Agentic Index
Assort Health vs Hyro (2026)
Assort Health last verified ·Hyro last verified
Assort Health and Hyro both run AI agents for patient access across calls and chat, booking into the EHR, and neither has a public price. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Assort builds agents by specialty. Concierge answers every call, chat and scheduling request, Activate reaches out when EHR events happen, and Patient Journey Memory carries context across interactions, with more than 20 EHR integrations. Hyro grounds its agents in a knowledge graph built from the organization's own sources, books and refills through Epic and other EHRs, and makes every response traceable to its sources. Assort runs test calls against the organization's own data before launch, and Hyro can trace any reply back to the pathway and sources that produced it. Choose Assort for specialty practices and proactive outreach. Choose Hyro for a health system that wants every answer traced to its own sources.
On the Agentic Index healthcare agent ranking, neither Assort Health nor Hyro clears the bar, which asks for all five chart loop capabilities documented in full. Assort Health documents two of the five in full; Hyro does not document security and identity governance in full, nor human oversight and guardrails. 4 of the 69 vendors in the lane clear it. See the healthcare agent ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Assort Health and Hyro are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 1,084 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Assort Health if
- Your practices are specialty groups and want agents built for their specialty.
- Agents should reach out on their own when something happens in the EHR.
- Context should carry across a patient's calls, chats and visits.
Choose Hyro if
- Every answer should be traceable to the organization's own sources.
- Agents should draw on a knowledge graph built from your own content.
- Prescription refills belong in the same agent as scheduling.
| Feature | A Assort Health |
H Hyro |
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| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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Assort HealthIntegrations & Tool Calling The platform integrates bidirectionally with 20+ EHR and PM systems, including Epic, athenahealth, Oracle Health, Allscripts, NextGen, ModMed, Veradigm and eClinicalWorks, plus Genesys, Five9, Cisco and NiCE contact centers. Concierge reads live availability and writes confirmed appointments and tasks back into the record. Concierge also captures insurance coverage, demographics and patient history on the call, and Activate writes rebooked appointments into the EHR with notes for each. SourceAssort Health, assorthealth.com/health-systems, /concierge and /activateread 2026-10-05 |
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HyroIntegrations & Tool Calling In Epic, agents book, reschedule and cancel inside Cadence, run order based scheduling and complete referrals, pull a patient's active prescriptions live from Willow, and send refill and renewal requests to the prescriber's In Basket. Outbound campaigns run against Epic Cheers segments, and Hyro is listed on Epic's AI Agent Showroom. Hyro also connects to Oracle Health, athenahealth (including athenaCommunicator), eClinicalWorks, MEDITECH and NextGen, to Salesforce and ServiceNow, to Genesys, Five9, Cisco, NICE, Avaya, RingCentral, Amazon Connect and Twilio, and to Microsoft Teams, Kyruus Health, symplr and Gozio Health. Sourcehyro.ai/integrationsread 2026-10-21 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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Assort HealthWorkflow Orchestration Separate agents share one patient journey. Concierge handles inbound calls, chat and scheduling, Activate runs outbound outreach on EHR events and writes outcomes back, and Orchestrate runs automated workflows, with specialty scheduling logic and provider rules the practice sets applied on each case. Orchestrate covers every touchpoint from intake to referrals to follow up with no manual handoffs, and a cancellation sets off two workflows in parallel. SourceAssort Health, assorthealth.com/platform and /activateread 2026-10-05 |
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HyroWorkflow Orchestration Each Agent OnCue owns one workflow made of several healthcare tasks. ACE, the engine behind every agent, holds context across a multi step request and hands a caller to staff with the conversation attached. Hyro names no workflow builder, branching the customer configures or handoff from one agent to another. Sourcehyro.ai/platform/agentic-communication-engineread 2026-10-21 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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Assort HealthTriggers & Channel Coverage Concierge answers every inbound call, chat and scheduling request 24/7, and Activate starts outreach on EHR events such as a last-minute cancellation detected in real time. Activate also reaches out from pending items in the EHR, open referrals, care gaps and outstanding balances, by phone, text and email. SourceAssort Health, assorthealth.com/activate and /conciergeread 2026-10-05 |
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HyroTriggers & Channel Coverage Inbound agents answer patient calls and chats around the clock, and no staff member has to start them. Outbound campaigns run on timing and status, such as an upcoming appointment, a prescription about to run out, a bill coming due or an open referral, across voice and digital channels. Sourcehyro.ai/platform/outbound-agents-oncueread 2026-10-21 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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Assort HealthKnowledge Grounding & RAG Synapse ingests the practice's own EHR history, SOPs, decision trees and call recordings into the protocols the agents follow, beside a vendor base of 62K+ care protocols and 1.6M+ decision pathways. It combines that material with Assort's own dataset to build workflows specific to the practice from day one, in place of manual configuration. SourceAssort Health, assorthealth.com/platformread 2026-10-05 |
