Agentic Index
Consio vs Phonely (2026)
Consio and Phonely both sell phone agents at published prices, to different buyers. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Consio is built for Shopify brands: its agent tracks and cancels orders, starts returns, updates shipping addresses and texts checkout links, beside an outbound dialer and SMS. It bills usage credits with no plan tiers, 10 cents per call minute plus 30 cents a minute on top when the AI handles the call, with unlimited seats, a free trial and month to month terms. Phonely serves small businesses generally, with a free plan of 100 minutes, Starter at 50 dollars a month for 250 minutes and Professional at 150 dollars for 750. On the grid Phonely documents security, deployment, templates, testing and orchestration more fully, where Consio is None or Partial. Choose Consio when the calls are about Shopify orders; choose Phonely for a general purpose builder.
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Consio and Phonely are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 955 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Consio if
- Your store runs on Shopify and callers ask about orders, returns and shipping.
- Outbound dialing, SMS and revenue attribution belong in the same phone system as the agent.
- Unlimited seats on month to month usage billing fits a growing support team.
Choose Phonely if
- Documented security controls and deployment options are on your checklist.
- You want a free plan and a template library to start from.
- Simulated and A/B testing before launch are part of your process.
| Feature | C Consio |
P Phonely |
|---|---|---|
| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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ConsioIntegrations & Tool Calling The agent acts in Shopify during a call. It tracks orders, cancels orders, creates draft orders, initiates returns against the store's return policy, updates shipping addresses and sends SMS with checkout links, labels and discount codes. Klaviyo and helpdesk integrations (Zendesk, Gorgias, Kustomer, Richpanel) carry the rest. SourceConsio, help.consio.ai actions and capabilities article and consio.ai homepageread 2026-09-28 |
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PhonelyIntegrations & Tool Calling Integrations cover Google Calendar, Gmail, Google Sheets, Google Drive, Microsoft Outlook, Slack, Make and Zapier, and flows carry an API Request block that calls any HTTP API during a call, a Code block and a Webhook block, so agents book, update and send in outside systems. SourcePhonely, docs.phonely.ai (Integrations overview, API Request block)read 2026-09-28 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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ConsioWorkflow Orchestration Outbound campaigns set segments, dial attempts and voicemail drops. Toggled actions and plain language guidelines shape the agent's behavior, including when to transfer. Consio describes no multi step workflow, branching or multi agent execution that the merchant builds. SourceConsio, help.consio.ai Campaigns and AI Voice Agent collectionsread 2026-09-28 |
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PhonelyWorkflow Orchestration Customers build call flows in a block based editor, combining Talk and Collect steps with Filter, Time Filter, Transfer Flow, Delay, Redial and End Call blocks, connections and routing, and stored variables. Flows have versions, a test and publish step, and collaboration on remote updates. SourcePhonely, docs.phonely.ai (Call Flows, Block Overview, Connections and Routing, Flow Versions)read 2026-09-28 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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ConsioTriggers & Channel Coverage The AI agent answers inbound calls around the clock on its own. Campaigns ring abandoned checkouts, VIPs and repeat buyers from Shopify and Klaviyo segments. SMS and MMS run in the same inbox, and the API also manages webhooks. SourceConsio, consio.ai homepage and developers.consio.airead 2026-09-28 |
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PhonelyTriggers & Channel Coverage Agents answer inbound calls on Phonely or imported numbers, and outbound campaigns dial contacts uploaded by CSV or pushed by webhook triggers from other systems, with Campaign and Redial blocks. Flows start from defined flow triggers and reach callers by SMS, email, web chat and the Web SDK. SourcePhonely, docs.phonely.ai (Outbound Campaigns, Webhook Triggers, Flow Triggers)read 2026-09-28 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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ConsioKnowledge Grounding & RAG A knowledge base scraped from the store's Shopify pages (products, FAQs, shipping and return policies, terms), plus added URLs and text sources, is searched by retrieval before the agent answers, and is refreshed when the merchant updates the content. SourceConsio, help.consio.ai Building your AI knowledge baseread 2026-09-28 |
