Fireflies.ai
Also known as: Fireflies, fireflies.ai, AskFred, Fred, Talk to Fireflies, Fireflies Voice Agents, AI Skills, Sales Assist
The most CRM native meeting platform: writes structured fields into pipeline tools, runs workflows triggered by meeting events, and ships SOC 2 Type II on every tier including Free, with private storage on your own cloud.
Fireflies is the most CRM native of the meeting intelligence platforms, and that is what moves it past transcription into agent territory. It writes structured fields into pipeline tools directly from the call, runs a Rules Engine of automated workflows triggered by meeting events, and centralises action items in a Task Feed with ownership and due dates.
The agent surface is now explicit. Voice Agents are metered per minute, AI Skills and Sales Assist run on the same credit pool, and CRM autofill populates client records without manual entry. AskFred lets a user query their whole meeting history in natural language. Talk to Fireflies, built on a partnership with Perplexity, triggers a live web search inside a meeting by saying Hey Fireflies or typing a slash command in Zoom, Google Meet or Teams, across more than sixty languages and available even on the free plan.
Security is unusually strong for the category and unusually well distributed across tiers. SOC 2 Type II and GDPR compliance are included on every plan including Free, which almost nothing else in this index offers. HIPAA with a business associate agreement and FERPA with a signed data sharing agreement sit on Enterprise, alongside SSO and SCIM, audit logs through the API, custom data retention, a super admin role, and private storage that keeps recordings on the customer own AWS or GCP infrastructure.
The commercial wrinkle is the AI credit pool. Core transcription and summaries consume none, but the agentic layer draws on a small starter allowance that is pooled across the team rather than allocated per seat.
Vendor details
Canonical URL
https://fireflies.ai
Category
GTM / revenue agent
Subcategory
CRM native meeting intelligence with agent layer
Funding status
Private. Describes itself as the preferred platform for CIOs across the Fortune 500, a vendor claim. Funding detail not retrieved in this pass.
Company status
independent
Use cases & customers
Primary use cases
Target customers
Deployment options
Integrations
All integrations are available on every paid tier rather than gated by plan, with Salesforce, HubSpot, Zoho, Pipedrive and Copper connectors described by an independent analysis as the deepest in this product category. API access is included on paid plans. Capture works through a meeting bot, a Chrome extension or a bot free desktop app. A partnership with Perplexity powers live in meeting web search. Integration Rules can keep internal meetings out of client records.
In practice
A sales call ends and the client record in Salesforce is populated with structured fields directly from the transcript, with no manual entry.
A meeting event fires a rule that routes the summary, creates the tasks and assigns owners without anyone opening the platform.
Someone says Hey Fireflies during a live call and a web search result arrives in the meeting, rather than being looked up afterwards.
Sources & related URLs
Research sources
Agentic Index coverage score
10.0 / 14 capabilities · 71%
| Integrations & Tool CallingALL integrations are available on every paid tier rather than gated by plan, with Salesforce, HubSpot, Zoho, Pipedrive and Copper connectors described by an independent analysis as the DEEPEST IN THIS PRODUCT CATEGORY, plus API access on paid plans and a Perplexity partnership for live search. Capture works via meeting bot, Chrome extension or bot free desktop app. Fireflies pricing page and independent analysis 2026-08-08 | Full |
|---|---|
| Workflow OrchestrationA RULES ENGINE runs automated workflows TRIGGERED BY MEETING EVENTS, CRM autofill writes structured fields into pipeline tools without manual entry, a Task Feed centralises action items with ownership and due dates, and Voice Agents, AI Skills and Sales Assist execute work on top. Multi step and unprompted rather than assistive. Fireflies pricing page and independent review 2026-08-08 | Full |
| Knowledge Grounding & RAGAskFred queries the entire meeting history in natural language over a searchable archive, smart search and topic trackers structure recurring themes, and the Perplexity powered Talk to Fireflies adds live external web grounding inside the meeting across 60 plus languages. Both internal corpus and external retrieval are covered. Independent review and Fireflies pricing page 2026-08-08 | Full |
