Agentic Index
Hello Patient vs Novoflow (2026)
Both vendors last verified
Hello Patient and Novoflow both answer patient calls for medical practices with AI, and they reach the EHR in different ways. That verdict is the Agentic Index coverage score, graded from each vendor's own published materials.
Hello Patient's agent, Mia, answers calls, texts and chat around the clock for medical, dental and veterinary practices, books and reschedules into the EHR, verifies insurance, handles intake and bill pay and runs recall outreach, with pricing that scales with conversation volume. Novoflow's agents operate the practice's EHR through its screens, reading, clicking and typing like trained staff, beside a voice agent that answers calls and books waitlisted patients into canceled slots. Hello Patient writes appointments, new patient accounts and notes back through EHR integrations and hands anything clinical to a clinician, while Novoflow reaches the EHR only through its screens and names no escalation step. Novoflow enforces role based access, and both claim SOC 2 and HIPAA. Choose Hello Patient for a practice whose EHR connects directly. Choose Novoflow when the only way into the EHR is its screens.
On the Agentic Index healthcare agent ranking, neither Hello Patient nor Novoflow clears the bar, which asks for all five chart loop capabilities documented in full. Each documents one of the five in full. 4 of the 69 vendors in the lane clear it. See the healthcare agent ranking
This comparison is published by Agentic Index, an independent agentic AI vendor research platform. Hello Patient and Novoflow are each graded against the same 14 capability Agentic Index taxonomy, from the vendor's own public materials under the Agentic Index verification standard, alongside 1,084 researched vendors. No vendor pays for placement and no vendor has reviewed this page. How this evidence is graded
Choose Hello Patient if
- Your EHR connects by integration, and the agent should book and reschedule through it.
- Texts and chat matter as much as calls.
- Insurance verification, intake, bill pay and recall outreach belong in the same agent.
Choose Novoflow if
- Your EHR has no usable integration, so the agent must work through its screens.
- Cancelled slots should be filled from a waitlist automatically.
- Staff access should be controlled by role, with full audit logs.
| Feature | H Hello Patient |
N Novoflow |
|---|---|---|
| Action & orchestration | ||
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Integrations & Tool Calling Ability to connect agents to real systems through native integrations, OAuth-authenticated actions, custom tools, APIs, webhooks, or MCP-compatible tools. |
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Hello PatientIntegrations & Tool Calling Agents read patient records and calendars and write appointments, reschedules, cancellations, new patient accounts and appointment notes back into the EHR. They do this natively in athenaOne and through FHIR and HL7 for ModMed, AdvancedMD, NextGen, eClinicalWorks, Zenoti and others. Salesforce and HubSpot are supported as well. SourceHello Patient, hellopatient.com FAQ and homepageread 2026-09-28 |
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NovoflowIntegrations & Tool Calling The agents reach the EHR only by operating its screen. Novoflow names no connector, API integration or custom tool into other systems. SourceNovoflow, novoflow.io homepage and sitemapread 2026-09-28 |
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Workflow Orchestration Ability to sequence, branch, retry, route, and combine deterministic workflow nodes with autonomous agent steps. |
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Hello PatientWorkflow Orchestration The agent runs fixed patient flows (scheduling, reminders, intake, insurance verification, billing, referrals, recall) that Hello Patient maps to the practice's protocols during a six week implementation. Hello Patient names no branching, conditions, workflow builder or multi agent routing that the customer operates. SourceHello Patient, hellopatient.com Product page and FAQread 2026-09-28 |
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NovoflowWorkflow Orchestration A forward deployed engineer from Novoflow maps the practice's SOPs and workflow and configures the agent to run that multi step EHR work. Earlier Novoflow material describes a no code workflow builder that clinic staff use, but today Novoflow's engineers configure each agent. Novoflow describes no branching or multi agent routing. SourceNovoflow, novoflow.io homepage and blogs.novoflow.ioread 2026-09-28 |
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Triggers & Channel Coverage How agents wake up and where they work: schedules, webhooks, message events, CRM events, inbox events, chat, email, voice, and collaboration tools. |
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Hello PatientTriggers & Channel Coverage Inbound patient calls, texts and web chats are answered around the clock with no one at the practice starting the work. Outbound recall, no show and intake outreach runs from lists and timelines the practice provides. SourceHello Patient, hellopatient.com homepage and outbound intake pageread 2026-09-28 |
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NovoflowTriggers & Channel Coverage Inbound patient calls go to the voice agent. When a slot opens after a cancellation, the agent contacts waitlisted patients and books them. It works at all hours, and no one at the practice starts each task. SourceNovoflow, blogs.novoflow.io and novoflow.io homepageread 2026-09-28 |
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| Knowledge & context | ||
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Knowledge Grounding & RAG Ability to ground agent behavior in company data through document ingestion, retrieval, external knowledge APIs, semantic search, or RAG layers. |
