SS&C Blue Prism

Digital workers execute transactions in connected systems, with or without an API. API Hub supplies REST and SOAP integration, and digital workers integrate by "emulating how people use business systems", which reaches applications that expose no API. The product estate names Digital Exchange (the connector marketplace), Interact, Capture, Decipher IDP and Document Automation as integration surfaces, and the AI Gateway sits in front of enterprise LLM APIs and governs their traffic.

Credential scoping rests on the security page's statements about named users and least privilege.

Sourceblueprism.com/products/agentic-automation/ and product estate; platform and cloud delivery pages (read 7 August 2026); readread 2026-09-17

Deterministic automation and agent decisions run in one orchestrated plane. The agentic automation page traces a path from deterministic automation using RPA or API based virtual workers to agents, and says "deterministic technologies provide the execution and governance layer needed today", while agents "extend the possibilities of predefined, determinate automation... to handle complex decisions, tasks and interactions autonomously".

It names agentic work orchestration (design, manage, coordinate, adapt and improve work) and agentic orchestration to "coordinate domain-specific agents or multi-agent teams". WorkHQ is a unified control plane over people, agents, APIs and digital workers, Chorus handles enterprise wide orchestration, and work queue management distributes prioritized work.

Branching, retry and versioning specifics are not published.

Sourceblueprism.com/products/agentic-automation/; WorkHQ launch and platform pages (read 7 August 2026); readread 2026-09-17

Agents work from ingested documents, but no maintained retrieval layer is documented. Agents "achieve goals and manage processes that can be dynamic, structured and unstructured" and "learn from outcomes and adapt behaviors". The estate ships Decipher IDP, Capture, Document Automation and Process Intelligence for reading customer content, and RPA is combined with generative AI to process and analyze document content, with agents working from real time actionable insights.

No index, graph or embeddings layer over the customer's knowledge that persists and stays queryable is documented. The AI Gateway governs LLM traffic and redacts PII, but it is not a knowledge layer.

Sourceblueprism.com/products/agentic-automation/, /products/ai-gateway/; agentic AI pages (read 7 August 2026); readread 2026-09-17

Buyers set the level of autonomy per workflow, with people in the loop as required.

The agentic automation page says agentic AI "makes it possible to do more autonomously without human intervention, although people should be in the loop as required", and sets out rightsizing technology: choosing the level of autonomy per situation on outcomes, cost and compliance, within a governance framework of guardrails, access controls and regular audits.

The autonomy ladder is sold explicitly (task automation, semi autonomous, fully autonomous), and WorkHQ ships human in the loop oversight, so low and high risk work can run in different modes.

Where a checkpoint sits inside a workflow, and how approvals are routed, are not documented.

Sourceblueprism.com/products/agentic-automation/; WorkHQ launch and agentic AI pages (read 7 August 2026); readread 2026-09-17

Blue Prism publishes its certificates and strong access controls. The security page says its policies and procedures are built on ISO 27001 and Cyber Essentials guidelines, with links to view the Cyber Essentials certificate and the BSI certificate of registration, and secure development aligned to NIST, OWASP and PCI. ISO 27001 and SOC 2 Type II are listed as independently audited, alongside HIPAA, PCI DSS and UK G-Cloud listings.

Access is role based on least privilege, with centrally managed named users and "multi-factor security such that no individual can make changes without secondary approval" (dual control), and segregated environments under separate governing controls. The AI Gateway adds RBAC over model access and usage, prompt injection detection and PII redaction.

Sourceblueprism.com/blue-prism-security/, /products/ai-gateway/; security documentation (read 7 August 2026); readread 2026-09-17

Every AI prompt, interaction and decision is recorded. The AI Gateway page lists "non-repudiable audit trails: comprehensive and auditable records of all AI prompts, interactions and decisions, full time auditability, full transparency of AI traffic and the LLM API performance", and real time risk monitoring that "prevents model accuracy drift". The security documentation adds a complete retrospective audit and changelog of all activity, with segregated environments and continuous monitoring after deployment, so platform changes are logged separately from AI activity.

Neither a per run trace view inside WorkHQ nor export to monitoring systems is documented.