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PhonelyKnowledge Grounding & RAG Knowledge sources are documents, uploaded files, websites, call recordings and LivePro imports, managed in the dashboard and through the documents and websites API, and each flow selects all or some of them. Call details show the Referenced Knowledge Base the agent used. New knowledge is added by adding a source, without retraining, and websites do not refresh on their own. SourcePhonely, docs.phonely.ai (Knowledge Base, API reference: Upload Documents)read 2026-09-28 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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ConsioMemory & State Persistence Past orders, conversations and tickets surface when a call connects, drawn from the store's own order and call history. Consio describes no separate memory that the agent keeps. SourceConsio, consio.ai homepageread 2026-09-28 |
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PhonelyMemory & State Persistence Flows store variables as a call runs, and call records persist for review as part of the application's own data. The agent has no store it writes and reads across calls with a set scope and lifetime. SourcePhonely, docs.phonely.ai (Call History, Flow Settings)read 2026-09-28 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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ConsioHuman Oversight & Guardrails Merchants toggle which actions the agent may take and set transfer rules in guidelines, and the agent hands the call to a live agent with the full context. It confirms cancellations and address changes with the caller before acting. Consio describes no step where the merchant's staff approve an action before it commits. SourceConsio, help.consio.ai call transfers and actions articlesread 2026-09-28 |
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PhonelyHuman Oversight & Guardrails The Transfer Call block hands callers to people, Time Filter and Filter blocks bound when and how the agent acts, and blocked numbers and redaction limit exposure. No block holds an agent action for a person's sign off before it commits. SourcePhonely, docs.phonely.ai (Transfer Call, Time Filter)read 2026-09-28 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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ConsioSecurity, Identity & Governance In its DPA, Consio commits to encryption, need to know access for its own staff, penetration testing and annual audits. It names no certification or attestation, and no roles, SSO or permission model for the merchant's team. Carrier number registration covers calling compliance. SourceConsio, consio.ai DPA and help.consio.airead 2026-09-28 |
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PhonelySecurity, Identity & Governance Team roles are Owner, Admin, Member, Viewer and Call history only, with least permissive assignment advised, and there is no SSO. Phonely lists SOC 2, GDPR, CCPA, HIPAA and PCI, with report types and dates kept in the trust center at trust.delve.co/phonely, and a HIPAA BAA comes with Enterprise. SourcePhonely, docs.phonely.ai (Team Management and Roles), phonely.ai and /pricingread 2026-09-28 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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ConsioObservability & Auditability Each call carries a transcript, an AI summary and a disposition. Every order is tied back to the touchpoint that drove it (the call, the SMS checkout link, the agent and the campaign), so the per call record shows what the agent did as well as what was said. The API returns call details, transcripts, recordings and attributed orders. SourceConsio, consio.ai homepage and developers.consio.ai API referenceread 2026-09-28 |
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PhonelyObservability & Auditability Call History shows each call's transcript, recording, summary and outcome with the ordered blocks and actions executed, time spent in each block, stored variables, execution details and call events. API requests and tool calls can be reached through Ask AI on the call. SourcePhonely, docs.phonely.ai (Call History, Call Events)read 2026-09-28 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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ConsioDeployment & Data Residency The service is hosted, with Google as Consio's infrastructure subprocessor. No region choice, private deployment or way to run in the customer's own environment is published. SourceConsio, consio.ai DPAread 2026-09-28 |
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PhonelyDeployment & Data Residency Enterprise customers can deploy Phonely's AI within their own infrastructure for full control and security, alongside dedicated infrastructure and GPU capacity. The offer is one sentence on the Enterprise page, and no deployment guide is published. SourcePhonely, phonely.ai/enterpriseread 2026-09-28 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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ConsioPrebuilt Agents, Templates & Packs The inbound agent comes preset for store support and sales (order lookup, returns, draft orders, checkout links), and campaigns come as named plays (abandoned checkout, VIP, win back). These are toggled actions and campaign types for one agent. Consio names no separate prebuilt agents or template catalog. SourceConsio, consio.ai homepage and help.consio.ai actions articleread 2026-09-28 |