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HyroKnowledge Grounding & RAG ACE answers through retrieval over a knowledge graph of the sources the customer approves, covering providers, specialties, locations, services, scheduling logic and an internal knowledge base, with a healthcare policy layer on top. Teams update that content in Knowledge Studio without a development cycle. Agents answer only from approved sources, never from open ended generation. Sourcehyro.ai/platform/agentic-communication-engineread 2026-10-21 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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Assort HealthMemory & State Persistence Patient Journey Memory carries each patient's language preference, visit history, tone, open tasks and sentiment across channels and interactions, kept for each patient separately. Every interaction builds on the last, across channels, across time and across each step of care. Assort does not say how long the memory lasts, how it is retained or how it is deleted. SourceAssort Health, assorthealth.com/platformread 2026-10-05 |
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HyroMemory & State Persistence ACE keeps context through every turn of a conversation and across a multi step request, and a handoff to staff carries the conversation with it. A memory system is named among ACE's parts, but Hyro does not say what it keeps about a patient or for how long. Sourcehyro.ai/platform/agentic-communication-engineread 2026-10-21 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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Assort HealthHuman Oversight & Guardrails Warm handoffs route conversations to staff, provider rules bound what the agents book, and staff sign off on test call results before launch. Agents book appointments and submit tasks without staff intervention, and no review or approval step comes before an action goes through. Some requests become a task in the EHR for the provider to review and act on, and 79% of referrals are scheduled without staff help. SourceAssort Health, assorthealth.com/concierge, /health-systems and the implementation timeline postread 2026-10-05 |
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HyroHuman Oversight & Guardrails Anything beyond the protocols a team sets goes to a person, and human in the loop and transfer are named escalation paths. Teams set response overrides and clinical protocols, and refill and renewal requests go to the prescriber's inbox in the EHR rather than being decided by the agent. Hyro names no step of its own where a person approves an agent action before it commits. Sourcehyro.ai/platform/healthcare-ai-guardrailsread 2026-10-21 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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Assort HealthSecurity, Identity & Governance Assort claims SOC 2 Type II certification and HIPAA handling of PHI. Customers request the SOC 2 report through Assort's trust center, hosted on Vanta. An independent audit verified both the design and the effectiveness of Assort's security controls. Customers get no SSO, roles or other access model. SourceAssort Health, assorthealth.com/health-systemsread 2026-10-05 |
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HyroSecurity, Identity & Governance Hyro holds SOC 2 Type II and states HIPAA, CCPA and GDPR compliance and WCAG 2.1 AA accessibility. Personal data is redacted, and patient data is processed under BAAs with zero retention terms. Identity rules decide who can act for a patient, such as a guardian or caregiver. Hyro names no SSO, roles or permission model for the customer's own staff. Sourcehyro.ai/platform/healthcare-ai-guardrailsread 2026-10-21 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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Assort HealthObservability & Auditability Practices can review call transcripts and flag disagreements, and analytics on patient interactions track scheduling accuracy and protocol adherence. Every action syncs back to the EHR in real time with notes on each appointment, and Empower gives staff performance insight. There is no record per call of the actions or EHR writes the agent made. SourceAssort Health, assorthealth.com implementation timeline post, /concierge, /activate and /platformread 2026-10-05 |
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HyroObservability & Auditability Guardrails record conversation logs, the sources cited in each answer and performance metrics to the Care Intelligence dashboard, and the actions agents take are logged too. Staff can drill from a trend down to a single conversation and the logic behind each response. Care Intelligence also reports trending topics and the missing terms that point to knowledge gaps. Sourcehyro.ai/platform/healthcare-ai-guardrailsread 2026-10-21 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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Assort HealthDeployment & Data Residency Assort names no hosting region. Customers cannot choose a region, and there is no option to run in a customer environment or on premises. Implementation takes weeks once Assort has EHR access and a test environment, and the full rollout runs 30 to 45 days from discovery to launch. SourceAssort Health, assorthealth.com/health-systems and the implementation timeline postread 2026-10-05 |
