How much does Infinitus cost?

Volume based custom pricing; no public rates.

What are the best alternatives to Infinitus?

Based on documented capability coverage across the Agentic Index 14 point taxonomy, the closest alternatives to Infinitus among healthcare agents are Innovaccer, Keragon, Microsoft Dragon Copilot, Corti. Each is graded on the same public evidence, and no vendor pays for placement.

Does Infinitus support MCP and tool calling?

Full under the Agentic Index verification standard. Infinitus publishes public evidence of Model Context Protocol (MCP) support, tool calling, and API or SDK extensibility for connecting agents to external tools. Evidence basis: Secure easy to consume APIs and applications plus the Studio no code agent builder for designing custom workflows, Infinitus site 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Infinitus have SOC 2, SSO and role based access control?

Full under the Agentic Index verification standard. Infinitus publishes public evidence of enterprise security and identity controls, covering a compliance posture such as SOC 2 or ISO 27001, single sign on (SSO or SAML), and role based access control (RBAC). Evidence basis: SOC 2 Type II audit completed with published control scope, HIPAA adherence, PHI redaction, and bias testing, Infinitus compliance announcement 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

Does Infinitus require human approval before an agent acts?

Full under the Agentic Index verification standard. Infinitus publishes public evidence of human approval steps and guardrails, so an agent action can be held for review before it executes. Evidence basis: Routes anything ambiguous to a human reviewer before finalizing, with guardrails built into the Studio builder and a hallucination free architecture positioning, Infinitus materials 2026-07-22. Graded from public evidence only against the Agentic Index 14 point capability taxonomy. No vendor pays for placement.

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Infinitus

Q: Who is Infinitus for?

health systems, specialty pharmacies, pharma patient services, RCM teams, enterprise

Also known as: Infinitus Systems

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Healthcare agentindependentVerified 2026-07-22

Entry priceContact salesFull pricing detail

Healthcare voice AI agents that call payers, providers, and patients for benefit verification, prior authorization follow up, enrollment, and adherence outreach, with 100M+ minutes of healthcare conversations and a no code Studio agent builder.

Infinitus builds voice AI agents for the phone heavy back office of healthcare: calling insurance companies, navigating payer IVRs, waiting on hold, and capturing benefits details, prior authorization requirements and statuses, and claims information, plus patient and provider facing agents for off hours inquiries, refill coordination, and proactive check ins.

The platform maintains a knowledge graph of payer specific rules, routes ambiguous results to human reviewers before finalizing, and adheres to SOC 2 Type II and HIPAA with PHI redaction and bias testing. Its Studio no code builder lets healthcare teams design, test, deploy, and refine agents, and calls launch from systems of record including Epic, Cerner, athenahealth, and Salesforce via API, individually or in bulk.

Vendor details

Canonical URL

https://www.infinitus.ai

Funding status

Venture backed (Google Ventures, Kleiner Perkins)

Company status

independent

Use cases & customers

Primary use cases

benefit verification callsprior authorization follow upclaims status callspatient enrollment and onboardingadherence and copay outreach

Target customers

health systemsspecialty pharmaciespharma patient servicesRCM teamsenterprise

Deployment options

SaaS

Integrations

Launches calls from Epic, Cerner, athenahealth, and Salesforce; API for individual or bulk requests; IBM Consulting partnership for specialty pharmacy programs.

Sources & related URLs

Research sources

https://www.infinitus.ai/ https://www.infinitus.ai/blog/infinitus-systems-announces-soc2-type-ii-compliance/ https://www.prnewswire.com/news-releases/infinitus-launches-first-trusted-voice-ai-agents-for-healthcare-302436349.html

Agentic Index coverage score

10.5 / 14 capabilities · 75%

Integrations & Tool Calling	Full
Calls launch from Epic, Cerner, athenahealth, and Salesforce systems of record with API for individual or bulk requests, Infinitus site and partner docs 2026-07-22
Workflow Orchestration	Full
End to end calling programs across benefit verification, prior auth follow up, enrollment, and adherence outreach with conversations exceeding 100 exchanges, Infinitus site 2026-07-22
Knowledge Grounding & RAG	Full
Maintains a knowledge graph of payer specific rules so agents know which questions to ask each insurer, and constrains agents to approved content and plan procedures, Infinitus materials 2026-07-22
Human Oversight & Guardrails	Full
Routes anything ambiguous to a human reviewer before finalizing, with guardrails built into the Studio builder and a hallucination free architecture positioning, Infinitus materials 2026-07-22
Security, Identity & Governance	Full
SOC 2 Type II audit completed with published control scope, HIPAA adherence, PHI redaction, and bias testing, Infinitus compliance announcement 2026-07-22
Observability & Auditability	Partial
Platform level logging, monitoring, and data retention controls documented in the SOC 2 scope; no per call audit console documented, Infinitus compliance announcement 2026-07-22
Memory & State Persistence	Unable to verify
No documented persistent agent memory or cross call learning capability beyond the payer rules knowledge graph, Infinitus docs 2026-07-22
Deployment & Data Residency	Partial
Enterprise SaaS with APIs; no self host or data residency options documented, Infinitus docs 2026-07-22
Prebuilt Agents, Templates & Packs	Full
Prebuilt calling programs for benefit verification, prior auth follow up, enrollment, copay monitoring, and patient outreach, Infinitus site 2026-07-22
Triggers & Channel Coverage	Full
Outbound and inbound calls to patients, payers, and providers, API triggered bulk requests, off hours coverage, and proactive monitoring that flags at risk patients for outreach, Infinitus site 2026-07-22
Model Flexibility & Routing	Partial
Multi modal, multimodel platform architecture is documented, but no customer facing model choice or routing, Infinitus launch announcement 2026-07-22
APIs, SDKs & MCP Extensibility	Full
Secure easy to consume APIs and applications plus the Studio no code agent builder for designing custom workflows, Infinitus site 2026-07-22
Testing, Debugging & Optimization	Full
Studio enables healthcare teams to design, test, deploy, and refine AI agents with guardrails and real world reliability, Infinitus site 2026-07-22
Browser & Computer Use	Unable to verify
Agents navigate payer IVRs by phone rather than browser or computer interfaces, Infinitus docs 2026-07-22

The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded

Pricing

Contact sales

calls / volume

What is public

No public pricing. Third party guides describe volume based custom pricing typical of healthcare native calling platforms.

Variable cost rationale

Volume based custom pricing tied to call and conversation volume; blended cost per resolved call is the number buyers must model, and none of it is public.

Sales call required

Yes, required for paid access

Free / trial

None public

Agentic Index verified 2026-07-22

Related vendors

Alternatives to Infinitus

The closest documented capability profiles to Infinitus among healthcare agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.

Innovaccer11.5 / 14Fuller documented coverage on Observability & Auditability and Model Flexibility & Routing
Keragon9.0 / 14A lighter documented profile than Infinitus
Microsoft Dragon Copilot9.5 / 14Adds documented Memory & State Persistence
Corti10.0 / 14Fuller documented coverage on Observability & Auditability and Deployment & Data Residency
Hippocratic AI9.0 / 14Adds documented Memory & State Persistence
Luma Health8.0 / 14A lighter documented profile than Infinitus

Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded

Compare Infinitus with other vendors →Compare all healthcare agents →See where Infinitus ranks →

Data confidence: high

Head to head

Infinitus vs SuperDial