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Hello PatientKnowledge Grounding & RAG The agent reads live patient records and calendars from the EHR for each conversation. It answers administrative questions (hours, directions, services) from protocols and content Hello Patient tunes with the practice at onboarding. Hello Patient names no knowledge base or retrieval layer that the practice maintains, and the context is assembled for each conversation. SourceHello Patient, hellopatient.com FAQread 2026-09-28 |
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NovoflowKnowledge Grounding & RAG The practice's SOPs are mapped into the agent's configuration as instructions. Novoflow's extraction pipelines read documents as they arrive. Novoflow describes no knowledge base or retrieval over the practice's content. SourceNovoflow, novoflow.io homepage and newsroom post of 7 February 2026read 2026-09-28 |
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Memory & State Persistence Ability to persist context across a run, conversation, workflow, user, team, or longer-term memory layer. |
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Hello PatientMemory & State Persistence Patient history and context come from the practice's EHR, CRM and PMS, which hold the practice's business record. Hello Patient names no memory that the agent keeps on its own. SourceHello Patient, hellopatient.com Product page and FAQread 2026-09-28 |
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NovoflowMemory & State Persistence Scheduling and patient records live in the practice's EHR as its business record. Novoflow describes no memory that the agent keeps of its own. SourceNovoflow, novoflow.io homepageread 2026-09-28 |
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| Control & trust | ||
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Human Oversight & Guardrails Approval steps, consent checkpoints, escalation rules, structured guardrails, policy constraints, and pause/resume controls. |
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Hello PatientHuman Oversight & Guardrails The practice draws the line between what the agent handles and what a clinician handles. Anything needing clinical judgment (dosing, side effects, prescriptions) is captured and escalated to a person on the team or routed per the practice's protocols. Hello Patient names no step where staff approve an agent action before it commits. SourceHello Patient, hellopatient.com FAQread 2026-09-28 |
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NovoflowHuman Oversight & Guardrails The agent works like a trained staff member at all hours. Novoflow describes no approval step, escalation or hand off rule, and no configurable constraint on what the agent may do in the EHR. SourceNovoflow, novoflow.io homepage and blogs.novoflow.ioread 2026-09-28 |
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Security, Identity & Governance RBAC, SSO, auditability, encryption, least-privilege tool access, compliance posture, and data handling policy. |
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Hello PatientSecurity, Identity & Governance By its own account, Hello Patient is SOC 2 Type 2 certified and HIPAA compliant. It signs a BAA with every practice and does not train models on PHI. It names no SSO, roles or permissions for the practice's own users, and the role based access in its DPA covers Hello Patient's internal controls. SourceHello Patient, hellopatient.com FAQ and DPAread 2026-09-28 |
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NovoflowSecurity, Identity & Governance Novoflow says it is HIPAA compliant and SOC 2 Type II compliant, and it links a trust center on Oneleet. It enforces role based access with full audit logs, signs a BAA with every clinic and undergoes third party security testing. The access model gets one line, and Novoflow does not detail it further. SourceNovoflow, blogs.novoflow.io and novoflow.io homepageread 2026-09-28 |
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Observability & Auditability Traces, logs, execution histories, metrics, audit events, and debugging detail for production agent behavior. |
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Hello PatientObservability & Auditability Every call is logged for review, and an audit log captures every conversation for compliance, beside an analytics reporting dashboard. Hello Patient names no per conversation view of the actions the agent took in the EHR. SourceHello Patient, hellopatient.com FAQ and Product pageread 2026-09-28 |
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NovoflowObservability & Auditability Full audit logs sit alongside role based access, and customers have a dashboard behind a login. Novoflow does not say what the logs record, and it describes no view of the calls or EHR actions the agent took. SourceNovoflow, blogs.novoflow.io and novoflow.io homepageread 2026-09-28 |
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Deployment & Data Residency Deployment modes and options, including SaaS, dedicated cloud, VPC, on-prem, hybrid, local runtime, and self-hosting. |
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Hello PatientDeployment & Data Residency The service is hosted, with servers in the United States and PHI kept inside Hello Patient's environment. Customers cannot choose a region, and no dedicated or customer hosted option is offered. SourceHello Patient, hellopatient.com privacy policy and FAQread 2026-09-28 |
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NovoflowDeployment & Data Residency The agent is given a login to the practice's EHR, which is how it reaches on premises or hosted systems. Novoflow does not say where its own service is hosted, and it names no hosting regions and no customer hosted option. SourceNovoflow, novoflow.io homepage and privacy policy linkread 2026-09-28 |
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| Solution readiness | ||
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Prebuilt Agents, Templates & Packs Ready-made workflows, packaged employees, templates, blueprints, industry solutions, and role-specific agents that reduce time-to-value. |
