How much does Infinitus cost?

Annual platform and license fees plus per-task or per-minute usage, or subscription; discounted task rates with multi-year terms and monthly minimums; no public rates.

What are the best alternatives to Infinitus?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Infinitus among healthcare agents are Cohere Health, Innovaccer, Notable, Candid Health. Each is graded on the same public evidence, and no vendor pays for placement.

Does Infinitus support MCP and tool calling?

Full under the Agentic Index verification standard. Infinitus publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: Customers submit work and retrieve results through API endpoints as well as the portal, connectors and APIs come with the platform, and Studio turns an OpenAPI spec into a drafted agent. The API reference is available only to customer accou. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Infinitus have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Infinitus publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: Infinitus is SOC 2 Type II certified and HIPAA compliant with BAAs. Login always goes through the customer's SSO, customers manage their own staff's authentication and authorization, and all access to customer data and permission changes ar. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Infinitus give you tracing and observability into agent runs?

Full under the Agentic Index verification standard. Infinitus publishes public evidence of tracing, observability and audit logging into agent runs, so a team can see what an agent did and why. Evidence basis: Lens evaluates every interaction, human or AI, across voice, chat, SMS, email and fax, scoring each against SOP, compliance and clinical criteria the same day. Studio adds visibility into every agent interaction, with escalation patterns an. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Back to vendors

Infinitus

Q: Who is Infinitus for?

health systems, specialty pharmacies, pharma patient services, RCM teams, enterprise

Also known as: Infinitus Systems

Visit site

Healthcare agentindependentVerified 2026-09-29

Entry priceContact salesFull pricing detail

Healthcare AI agents and copilots for payor, provider and patient conversations across voice, chat and SMS, with a no-code Studio that builds and simulation-tests agents and Lens scoring every interaction; SOC 2 Type II, customer SSO.

Infinitus builds AI agents for healthcare communications: benefit verification and prior authorization calls to payors and PBMs (navigating IVRs and hold), patient and provider support and outreach, member engagement and health risk assessments, across voice, chat, SMS and email. Agents draw on a knowledge graph of payor rules and on the customer's own policies and SOPs through Agent Connectors, which also pull from and write back to CRMs such as Salesforce, EHRs and payor portals. Studio is a no-code builder and orchestrator: describe an agent or feed it an SOP or OpenAPI spec, coordinate agents in multi-agent workflows, and test each one on thousands of simulated calls, with an Optimizer iterating until it meets the bar.

Lens evaluates every interaction, human or AI, for SOP adherence, compliance and clinical safety the same day. Situations needing human judgment route to people before the agent responds, a Clinical Escalations observer watches every call, and Agent Response Control keeps verbatim content out of the LLM. The FastTrack copilot lets staff skip payor IVRs and hold. Infinitus holds SOC 2 Type II, signs BAAs, logs users in through the customer's SSO and stores data in the US. Pricing combines platform and license fees with per-task or per-minute usage, or a subscription, by quote.

Vendor details

Canonical URL

https://www.infinitus.ai

Funding status

Venture backed (Google Ventures, Kleiner Perkins)

Company status

independent

Use cases & customers

Primary use cases

benefit verification callsprior authorization follow upclaims status callspatient enrollment and onboardingadherence and copay outreach

Target customers

health systemsspecialty pharmaciespharma patient servicesRCM teamsenterprise

Deployment options

SaaS

Integrations

Agent Connectors for CRMs (Salesforce), EHRs, payor portals and knowledge bases, with write-back when a call ends; submission and results by API or portal; Studio integrates any API-based system.

In practice

Your team spends hours on hold verifying patient benefits. Infinitus agents handle benefit verification calls across eight standardized call types, with verifications sent in bulk through the portal or automatically by API.

A prior authorization is stuck and needs chasing. The prior authorization follow up agent works the case, pulling payor requirements and case records through its connectors and syncing updates back to the CRM when the call ends.

You need every patient conversation checked against your SOPs and clinical rules. Lens scores each interaction, human or AI, across voice, chat, SMS, email and fax the same day, and a Clinical Escalations observer routes risk to people.

Sources & related URLs

Research sources

https://www.infinitus.ai/ https://www.infinitus.ai/blog/infinitus-systems-announces-soc2-type-ii-compliance/ https://www.prnewswire.com/news-releases/infinitus-launches-first-trusted-voice-ai-agents-for-healthcare-302436349.html

