Tungsten Automation

Agents reach outside systems through a documented interface. Expanded MCP integration, new in TotalAgility 2026.3, lets agents invoke external tools through standardized interfaces, with the agent consuming MCP as a client.

Sourcetungstenautomation.com/products/totalagility/release-highlightsread 2026-09-18

Multi-agent orchestration is an available TotalAgility capability that coordinates multiple AI agents across enterprise workflows, alongside orchestration of document-driven workflows across enterprise systems. Tungsten's knowledge discovery example shows worker agents collaborating with each other in natural language and structured JSON inside a workflow that combines traditional automation with agent steps.

Sourcetungstenautomation.com/products/totalagility/release-highlightsread 2026-09-18

Agents answer from knowledge bases the customer loads. Any document, regardless of size, can be loaded into a knowledge base in a single automation step, with chunking, OCR and vectorization preparing it, and the AI agent uses the knowledge base in a retrieval-augmented generation pattern to locate relevant information. AI Knowledge Bases centralize and search unstructured enterprise content, and natural-language queries return traceable, source-backed insights. New material enters by loading it, not by retraining.

Sourcetungstenautomation.com/blog/building-an-intelligent-knowledge-discovery-agentread 2026-09-18

Tungsten names human-in-the-loop controls and exception handling as built-in TotalAgility capabilities, with SLA management, so exceptions route to a person inside the workflow rather than being resolved by the agent alone. Agents run inside case-driven process boundaries. Approvals sit at the workflow layer.

Sourcetungstenautomation.com/blog/building-inhouse-vs-partnering-with-an-automation-expertread 2026-09-18

TotalAgility Cloud carries government authorizations listed on Tungsten's release page, meeting U.S. federal security requirements, U.S. state, local, tribal and educational government requirements, and Australian federal, state and territory government security requirements. Tungsten's trust center states adherence to SOC 2 Type II, NIST, HIPAA and GDPR. The customer-facing control on the agent layer is enhanced MCP governance, which lets the customer control which AI tools each agent may access, and AI interactions are clearly identified for transparency.

Sourcetungstenautomation.com/products/totalagility/release-highlightsread 2026-09-18

What agents do is recorded. TotalAgility logs agents' use of AI tools in full under its MCP governance, and Tungsten names audit trails and continuous monitoring among the platform's built-in capabilities, so each agent's tool access and the workflow it runs inside leave an auditable record. The behavior on the record is the agent's.

Sourcetungstenautomation.com/products/totalagility/release-highlightsread 2026-09-18

Users query case data through natural-language interactions with TotalAgility's agents, which carries conversation state within a session. The case record the agent reads is the business record itself, the application's data model rather than a memory the agent keeps, and knowledge bases are reference material the customer loads. No agent memory layer with its own scope and lifetime is documented, so nothing says whether memories can be reviewed, edited, deleted or scoped by user, team or workspace.

Sourcetungstenautomation.com/products/totalagility/release-highlightsread 2026-09-18

TotalAgility runs on the customer's own premises as well as in TotalAgility Cloud. Tungsten's FedRAMP High announcement of 19 March 2026 describes agencies moving from solely on-premises deployments to secure cloud and hybrid models, using TotalAgility alongside their existing applications. Federal agencies can reach TotalAgility Cloud directly or through public-sector contract vehicles.

Sourcetungstenautomation.com/press-releases/2026/fedramp-high-tungsten-totalagility-cloud-shortens-agencies-path-to-secure-process-modernizationread 2026-09-18

Tungsten ships customer-adoptable packaged assets. More than 300 pre-trained extraction models across industries and document types deploy with no training required, and Tungsten cites more than 3,000 pre-trained models across its ecosystem. Each model does its own job on its own document type, so removing one leaves the rest whole.

Sourcetungstenautomation.com/products/totalagility/release-highlightsread 2026-09-18

Work reaches TotalAgility without a person asking. The platform is described as a foundation for document intake, classification, routing and task automation, so an arriving document is classified and routed into the process on its own rather than on a user's request. Document intake is the event-driven trigger.

Sourcetungstenautomation.com/press-releases/2026/fedramp-high-tungsten-totalagility-cloud-shortens-agencies-path-to-secure-process-modernizationread 2026-09-18

The customer chooses the model. Tungsten states that TotalAgility's Bring Your Own Model capabilities let customers combine leading AI providers, including Microsoft Azure OpenAI Service and others, as well as their own custom LLMs. That is customer control of the model rather than vendor-side routing.

Sourcetungstenautomation.com/blog/building-inhouse-vs-partnering-with-an-automation-expertread 2026-09-18

Builders extend TotalAgility with a DocAI Studio SDK for deploying document AI solutions and with AI-assisted development for creating agents, both listed on the release page. The platform's MCP support is consumed by its agents as a client, which makes it an integration rather than a way to call TotalAgility from outside. No public API reference for invoking TotalAgility agents or processes from outside is documented.

Sourcetungstenautomation.com/products/totalagility/release-highlightsread 2026-09-18

Answer quality can be optimized over time against standardized benchmarking, one of TotalAgility's knowledge discovery capabilities listed as available on the release page. A standardized benchmark gives a comparable score to optimize against, though the benchmark sets and result format are not documented.

Sourcetungstenautomation.com/products/totalagility/release-highlightsread 2026-09-18

Tungsten ships its own robotic process automation that operates real application interfaces. Its robots capture screen images and locate and identify UI elements such as labels, buttons and text boxes within application environments including Citrix, communicate with virtualized applications, and run concurrently under centralized robot management with version control across development, test and production. That is documented control of a real interface, not a scrape or a fetch. The robots cope with screen elements by identifying them on the rendered screen.

Sourcetungstenautomation.com/products/rparead 2026-09-18