Agentic Index
Infinitus vs Notable (2026)
Both automate prior authorization, and they come at it from opposite ends. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Infinitus is built around the conversation with the payer. Its agents place benefit verification and prior authorization calls, get through phone menus and hold, and talk with patients and providers across voice, chat, SMS and email. Lens scores every interaction, by staff or agents, against your SOPs the same day. Notable is built around the chart and the portal. Sidekick drafts each submission from the record with cited sources for a staff member to review. Notable says that turns a 20 to 30 minute submission into a 7 minute workflow. Agents reach payer portals through APIs and RPA, and Flow Builder extends the same platform to registration, referrals and care gaps. Choose Infinitus when the work happens on the phone with payers, and Notable when it happens in the portal and your team wants to build around it.
On the Agentic Index healthcare agent ranking, neither Infinitus nor Notable clears the bar, which asks for all five chart loop capabilities documented in full. Infinitus does not document human oversight and guardrails in full; Notable does not document knowledge grounding and RAG in full. 4 of the 69 vendors in the lane clear it. See the healthcare agent ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Infinitus and Notable are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 955 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Infinitus if
- Benefit verification and prior authorization status still mean hours on hold with payers.
- Every call, by staff or agent, should be scored against your SOPs, compliance rules and clinical criteria the same day.
- Before an agent reaches a payer, it should be tested on thousands of simulated calls and tuned by an Optimizer until quality, latency and cost meet your target.
- Your work spans specialty pharmacies, pharma patient services and member outreach as well as providers.
- Staff should sign in through your own SSO, with every access to customer data logged.
Choose Notable if
- Prior authorizations go in through payer portals, and a staff member should review each draft before it is sent.
- The same platform should handle registration, scheduling, referrals and care gap closure.
- People outside IT will build and change agents in a low code builder.
- HITRUST, PCI DSS and ISO 27001 are required, with immutable audit logs traced to individual users.
| Feature | I Infinitus |
N Notable |
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| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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InfinitusIntegrations & Tool Calling Agent Connectors pull eligibility, case records, payor requirements and formulary details from CRMs such as Salesforce, payor portals, SOP documents and EHRs, sync updates back when a call ends and trigger next steps. Studio connects agents to any API based system. Sourceinfinitus.ai/platform/studioread 2026-09-29 |
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NotableIntegrations & Tool Calling Notable reads and writes in real time across EHRs (Cerner and Epic named in customer quotes), payer portals, CRMs, HIEs, data warehouses and claims platforms, using APIs, HL7, RPA and other methods to put data into the right fields. Sync with EHRs and payer portals runs both ways. Notable is an Epic Showroom partner and an Oracle Health build partner, also names MEDITECH Expanse, athenaOne and athenaIDX, and says it connects with more than 50 healthcare systems. SourceNotable, notablehealth.com/ai-platform/integrationsread 2026-10-05 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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InfinitusWorkflow Orchestration Purpose built agents run in multiagent workflows across voice, chat, SMS and email. Studio is a no code builder and orchestrator where teams customize workflows themselves, directing an agent to coordinate with other agents and generating connections, logic and conversation flows. Sourceinfinitus.ai/platform/studioread 2026-09-29 |
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NotableWorkflow Orchestration Flow Builder is a drag and drop, low code interface where teams build, test and deploy logic based workflows from prebuilt skills and connectors, including dynamic flows that route high risk tasks to human reviewers. Each block carries plug ins for real time analytics, monitoring, adjustments and triage, and LLMs and OCR are available as tools inside a flow. Notable says Flow Builder covers hundreds of proven use cases, with MIT Health and Montage Health among its users. SourceNotable, notablehealth.com/ai-platform/flow-builderread 2026-10-05 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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InfinitusTriggers & Channel Coverage Inbound patient and provider contact across voice, chat and SMS reaches the agents 24/7. Benefit verifications arrive in bulk by portal or automatically by API, and connectors trigger next steps when a call ends. Sourceinfinitus.ai/solutions/benefit-verificationread 2026-09-29 |
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NotableTriggers & Channel Coverage Agents run automated voice calls and outreach campaigns (such as annual wellness visit outreach that drives self scheduling) and work queues without staff starting each item. Notable does not describe the trigger configuration itself. Customers report results such as no show rates down 13% at MUSC Health and 14.6% at Montage Health. SourceNotable, notablehealth.com/ai-platform/sidekick and /ai-agent-workforce/overviewread 2026-10-05 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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InfinitusKnowledge Grounding & RAG A knowledge graph gives agents current payor rules and guidelines before each call, connectors bring the customer's knowledge bases (policies, protocols, SOPs) into the platform and keep them current, and conversations are restricted to approved topics and content. Sourceinfinitus.ai/safety-first-airead 2026-09-29 |