| Human Oversight & GuardrailsINTEGRATION RULES keep internal meetings out of client records, which is a genuine data segregation control most CRM writing agents lack, and a super admin role plus custom retention bound what the system does with data. But no approval gate, review step or confirmation is documented before an agent writes to a CRM or fires a rule. Fireflies pricing and security pages 2026-08-08 | Partial |
| Security, Identity & GovernanceSOC 2 TYPE II AND GDPR COMPLIANCE ON EVERY PLAN INCLUDING FREE, which almost nothing else in this index offers. Enterprise adds HIPAA with a business associate agreement, FERPA with a signed data sharing agreement, SSO and SCIM, audit logs via API, custom data retention, a super admin role and PRIVATE STORAGE on the customer own AWS or GCP infrastructure. Encryption throughout. Fireflies security page and pricing page 2026-08-08 | Full |
| Observability & AuditabilityAUDIT LOGS exposed through the API give a full compliance and governance trail on Enterprise, Team Insights give admins visibility across the organisation, and conversation intelligence surfaces sentiment, key topics, question detection, speaker talk time and custom trackers. Fireflies pricing page 2026-08-08 | Full |
| Memory & State PersistenceThe meeting archive, Contacts and topic trackers persist durable organisational context the agents query against, and custom data retention policies govern its lifecycle, but this is the data platform doubling as memory rather than an agent memory layer. Graded consistently with airtable, pega, gong and atlassian. Fireflies pricing page 2026-08-08 | Partial |
| Deployment & Data ResidencyPRIVATE STORAGE keeps recordings on the customer OWN AWS OR GCP INFRASTRUCTURE rather than shared vendor storage, and a TRANSCRIPT AND SUMMARY ONLY MODE captures text WITHOUT storing audio or video at all, alongside custom data retention policies. Genuine deployment and data residency choice, rare in this category. Both are Enterprise gated. Fireflies pricing page 2026-08-08 | Full |
| Prebuilt Agents, Templates & PacksNamed prebuilt capabilities ship ready to run: Voice Agents, AI Skills, Sales Assist, AskFred, CRM autofill, topic trackers, sentiment and question detection, plus a Rules Engine for composing workflows without code. Fireflies pricing page 2026-08-08 | Full |
| Triggers & Channel CoverageGenuinely event driven on three surfaces: the Rules Engine fires on MEETING EVENTS, the bot auto joins from the calendar, and TALK TO FIREFLIES is invoked BY VOICE DURING A LIVE MEETING by saying Hey Fireflies or typing a slash command in Zoom, Google Meet or Teams. The last of these is the most immediate trigger surface encountered in this sweep - the agent acts during the event rather than before or after it. Fireflies pricing page and independent review 2026-08-08 | Full |
| Model Flexibility & RoutingA Perplexity partnership powers one feature, live in meeting web search, but that is a feature integration rather than model flexibility. No model selection, provider choice, routing or bring your own model capability was documented. Honest absence. Fireflies public sources 2026-08-08 | Unable to verify |
| APIs, SDKs & MCP ExtensibilityAPI access is included on paid plans and is the documented route for audit log retrieval as well as integration, the Rules Engine lets customers compose their own event triggered workflows, and all integrations are available at every paid tier. No MCP support was retrieved. Fireflies pricing page 2026-08-08 | Full |
| Testing, Debugging & OptimizationTeam Insights and conversation intelligence analyse the CONVERSATIONS rather than the agents, and no evaluation, testing, scoring or debugging capability for agent output was documented - notable given CRM autofill writes to systems of record. Honest absence. Fireflies pricing page 2026-08-08 | Unable to verify |
| Browser & Computer UseCapture runs through a meeting bot, browser extension or desktop app and actions run through integrations and APIs; no browser control, page navigation or agent driven computer use is documented. Fireflies product documentation 2026-08-08 | Unable to verify |
The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded
Pricing
Free tier; Pro 10 USD per user per month billed annually
per seat subscription plus a team pooled AI credit allowance
Included quota
Unlimited transcription, unlimited AI summaries and unlimited integrations on all paid plans. Storage: Pro 8,000 minutes per seat, Business and Enterprise unlimited. Recording length per meeting: 2 hours Pro, 3 hours Business, 4 hours Enterprise. AI credits: 20 Free and Pro, 30 Business, 50 Enterprise, pooled across the team.
