Agentic Index
Hello Patient vs Novoflow (2026)
Both put multilingual voice agents on the medical practice front desk and they integrate with the EHR in opposite ways.
Novoflow uses Visual AI computer use agents that operate the EHR screen like a human, no APIs needed, working even against 1990s HL7 feeds and Citrix, documenting 8.5 of 14. Hello Patient runs multi agent voice, text and chat for booking, intake, billing and re engagement, deliberately confined to non clinical workflows, HIPAA and SOC 2 Type 2 with more than 400,000 conversations and a 22.5 million Series A. If your EHR has no usable API, that is the whole decision.
Choose Hello Patient if
- A published compliance posture and conversation volume at scale are what your review will want.
- Explicitly staying out of clinical workflows is the scope boundary that gets this approved.
- Text and chat alongside voice cover how your patients actually reach you.
Choose Novoflow if
- Your EHR has no API worth using, and screen level computer use is the only way in.
- Documented coverage is broader and multilingual scheduling is the core need.
- Cancellation recovery is the measurable return you would build the business case on.
| At a glance | Hello Patient | Novoflow |
|---|---|---|
| Category | Voice agent | Voice agent |
| Entry price | Contact sales | Contact sales |
| Free / trial | Not published | Not published |
| Pricing confidence | contact only | contact only |
| Feature | H Hello Patient |
N Novoflow |
|---|---|---|
| Action & orchestration | ||
|
Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
Full / Explicit | Full / Explicit |
|
Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
Full / Explicit | Full / Explicit |
|
Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
Full / Explicit | Full / Explicit |
| Knowledge & context | ||
|
Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
Partial | Partial |
|
Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
Partial | Partial |
| Control & trust | ||
|
Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
Partial | Partial |
|
Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
Full / Explicit | Partial |
|
Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
Partial | Partial |
|
Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
No / Not documented | Partial |
| Solution readiness | ||
|
Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
Partial | Partial |
| Platform extensibility | ||
|
Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
No / Not documented | No / Not documented |
|
APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
No / Not documented | Partial |
|
Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
No / Not documented | Partial |
| Specialist automation | ||
|
Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
No / Not documented | Full / Explicit |
Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | H Hello Patient |
N Novoflow |
|---|---|---|
|
Entry price Lowest public entry point |
Contact sales | Contact sales |
|
Pricing confidence How public the numbers are |
Contact only | Contact only |
|
Billing Primary billing axis |
enterprise contract | per-clinic contract |
|
Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
|
Free tier / trial Try before you buy |
No free tier
|
No free tier
|
|
Buying motion Self-serve vs sales call |
Sales call | Sales call |