Infinitus vs SuperDial (2026)

Agent Connectors pull eligibility, case records, payor requirements and formulary details from CRMs such as Salesforce, payor portals, SOP documents and EHRs, sync updates back when a call ends and trigger next steps. Studio connects agents to any API based system.

Sourceinfinitus.ai/platform/studioread 2026-09-29

Results go back by API, webhooks, CSV or EHR and PMS write-back, with scheduling system integration, and SuperDial uses EDI and API connectivity where payers support it and portal automation where they do not. On calls, agents authenticate with identifiers such as NPI, tax ID, date of birth, member ID and claim ID.

SourceSuperDial, superdial.com/platform and /voice-agentsread 2026-10-05

Purpose built agents run in multiagent workflows across voice, chat, SMS and email. Studio is a no code builder and orchestrator where teams customize workflows themselves, directing an agent to coordinate with other agents and generating connections, logic and conversation flows.

Sourceinfinitus.ai/platform/studioread 2026-09-29

Customers build the flow themselves. Scripts are assembled from reusable blocks for IVR navigation, representative questions, follow ups, document requests and escalation paths with conditional logic, and voice, portal, API and EDI channels combine with escalation when one fails. Teams also set disclosure language, voice options, retry logic and policies for each client.

SourceSuperDial, superdial.com/platform and /voice-agentsread 2026-10-05

Inbound patient and provider contact across voice, chat and SMS reaches the agents 24/7. Benefit verifications arrive in bulk by portal or automatically by API, and connectors trigger next steps when a call ends.

Sourceinfinitus.ai/solutions/benefit-verificationread 2026-09-29

Work arrives as API requests, batch submissions or CSV uploads from the customer, results return by webhook, and outbound payer, provider and patient calls follow. No inbound channel or schedule starts the agent on its own, so the customer starts every run. A webhook fires when a request reaches its final state, and retries follow rules the customer sets.

SourceSuperDial, docs.superdial.com introduction and superdial.com/voice-agentsread 2026-10-05

A knowledge graph gives agents current payor rules and guidelines before each call, connectors bring the customer's knowledge bases (policies, protocols, SOPs) into the platform and keep them current, and conversations are restricted to approved topics and content.

Sourceinfinitus.ai/safety-first-airead 2026-09-29

SuperDial encodes each payer's phone tree, scripts, required inputs and phone numbers (payer resolution in the API) and returns results with source evidence. This is call setup for each payer, and there is no body of knowledge the agent answers from. A managed payer phone book keeps payer numbers with dynamic lookup, and a payer name resolves to a canonical payer record and dialing number.

SourceSuperDial, superdial.com/platform and docs.superdial.com introductionread 2026-10-05

Agents have no memory with a scope or lifetime. They arrive at each call with context pulled live from the customer's systems through connectors, which is retrieval, not memory.

Sourceinfinitus.ai/platform/studioread 2026-09-29

The agents keep no memory between requests. Each request carries its own inputs and returns a structured result. Recordings and transcripts are kept where permitted, under retention policies the customer can set.

SourceSuperDial, docs.superdial.com introduction and superdial.com/voice-agentsread 2026-10-05

Situations needing human judgment go to people before the agent responds, a Clinical Escalations observer fires on risk thresholds, and human teams stand behind the agents as fallback. Agent Response Control removes the LLM where content must be verbatim. There is no step where a person approves an agent's output before it is returned or committed.

Sourceinfinitus.ai/clinical-evidenceread 2026-09-29

Calls follow deterministic scripts with escalation paths and escalate to staff when they fail or return incomplete data, which SuperDial calls putting human judgment second. An escalation hands the right person a short packet of what was tried, what was captured, what is missing and the recommended next step. There is no approval step before a result is saved.

SourceSuperDial, superdial.com/voice-agentsread 2026-10-05

Infinitus is SOC 2 Type II certified and HIPAA compliant with BAAs. Login always goes through the customer's SSO, customers manage their own staff's authentication and authorization, and all access to customer data and permission changes are logged and monitored.

Sourceinfinitus.ai/securityread 2026-09-29

SuperDial is HIPAA compliant, with SOC 2 Type II controls and BAAs before PHI exchange, TLS in transit and AES-256 at rest, and support for SSO, MFA and customer-specific data controls. There is a Vanta trust center. Customers can also set retention policies and restrict model training on their data.