What is public
Full tier pricing, credit allowances per tier, top up rates, storage and recording limits and the compliance matrix are all published on the vendor pricing page - among the most complete public pricing in this index.
Cost watchouts
**THE CREDIT POOL IS THE TRAP AND IT IS A NEW SHAPE: AI CREDITS ARE POOLED ACROSS THE TEAM, NOT ALLOCATED PER SEAT, SO THEY DO NOT SCALE AS YOU ADD PEOPLE. A twenty seat team and a two seat team on Business both get 30 credits. The per person AI allowance therefore SHRINKS with every hire, which is the inverse of every other consumption trap in this index.** Starter pools are small (20 Free and Pro, 30 Business, 50 Enterprise), Voice Agents burn ONE CREDIT PER MINUTE, and AI Skills, Sales Assist and CRM autofill draw the same pool. Top ups start at 5 USD for 50. The honest counterweight: CORE TRANSCRIPTION AND SUMMARIES CONSUME NO CREDITS, so the meter runs only on the agentic layer. Separately, **HIPAA IS ENTERPRISE ONLY, so a regulated buyer cannot start small** - and private storage, audit logs, SSO, SCIM and custom retention sit on the same tier.
Variable cost rationale
Graded medium rather than low because although the subscription is a clean forecastable per seat figure and core transcription and summaries consume nothing, the agentic layer runs on a credit pool that is small, shared across the whole team and does not grow with headcount - so the more the organisation adopts the agents, the sooner it hits top ups. Voice Agents at one credit per minute make that arrive quickly. Not high, because the meter is published and the exposure is bounded by a visible top up rate.
Additional watchouts
Model the credit pool against team size, not seat count - it does not grow as you hire. And if HIPAA, private storage, audit logs or SSO are required, the only tier is Enterprise at 39 USD annually.
Overage / add-ons
AI credit top ups start at 5 USD for 50 credits. Voice Agents consume one credit per minute.
Sales call required
No, self serve available
Free / trial
Free tier with SOC 2 Type II and GDPR included, unlimited transcription and unlimited AI summaries
Lowest paid plan
Pro, 10 USD per user per month billed annually
Commercial notes
**THE TIER DISTRIBUTION OF SECURITY IS THE COMMERCIALLY NOTABLE FACT: SOC 2 TYPE II AND GDPR ARE INCLUDED ON EVERY PLAN INCLUDING FREE. Almost nothing else in this index puts SOC 2 on a free tier, and it removes the usual objection to evaluating a meeting recorder inside a company at all.** The annual versus monthly gap is large - Pro is 10 USD annually against 18 monthly, an 80 percent premium for monthly flexibility. An independent analysis concludes the value sits in the integrations rather than the transcription, and that solo users wanting cheap transcripts are better served elsewhere.
Key ambiguities
One independent analysis notes there is no clarity on the price and validity period of AI credits beyond the starter pool and top up rate, so a team cannot forecast the agentic layer with confidence.
Missing data
Credit validity periods and any expiry, and whether credits roll over.
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Alternatives to Fireflies.ai
The closest documented capability profiles to Fireflies.ai among GTM and revenue agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.
- UserGems10.0 / 14Fuller documented coverage on Human Oversight & Guardrails
- Alta8.5 / 14A lighter documented profile than Fireflies.ai
- Otter.ai9.5 / 14Adds documented Model Flexibility & Routing
- AiSDR9.0 / 14Adds documented Testing, Debugging & Optimization
- Amplemarket10.0 / 14Adds documented Testing, Debugging & Optimization
- Creatio12.0 / 14Adds documented Model Flexibility & Routing and Testing, Debugging & Optimization
Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded