voice cloning and Enterprise adds multilingual voices, both choices of voice within Sameday's own product. Sameday names no language model or voice provider, customers cannot choose one, and there is no bring your own key option. SourceSameday, sameday.ai (/pricing, /features/ai-csrs)read 2026-09-28 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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BroccoliAPIs, SDKs & MCP Extensibility There is no published API, SDK, webhook or MCP server. SourceBroccoli, broccoli.com sitemap and help.broccoli.comread 2026-09-28 |
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SamedayAPIs, SDKs & MCP Extensibility The Enterprise plan includes API access and custom integrations. There is no public API reference, SDK or MCP server. SourceSameday, sameday.ai (/pricing, sitemap)read 2026-09-28 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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BroccoliTesting, Debugging & Optimization AI QA scores every call. Any Hour Services uses it to coach staff on how often people verify details and ask for emails. The scoring supports CSR coaching, not testing changes to the voice agent. Broccoli names no test calls, scored test cases or release checks for the agent. SourceBroccoli, broccoli.com homepage and customer story (Any Hour Services)read 2026-09-28 |
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SamedayTesting, Debugging & Optimization Coach scores every call, whether the AI or a person handled it, against criteria the business sets, such as the greeting, information gathered, offers made and booking confirmed. It classifies each outcome, so teams can tune the live agent and 'find out a script change worked in days'. Campaigns report contacted, reached, booked and revenue for each play. SourceSameday, sameday.ai (/features/coach, /features/campaigns)read 2026-09-28 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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BroccoliBrowser & Computer Use The agents work by phone and text and book into field service software. Broccoli names no browser, desktop or computer control. SourceBroccoli, broccoli.com homepageread 2026-09-28 |
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SamedayBrowser & Computer Use The agents work over calls and texts and act in field service software through integrations, with no browser, desktop or computer control. The softphone extension is a phone for the business's staff that runs in the browser. SourceSameday, sameday.ai (/integrations, sitemap)read 2026-09-28 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | B Broccoli |
S Sameday |
|---|---|---|
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Entry price Lowest public entry point |
Not public; demo led, quoted to contractors and multi-location operators | From $449/mo (Launch, 500 minutes) |
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Pricing confidence How public the numbers are |
Contact only | Public, exact |
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Billing Primary billing axis |
Not published | monthly plans with included minutes |
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Variable cost Workload / overage exposure |
Medium variable cost | Low variable cost |
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Free tier / trial Try before you buy |
No free tier
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No free tier
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Buying motion Self-serve vs sales call |
Sales call | Sales call |
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