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NotableKnowledge Grounding & RAG Notable retrieves EHR data and processes it through LLM prompts, and Sidekick's recommendations cite their sources. Those sources come from the patient record. There is no stated knowledge base, policy library or search layer of the customer's own for agents to draw on. Sidekick does deep document analysis for work such as prior authorization, fax labeling and call transcripts. SourceNotable, notablehealth.com/ai-platform/sidekickread 2026-10-05 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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InfinitusMemory & State Persistence Agents have no memory with a scope or lifetime. They arrive at each call with context pulled live from the customer's systems through connectors, which is retrieval, not memory. Sourceinfinitus.ai/platform/studioread 2026-09-29 |
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NotableMemory & State Persistence There is no stated memory that agents keep from one task to the next, and the EHR remains the source of truth. Sidekick improves with every completed task through machine learning, but Notable does not say what it keeps or for how long. SourceNotable, notablehealth.com/ai-platform/overview and /sidekickread 2026-10-05 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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InfinitusHuman Oversight & Guardrails Situations needing human judgment go to people before the agent responds, a Clinical Escalations observer fires on risk thresholds, and human teams stand behind the agents as fallback. Agent Response Control removes the LLM where content must be verbatim. There is no step where a person approves an agent's output before it is returned or committed. Sourceinfinitus.ai/clinical-evidenceread 2026-09-29 |
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NotableHuman Oversight & Guardrails Operators build workflows that insert human reviewers wherever needed for high complexity or high risk tasks while agents handle routine work, and the review step comes before the work goes on. Sidekick prepares summaries and call transcripts for human review, and Notable describes Sidekick as working with a human in the loop. SourceNotable, notablehealth.com/ai-platform/flow-builder and /sidekickread 2026-10-05 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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InfinitusSecurity, Identity & Governance Infinitus is SOC 2 Type II certified and HIPAA compliant with BAAs. Login always goes through the customer's SSO, customers manage their own staff's authentication and authorization, and all access to customer data and permission changes are logged and monitored. Sourceinfinitus.ai/securityread 2026-09-29 |
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NotableSecurity, Identity & Governance Attestations cover HITRUST, SOC 2 Type 2, PCI DSS and ISO/IEC 27001:2022, with product-level SSO, and all access within the platform is recorded in immutable audit logs traceable to individual users. Disk encryption is among the endpoint controls, employees sign in through internal SSO, and access inside the company is monitored and controlled. SourceNotable, trust.notablehealth.comread 2026-10-05 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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InfinitusObservability & Auditability Lens evaluates every interaction, human or AI, across voice, chat, SMS, email and fax, scoring each against SOP, compliance and clinical criteria the same day. Studio adds visibility into every agent interaction, with escalation patterns and turnaround times. Sourceinfinitus.ai/product/lensread 2026-09-29 |
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NotableObservability & Auditability There are immutable audit logs traceable to individual users and reviewed regularly, agent-level dashboards tracking each agent's performance and success rates, and 360-degree workflow reporting. Business insight dashboards track workflow efficiency, success rates and business outcomes, and each Flow Builder block reports analytics in real time. SourceNotable, notablehealth.com/ai-agent-workforce/overview and /ai-platform/flow-builderread 2026-10-05 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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InfinitusDeployment & Data Residency Customer data is stored in cloud storage within US boundaries, in one fixed region, with no region choice, customer environment or on premises option. Sourceinfinitus.ai/securityread 2026-09-29 |
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NotableDeployment & Data Residency Notable is hosted on Google Cloud Platform, and there is no stated region choice, customer environment or on premises option. Notable runs as a hosted service, and its EHR connections and RPA reach into the customer's own systems from there. SourceNotable, trust.notablehealth.com and notablehealth.com/ai-platform/integrationsread 2026-10-05 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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InfinitusPrebuilt Agents, Templates & Packs Prebuilt agents cover benefit verification (eight standardized call types), prior authorization follow up, patient outreach and member engagement, alongside the FastTrack copilot and prebuilt copilot workflows, and each is a whole product doing its own job. Sourceinfinitus.ai/platformread 2026-09-29 |