SourceSuperDial, superdial.com/workflows/patient-calling and /voice-agentsread 2026-10-05

Lens evaluates every interaction, human or AI, across voice, chat, SMS, email and fax, scoring each against SOP, compliance and clinical criteria the same day. Studio adds visibility into every agent interaction, with escalation patterns and turnaround times.

Sourceinfinitus.ai/product/lensread 2026-09-29

Each workflow returns structured data with source evidence and auditability, a call can be followed through waveform, transcript, extracted fields and final result, recordings and transcripts are kept where permitted, and the portal monitors batch performance. Captured answers carry source metadata, timestamps and confidence scores, and dashboards track outcomes, next steps and completion rates.

SourceSuperDial, superdial.com/voice-agents and /platformread 2026-10-05

Customer data is stored in cloud storage within US boundaries, in one fixed region, with no region choice, customer environment or on premises option.

Sourceinfinitus.ai/securityread 2026-09-29

For customers with stricter requirements, SuperDial says it can support more isolated deployment patterns and governance models, but it names no region or environment and offers no way to choose one. Workflows can be set up onshore or offshore.

SourceSuperDial, superdial.com/voice-agentsread 2026-10-05

Prebuilt agents cover benefit verification (eight standardized call types), prior authorization follow up, patient outreach and member engagement, alongside the FastTrack copilot and prebuilt copilot workflows, and each is a whole product doing its own job.

Sourceinfinitus.ai/platformread 2026-09-29

A script library offers prebuilt templates for common payer workflows, and packaged workflows cover benefits verification, prior authorization, claim status, credentialing and enrollment, and patient calling, each its own job. Provider data management is listed among the workflows too, and teams can adapt the templates to their own process.

SourceSuperDial, superdial.com/platformread 2026-10-05

Infinitus runs its own models trained on healthcare intelligence and uses LLMs for language understanding within set contexts. No LLM provider is named, and customers cannot choose a model.

Sourceinfinitus.ai/safety-first-airead 2026-09-29

No model provider or model is named, and the customer has no choice of model. Customers can restrict model training on their data.

SourceSuperDial, superdial.com/platform and /voice-agentsread 2026-10-05

Customers submit work and retrieve results through API endpoints as well as the portal, connectors and APIs come with the platform, and Studio turns an OpenAPI spec into a drafted agent. The API reference is available only to customer accounts and is not published.

Sourceinfinitus.ai/solutions/benefit-verificationread 2026-09-29

A public REST API (bearer token from key and secret) creates single or batch requests, reads results, lists schemas and resolves payer-specific inputs, with webhooks, an OpenAPI spec and a sandbox that tests integrations without placing real calls. The bearer token lasts an hour, results include transcripts, recording URLs and summaries, and each request ends as SUCCESS, PARTIAL or FAILURE. The older Calls API is being retired, and integrations are moving to this one.

SourceSuperDial, docs.superdial.com introductionread 2026-10-05

Studio tests each agent on thousands of simulated calls against set criteria before it goes live, and its Optimizer adjusts the configuration until quality, latency and cost meet the target. Lens scores feed back into Studio, and bias testing flags any category below a 99 percent accuracy threshold.

Sourceinfinitus.ai/platform/studioread 2026-09-29

Pilots validate the script, ROI and exception path before expansion, and teams can see which payers, scripts, identifiers and escalation paths produce the best outcomes. The API sandbox tests the integration, not the agent, and there is no test set or check a change must pass. Dashboards track completed transactions, handle time saved, hold time avoided and escalation rate.

SourceSuperDial, superdial.com/voice-agents and /platformread 2026-10-05

Agent Connectors pull eligibility and payor requirements from payor portals, acting inside platforms that have no API, but Infinitus does not say how the portals are operated. Navigating phone menus (IVR) is voice work, not computer use.

Sourceinfinitus.ai/platform/studioread 2026-09-29

Portal automation is one of SuperDial's named channels alongside voice and API or EDI, so agents act inside payer portals that have no API. It navigates portals, retrieves status, captures documents and extracts fields, though SuperDial does not say how the portals are operated.

SourceSuperDial, superdial.com/platformread 2026-10-05