Sourceblueprism.com/products/ai-gateway/, /blue-prism-security/; readread 2026-09-17

Agents are said to "learn from outcomes and adapt behaviors" and offer continuous learning, which describes behavior changing rather than a memory a buyer can scope, inspect or clear. No agent memory, shared context store, session persistence or learned context is described for WorkHQ, Agent Solutions or the AI Gateway, and work queue state is the application's data.

Sourceblueprism.com/products/agentic-automation/, /products/ai-gateway/, /ai-information/; WorkHQ and Agent Solutions pages (read 7 August 2026); readread 2026-09-17

Customers can run Blue Prism in their own environments. The AI Gateway page offers "flexible deployment options to fit your governance and data sovereignty needs, including SS&C private cloud data centers, access through AWS and on-premises deployments". The platform is also offered as SaaS on Blue Prism Cloud, on premises, in the customer's own public cloud across AWS, Azure, Google Cloud, IBM and Oracle Cloud Infrastructure, hybrid and multi cloud, and through a bring your own license route on AWS Marketplace for running it in the customer's own AWS account.

No region list for Blue Prism Cloud is published.

Sourceblueprism.com/products/ai-gateway/; cloud delivery page and AWS Marketplace listing (read 7 August 2026); readread 2026-09-17

Prebuilt agents and packaged skills are both on offer. AI agent templates are offered directly, SS&C Agent Solutions supplies either templatized or custom agents already running inside SS&C's own operation, and pre integrated AI skills come bundled with cloud digital workers. The product estate names Digital Exchange, the marketplace assets are taken from, alongside Decipher IDP, Capture and Document Automation as packaged products. Each works on its own when adopted.

Sourceblueprism.com/products/agentic-automation/ and product estate; agentic automation and cloud pages (read 7 August 2026); readread 2026-09-17

Work reaches digital workers on schedules and from queues, without a person starting it. Digital workers run scheduled and queued workloads, with work queue management distributing prioritized tasks, and the agentic page describes agents that "act, adapt and learn to handle complex decisions, tasks and interactions autonomously", automating complex work "without the permanent need for human involvement".

No catalog of triggers (event types, webhooks, inbound channels) is published.

Sourceblueprism.com/products/agentic-automation/; platform documentation (read 7 August 2026); readread 2026-09-17

Administrators control which models are reachable and how they are used. SS&C AI Gateway is "a secure, centralized large language model (LLM) governance platform, enabling seamless and safe AI integration with new and existing enterprise technology", giving "full transparency of AI traffic and the LLM API performance", with "role-based access control (RBAC): control AI model's access and usage precisely" and private LLM chat. It sits in front of the LLM APIs the enterprise connects.

No model menu, provider list or per agent model selection is published, and no provider is named.

Sourceblueprism.com/products/ai-gateway/; readread 2026-09-17

Blue Prism documents integration outward, but no published API for driving the platform itself. API Hub exposes REST and SOAP integration, a public GitHub organization exists, the estate names UX Builder and Interact for building interfaces onto automations, and Digital Exchange distributes assets. API Hub is documented as the route for automations to reach other systems, not as an interface other systems use to drive WorkHQ.

No SDK family, MCP server or agent to agent protocol is published, and there is no public WorkHQ or Control Room API reference or MCP endpoint for other tools to call.

Sourceblueprism.com/products/agentic-automation/ and product estate; platform documentation (read 7 August 2026); readread 2026-09-17

Changes can be tried before they reach production. Simulation Mode provides dry run execution before production, and upgrades carry documented rollback options. The agentic page describes designing and testing in the SS&C Innovation Lab, and agents that "learn from outcomes and adapt behaviors".

No scored test cases, regression suite or agent specific evaluation report is documented. Model drift is watched through the AI Gateway's risk monitoring instead.

Sourceblueprism.com/products/agentic-automation/; platform and cloud release documentation (read 7 August 2026); readread 2026-09-17

Blue Prism operates customers' business systems through their own interfaces. Digital workers are described as "emulating the way people use business systems, the decisions they make and the processes they follow", to augment, replace or digitize manual processes, and the agentic automation page keeps deterministic RPA as the execution layer beneath agents, with Desktop named in the product estate. The platform owns and runs this interface control, so how often it breaks when interface elements change is a live question for this product.

Sourceblueprism.com/products/agentic-automation/; platform description (read 7 August 2026); readread 2026-09-17