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NotablePrebuilt Agents, Templates & Packs Ready made AI skills and prebuilt AI Agents cover registration, scheduling, authorizations, referrals and care gaps, with foundation flows for contact center, revenue cycle, access and quality, and a Builder Hub marketplace for workflow templates. Named agents include a Revenue Cycle Agent, a Clinical Documentation Agent, a Referrals Coordinator Agent, a Front Desk Agent and an Authorizations Agent, and customers run others such as the HOPE AI voice assistant at Southwest General and a Chronic Condition Review Agent at Security Health Plan. SourceNotable, notablehealth.com/ai-agent-workforce/overviewread 2026-10-05 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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InfinitusModel Flexibility & Routing Infinitus runs its own models trained on healthcare intelligence and uses LLMs for language understanding within set contexts. No LLM provider is named, and customers cannot choose a model. Sourceinfinitus.ai/safety-first-airead 2026-09-29 |
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NotableModel Flexibility & Routing LLMs and OCR are named as tool classes inside Flow Builder. No model provider, model name or customer choice is disclosed. Sourcenotablehealth.com/ai-platform/flow-builderread 2026-09-29 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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InfinitusAPIs, SDKs & MCP Extensibility Customers submit work and retrieve results through API endpoints as well as the portal, connectors and APIs come with the platform, and Studio turns an OpenAPI spec into a drafted agent. The API reference is available only to customer accounts and is not published. Sourceinfinitus.ai/solutions/benefit-verificationread 2026-09-29 |
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NotableAPIs, SDKs & MCP Extensibility A Builders Partner Program lets developers and software firms build and monetize agent workflows and integrations on Flow Builder through a Builder Hub marketplace, but no API reference, SDK or MCP server for building on Notable is published. Sourcenotablehealth.com/builders-programread 2026-09-29 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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InfinitusTesting, Debugging & Optimization Studio tests each agent on thousands of simulated calls against set criteria before it goes live, and its Optimizer adjusts the configuration until quality, latency and cost meet the target. Lens scores feed back into Studio, and bias testing flags any category below a 99 percent accuracy threshold. Sourceinfinitus.ai/platform/studioread 2026-09-29 |
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NotableTesting, Debugging & Optimization Teams build, test, deploy and monitor agents in Flow Builder, which a customer describes as a sandbox over their EHR integrations. Sidekick lets staff evaluate voice call performance and feed back for improvement, and agent-level dashboards benchmark performance. No test set or pass criteria are itemized. Notable says Sidekick turns 20 to 30 minute prior authorization submissions into 7 minute workflows. SourceNotable, notablehealth.com/ai-agent-workforce/overview, /ai-platform/flow-builder and /sidekickread 2026-10-05 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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InfinitusBrowser & Computer Use Agent Connectors pull eligibility and payor requirements from payor portals, acting inside platforms that have no API, but Infinitus does not say how the portals are operated. Navigating phone menus (IVR) is voice work, not computer use. Sourceinfinitus.ai/platform/studioread 2026-09-29 |
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NotableBrowser & Computer Use RPA is a named integration method for reading and writing data in systems such as payer portals, so agents act inside platforms that have no API. There is no stated general browser or computer control. Notable says it reads and writes data in any field of any system, using APIs, RPA, HL7 and other methods. SourceNotable, notablehealth.com/ai-platform/integrationsread 2026-10-05 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | I Infinitus |
N Notable |
|---|---|---|
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Entry price Lowest public entry point |
Contact sales | Contact sales |
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Pricing confidence How public the numbers are |
Contact only | Contact only |
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Billing Primary billing axis |
Annual platform and license fee plus usage per task or per minute, or subscription. | — |
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Variable cost Workload / overage exposure |
High variable cost | High variable cost |
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Free tier / trial Try before you buy |
No free tier
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No free tier
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Buying motion Self-serve vs sales call |
Sales call | Sales call |
Neither publishes rates. Infinitus describes annual platform and license fees plus usage per task or per minute, or a subscription. Notable sells through a sales conversation.
More comparisons with Infinitus or Notable
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