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HyroDeployment & Data Residency Every data processing subcontractor is in the United States, including Azure, Snowflake, MongoDB, Twilio and Datadog, and support comes from Hyro's affiliate in Israel. Data processing stays in that single region. Hyro names no region choice, customer environment or on premises option. Sourcehyro.ai/hyro-subcontractorsread 2026-10-21 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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Assort HealthPrebuilt Agents, Templates & Packs Concierge handles inbound access and Activate handles outbound outreach, and both ship out of the box with protocols for 17 named specialties and a base of 62K+ care protocols. Activate comes with campaigns for referrals, rescheduling, preventive care, patient reactivation, waitlists and outstanding balances, and Empower adds AI tools that give staff live context, guidance and performance insight. SourceAssort Health, assorthealth.com/platform and /activateread 2026-10-05 |
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HyroPrebuilt Agents, Templates & Packs More than 20 Agents OnCue each own one job, among them Routing, Answers, Providers, Appointments, Registration, Scheduling, Prescriptions, Referrals, Billing, Coverage, Passwords and Tickets, and they deploy into the systems the customer already runs. Outbound OnCue adds ready campaigns for reminders, overdue care, open referrals and billing. Sourcehyro.ai/platform/inbound-agents-oncueread 2026-10-21 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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Assort HealthModel Flexibility & Routing The agents run on Assort's own AI, trained on 250M+ patient interactions across 23+ specialties. Assort names no model provider, and customers cannot choose a model. A self reinforcing model learns from the agents' work to improve their performance over time. SourceAssort Health, assorthealth.com/platform and /conciergeread 2026-10-05 |
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HyroModel Flexibility & Routing ACE runs a small language model of Hyro's own, trained on patient access language, to read intent first, then draws on large language models for understanding and phrasing. Hyro picks the models, with Azure AI services and Anthropic's Claude web search among its subprocessors, and the customer does not choose them. Sourcehyro.ai/platform/agentic-communication-engineread 2026-10-21 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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Assort HealthAPIs, SDKs & MCP Extensibility The Assort platform has no API, SDK or MCP server. Customers connect through the built in EHR, practice management and contact center integrations instead. SourceAssort Health, assorthealth.com/platform and /health-systemsread 2026-10-05 |
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HyroAPIs, SDKs & MCP Extensibility Hyro connects to telephony over SIP, vXML and PSTN and syncs both ways with EHR, CRM and contact center systems. Hyro names no API, SDK or MCP server for building on it. Sourcehyro.ai/integrationsread 2026-10-21 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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Assort HealthTesting, Debugging & Optimization Before launch, the agent runs test calls against the organization's own data to validate accuracy and warm handoff logic, and staff sign off on the results. After launch, live calls run under monitoring with tuning as staff flag new scenarios. Automated QA detects and resolves issues as they appear, and each implementation phase has a checkpoint approval before the next one starts. SourceAssort Health, assorthealth.com implementation timeline post and /platformread 2026-10-05 |
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HyroTesting, Debugging & Optimization Every interaction is scored and flagged for quality concerns, including adherence to the team's protocols, hallucinations, harm and patient sentiment, and responses are checked for clinical bias. Teams see where conversations went off track and can update the knowledge behind them in Knowledge Studio. Sourcehyro.ai/platform/healthcare-ai-guardrailsread 2026-10-21 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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Assort HealthBrowser & Computer Use The agents act through voice, chat, text, email and EHR integrations, along with a website chatbot and online scheduling. They do not control a browser, desktop or computer. SourceAssort Health, assorthealth.com/concierge and /activateread 2026-10-05 |
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HyroBrowser & Computer Use Agents act through EHR, contact center and CRM integrations. Hyro names no browser, desktop or computer control. Sourcehyro.ai/platformread 2026-10-21 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | A Assort Health |
H Hyro |
|---|---|---|
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Entry price Lowest public entry point |
Contact sales; no pricing published | Contact sales |
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Pricing confidence How public the numbers are |
Contact only | Contact only |
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Billing Primary billing axis |
Not published. | — |
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Variable cost Workload / overage exposure |
High variable cost | Medium variable cost |
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Free tier / trial Try before you buy |
No free tier
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No free tier
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Buying motion Self-serve vs sales call |
Sales call | Sales call |
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Pricing verified When this pricing was last checked |
Product updates
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