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Hello PatientPrebuilt Agents, Templates & Packs One agent, Mia, serves specialties including dentistry, dermatology, ENT, mental health, optometry, primary care, urgent care, veterinary and others, with a list of jobs it covers. Each specialty is a configuration of Mia that Hello Patient tunes for the practice, and there are no separate agents or templates for the customer to adopt. SourceHello Patient, hellopatient.com specialty and Product pagesread 2026-09-28 |
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NovoflowPrebuilt Agents, Templates & Packs The one named agent is a New Patient Referral Scheduler, shown in Novoflow's demo. Novoflow's engineers configure each practice's agent around its biggest bottleneck as their own setup work, and Novoflow describes no set of packaged agents that a practice adopts. SourceNovoflow, novoflow.io homepageread 2026-09-28 |
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| Platform extensibility | ||
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Model Flexibility & Routing Ability to work across multiple foundation models, route tasks to different models, or let buyers bring their own providers and keys. |
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Hello PatientModel Flexibility & Routing For each practice, Hello Patient tailors the voice's personality, accent and speed. It names no model provider and offers no model choice. SourceHello Patient, hellopatient.com Product page and privacy policyread 2026-09-28 |
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NovoflowModel Flexibility & Routing The extraction pipeline uses a vision model that Novoflow does not name. No model provider is named, and Novoflow offers no model choice. SourceNovoflow, novoflow.io homepage and newsroom post of 7 February 2026read 2026-09-28 |
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APIs, SDKs & MCP Extensibility Composability layer: stable APIs, SDKs, MCP tool consumption/serving, custom tools, and integration into internal systems. |
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Hello PatientAPIs, SDKs & MCP Extensibility There is no published API, SDK or MCP server for calling Hello Patient, and the site has no developer pages. Deployment needs no engineering team, with CSV exports or custom work for practice systems that lack an API. SourceHello Patient, hellopatient.com FAQ and sitemapread 2026-09-28 |
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NovoflowAPIs, SDKs & MCP Extensibility Novoflow publishes no API, SDK, developer documentation or MCP server. The no code workflow builder in earlier Novoflow material configures automation inside the product, and outside systems cannot call Novoflow through it. SourceNovoflow, novoflow.io homepage and sitemap and blogs.novoflow.ioread 2026-09-28 |
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Testing, Debugging & Optimization Testing, debugging, scoring, retries, fallbacks, quality gates, and optimization loops for improving agent workflows before and after deployment. |
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Hello PatientTesting, Debugging & Optimization Conversation testing and a pilot with real patients are steps of Hello Patient's six week implementation, run with the practice. Hello Patient names no test harness, scoring or experiments for the practice to run itself. SourceHello Patient, hellopatient.com FAQread 2026-09-28 |
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NovoflowTesting, Debugging & Optimization Before an agent goes live, Novoflow's engineers configure and refine it, and they validate extraction output inside their own pipeline. Novoflow describes no test, scoring or experiment tools for the practice to run. SourceNovoflow, novoflow.io homepage and newsroom post of 7 February 2026read 2026-09-28 |
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| Specialist automation | ||
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Browser & Computer Use Browser, desktop, or remote/local computer control for workflows that cannot be handled through stable APIs alone. |
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Hello PatientBrowser & Computer Use Practice systems are reached through API, FHIR and HL7 integrations or CSV exports. Hello Patient names no browser, desktop or computer control. SourceHello Patient, hellopatient.com FAQread 2026-09-28 |
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NovoflowBrowser & Computer Use The agents operate the practice's EHR through computer use. An AI reads the screen, clicks, types and navigates the way a person does, on a login the practice's admin creates for the agent. Novoflow does not say where the agent's session runs. SourceNovoflow, novoflow.io homepageread 2026-09-28 |
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Pricing snapshot
Sourced from the Index pricing dataset · open each vendor's profile for full detail.
| Pricing | H Hello Patient |
N Novoflow |
|---|---|---|
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Entry price Lowest public entry point |
Contact sales | Contact sales |
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Pricing confidence How public the numbers are |
Contact only | Contact only |
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Billing Primary billing axis |
usage (conversation volume across SMS, voice and web chat) | per-clinic contract |
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Variable cost Workload / overage exposure |
Medium variable cost | Medium variable cost |
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Free tier / trial Try before you buy |
No free tier
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No free tier
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Buying motion Self-serve vs sales call |
Sales call | Sales call |
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Pricing verified When this pricing was last checked |
Neither vendor has public rates. Hello Patient prices by conversation volume on a sales call, and Novoflow sells through a contact form.
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