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PhonelyPrebuilt Agents, Templates & Packs The Templates page lists ready to use, customizable agents for separate jobs, among them contractor appointment scheduling, pool service requests, building management requests, solar appointment confirmations, ecommerce ticketing, mortgage and insurance lead qualification and law firm reception. SourcePhonely, phonely.ai/templateread 2026-09-28 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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ConsioModel Flexibility & Routing Voices come from a single named provider, ElevenLabs. The merchant browses its library and Consio's team configures the pick. Consio describes no choice of language model or other provider. SourceConsio, help.consio.ai voice selection article and DPAread 2026-09-28 |
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PhonelyModel Flexibility & Routing Customers pick the voice provider and model and a voice ID, with Cartesia named, and can change the transcriber engine in advanced settings. The reasoning model is Phonely's own Alma family on dedicated GPUs, with no LLM choice or bring your own key. SourcePhonely, docs.phonely.ai (Voice) and phonely.ai/enterpriseread 2026-09-28 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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ConsioAPIs, SDKs & MCP Extensibility A public API at developers.consio.ai covers calls, transcripts, recordings, customers, attributed orders, SMS, phone numbers, users and webhooks (create, update, delete), with an OpenAPI index. Calls to it authenticate with a workspace API key sent as a bearer token. SourceConsio, developers.consio.ai Getting started and Authenticationread 2026-09-28 |
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PhonelyAPIs, SDKs & MCP Extensibility The API at app.phonely.ai/api, authenticated by an API key in the X-Authorization header, generates, updates and duplicates agents, lists and inspects calls, sets post call outcomes, and manages knowledge documents and websites, voices, numbers and block lists, with an OpenAPI spec and a Web SDK for browser calls. SourcePhonely, docs.phonely.ai (API Introduction, API reference, openapi.json)read 2026-09-28 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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ConsioTesting, Debugging & Optimization A Test Agent panel lets the merchant ask ten to fifteen real questions and check each answer by hand before going live, and actions can be tried there too. The panel does not score answers. Consio describes no test cases, simulations or quality gates, and languages other than English cannot be tested in the panel. SourceConsio, help.consio.ai knowledge base, actions and voice selection articlesread 2026-09-28 |
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PhonelyTesting, Debugging & Optimization Unit Testing runs AI generated conversations from defined caller scenarios against the agent, with an AI evaluator marking each run pass, fail or inconsistent, to be rerun after changes to prompts, flows, knowledge or voice. A/B testing compares variants on live calls. SourcePhonely, docs.phonely.ai (Unit Testing, A/B Testing)read 2026-09-28 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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ConsioBrowser & Computer Use The agent works by phone and SMS and acts through Shopify and helpdesk integrations. Consio describes no browser, desktop or computer control. SourceConsio, consio.ai homepageread 2026-09-28 |
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PhonelyBrowser & Computer Use The block library covers conversation, routing, SMS, email, API requests, code, webhooks and campaigns, and Phonely has no browser, desktop or computer control. The Web SDK puts voice calls inside the customer's own web app, so it is the product running in a browser. SourcePhonely, docs.phonely.ai (Block Overview, Web SDK)read 2026-09-28 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | C Consio |
P Phonely |
|---|---|---|
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Entry price Lowest public entry point |
Usage based: $0.10 per call minute plus $0.30 per AI voice agent minute; SMS $0.016 | Free plan. Paid plans from $50 a month, or $33 a month billed annually. |
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Pricing confidence How public the numbers are |
Public, exact | Public, exact |
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Billing Primary billing axis |
call minutes, AI agent minutes and SMS, as credits | Monthly plans with included minutes, billed per minute beyond them. |
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Variable cost Workload / overage exposure |
High variable cost | Medium variable cost |
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Free tier / trial Try before you buy |
No free tierTrial
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Free tier
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Buying motion Self-serve vs sales call |
Self-serve | Mixed |
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