Agentic Index coverage score

10.0 / 14 capabilities · 71%

Integrations & Tool Calling	Full
Agent Connectors pull eligibility, case records, payor requirements and formulary details from CRMs such as Salesforce, payor portals, SOP documents and EHRs, sync updates back when a call ends and trigger next steps. Studio connects agents to any API based system. Sourceinfinitus.ai/platform/studioread 2026-09-29
Workflow Orchestration	Full
Purpose built agents run in multiagent workflows across voice, chat, SMS and email. Studio is a no code builder and orchestrator where teams customize workflows themselves, directing an agent to coordinate with other agents and generating connections, logic and conversation flows. Sourceinfinitus.ai/platform/studioread 2026-09-29
Knowledge Grounding & RAG	Full
A knowledge graph gives agents current payor rules and guidelines before each call, connectors bring the customer's knowledge bases (policies, protocols, SOPs) into the platform and keep them current, and conversations are restricted to approved topics and content. Sourceinfinitus.ai/safety-first-airead 2026-09-29
Human Oversight & Guardrails	Partial
Situations needing human judgment go to people before the agent responds, a Clinical Escalations observer fires on risk thresholds, and human teams stand behind the agents as fallback. Agent Response Control removes the LLM where content must be verbatim. There is no step where a person approves an agent's output before it is returned or committed. Sourceinfinitus.ai/clinical-evidenceread 2026-09-29
Security, Identity & Governance	Full
Infinitus is SOC 2 Type II certified and HIPAA compliant with BAAs. Login always goes through the customer's SSO, customers manage their own staff's authentication and authorization, and all access to customer data and permission changes are logged and monitored. Sourceinfinitus.ai/securityread 2026-09-29
Observability & Auditability	Full
Lens evaluates every interaction, human or AI, across voice, chat, SMS, email and fax, scoring each against SOP, compliance and clinical criteria the same day. Studio adds visibility into every agent interaction, with escalation patterns and turnaround times. Sourceinfinitus.ai/product/lensread 2026-09-29
Memory & State Persistence	Not documented
Agents have no memory with a scope or lifetime. They arrive at each call with context pulled live from the customer's systems through connectors, which is retrieval, not memory. Sourceinfinitus.ai/platform/studioread 2026-09-29
Deployment & Data Residency	Not documented
Customer data is stored in cloud storage within US boundaries, in one fixed region, with no region choice, customer environment or on premises option. Sourceinfinitus.ai/securityread 2026-09-29
Prebuilt Agents, Templates & Packs	Full
Prebuilt agents cover benefit verification (eight standardized call types), prior authorization follow up, patient outreach and member engagement, alongside the FastTrack copilot and prebuilt copilot workflows, and each is a whole product doing its own job. Sourceinfinitus.ai/platformread 2026-09-29
Triggers & Channel Coverage	Full
Inbound patient and provider contact across voice, chat and SMS reaches the agents 24/7. Benefit verifications arrive in bulk by portal or automatically by API, and connectors trigger next steps when a call ends. Sourceinfinitus.ai/solutions/benefit-verificationread 2026-09-29
Model Flexibility & Routing	Not documented
Infinitus runs its own models trained on healthcare intelligence and uses LLMs for language understanding within set contexts. No LLM provider is named, and customers cannot choose a model. Sourceinfinitus.ai/safety-first-airead 2026-09-29
APIs, SDKs & MCP Extensibility	Full
Customers submit work and retrieve results through API endpoints as well as the portal, connectors and APIs come with the platform, and Studio turns an OpenAPI spec into a drafted agent. The API reference is available only to customer accounts and is not published. Sourceinfinitus.ai/solutions/benefit-verificationread 2026-09-29
Testing, Debugging & Optimization	Full
Studio tests each agent on thousands of simulated calls against set criteria before it goes live, and its Optimizer adjusts the configuration until quality, latency and cost meet the target. Lens scores feed back into Studio, and bias testing flags any category below a 99 percent accuracy threshold. Sourceinfinitus.ai/platform/studioread 2026-09-29
Browser & Computer Use	Partial
Agent Connectors pull eligibility and payor requirements from payor portals, acting inside platforms that have no API, but Infinitus does not say how the portals are operated. Navigating phone menus (IVR) is voice work, not computer use. Sourceinfinitus.ai/platform/studioread 2026-09-29

The Agentic Index coverage score grades every vendor Full, Partial or Not documented against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Contact sales

Annual platform and license fee plus usage per task or per minute, or subscription.

What is public

The pricing page publishes the model but no figures: annual platform and license fees plus usage (per task or minute), or a subscription; enterprise discounts on task rates for multi-year terms with monthly minimums; quote by contact.

Variable cost rationale

Usage is billed per task or minute on top of platform fees, and enterprise discounts require monthly minimums; no rates are published.

Sales call required

Yes, required for paid access

Free / trial

None public

Agentic Index verified 2026-09-29

Official pricing page

Related vendors

Alternatives to Infinitus

The closest documented capability profiles to Infinitus among healthcare agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Cohere Health10.5 / 14Adds documented Deployment & Data Residency
Innovaccer11.5 / 14Adds documented Deployment & Data Residency and Model Flexibility & RoutingInfinitus vs Innovaccer →
Notable9.5 / 14Fuller documented coverage on Human Oversight & GuardrailsInfinitus vs Notable →
Candid Health8.0 / 14A lighter documented profile than Infinitus
CombineHealth9.0 / 14Fuller documented coverage on Human Oversight & Guardrails
Ember Copilot9.0 / 14Fuller documented coverage on Human Oversight & Guardrails

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Infinitus with other vendors →Compare all healthcare agents →See where Infinitus ranks →

Data confidence: high

Head to head

Infinitus vs SuperDialInfinitus vs InnovaccerInfinitus vs NotableInfinitus vs Silna HealthInfinitus vs Mandolin