Tungsten Automation
Also known as: Kofax, Tungsten TotalAgility, TotalAgility, KTA, Kofax TotalAgility, Tungsten Capture, Kofax Capture, Tungsten RPA, InvoiceAgility, DocAI Studio
Intelligent document processing leader turned agentic platform: TotalAgility runs multi agent orchestration over document heavy workflows, with FedRAMP High, GovRAMP and IRAP PROTECTED authorisations across three jurisdictions.
Tungsten Automation, formerly Kofax, is the largest intelligent document processing vendor by revenue and has spent the last two years extending that base into agentic automation. Its platform, Tungsten TotalAgility, combines low code process design, AI driven document processing, case management and workflow orchestration in a single stack.
The agent layer is named and reasonably specific. Quick AI Agents create custom agents that interact with users and automate workflows. A Case Agent surfaces relevant information from complex case data through natural language queries. A Question Answering Agent works over unstructured long form content using semantic search and retrieval augmented generation. Multi Agent Orchestration coordinates several agents on a single complex case. The platform is packaged in three tiers aligned to those jobs: Intelligent Document Processing, Workflow Automation, and Knowledge Discovery.
Security is where this vendor genuinely leads. TotalAgility Cloud achieved FedRAMP High Authority to Operate in March 2026, added GovRAMP Authorized status for state, local, tribal and education buyers in June 2026, and was assessed at IRAP PROTECTED level in Australia shortly after. Tungsten frames this deliberately as one repeatable security foundation that travels across jurisdictions rather than a series of one off regional exercises, and federal customers can inherit controls from the FedRAMP boundary to shorten their own authorisation cycles. Underneath sit SOC 2 Type I and II annually, SOC 3 on request, ISO 27001 certification and QSA assessed PCI DSS, plus governance aligned to US Executive Order 14110 for AI enabled workflows.
The honest limits are on the model and evaluation axes. No model selection, routing or bring your own model surface was retrieved from Tungsten first party pages, and no agent evaluation or testing tooling is documented at all.
Vendor details
Canonical URL
https://www.tungstenautomation.com
Category
Enterprise operations agent
Subcategory
Agentic automation on an intelligent document processing platform
Funding status
Private, headquartered in Irvine, California. Formerly Kofax, renamed Tungsten Automation in 2024. Reported 40 year legacy, roughly 2,200 employees across 40 countries, 25,000 customers and over 350 federal agencies.
Company status
independent
Use cases & customers
Primary use cases
Target customers
Deployment options
Integrations
Integrates alongside existing systems without rip and replace, with ERP integration, document intake from any channel, pre-integrated Microsoft Azure Read OCR, and Tungsten RPA for task automation. Enterprise identity through the customer own IdP with SSO, MFA and RBAC, and log centralisation into the customer SIEM. A full connector inventory and any MCP support were not retrieved in this pass.
In practice
A bank processes garnishee orders end to end, with agents classifying the document, extracting the obligation and driving the downstream case without an operator opening each file.
A federal agency inherits security controls from the FedRAMP High boundary to shorten its own authorisation cycle, moving document workflows off purely on premise deployments into cloud or hybrid.
A compliance team queries years of unstructured case files in natural language through the Question Answering Agent rather than commissioning a manual document review.
Sources & related URLs
Research sources
Agentic Index coverage score
10.5 / 14 capabilities · 75%
| Integrations & Tool CallingPlugs in alongside existing systems with no rip and replace, with ERP integration, pre-integrated Microsoft Azure Read OCR, Tungsten RPA for task automation and identity through the customer own IdP; a full connector inventory was not retrieved. Tungsten federal solutions page and platform documentation 2026-08-07 | Full |
|---|---|
| Workflow OrchestrationMulti Agent Orchestration coordinates several AI agents on a single complex case, over a platform that orchestrates complex case driven workflows with low code and no code design; Everest Group recognises Tungsten as a Leader in Process Orchestration. Tungsten TotalAgility release highlights and federal solutions page 2026-08-07 | Full |
| Knowledge Grounding & RAGThe Question Answering Agent finds answers within unstructured long form content using natural language queries, semantic search and RETRIEVAL AUGMENTED GENERATION, a Case Agent surfaces information from complex case data, and Knowledge Discovery is a named product tier turning unstructured content into actionable insight. Tungsten TotalAgility roadmap blog and release highlights 2026-08-07 | Full |
| Human Oversight & GuardrailsWorkflows enforce approvals and evidence as a stated capability, agents operate inside case driven process boundaries, and governance, risk assessments, testing and ongoing monitoring are aligned to US Executive Order 14110 specifically to ensure safe and compliant AI enabled workflows. Tungsten federal and defence solutions page 2026-08-07 | Full |
| Security, Identity & GovernanceFedRAMP HIGH Authority to Operate for TotalAgility Cloud announced March 2026, GovRAMP Authorized status June 2026 for state, local, tribal and education buyers, and IRAP Assessed PROTECTED level in Australia; plus SOC 2 Type I and II annually, SOC 3 on request, ISO/IEC 27001 certification, QSA assessed PCI DSS, NIST, HIPAA and GDPR, with SSO, MFA and RBAC through the customer IdP and control inheritance from the FedRAMP boundary. Tungsten trust centre, FedRAMP press release and federal solutions page 2026-08-07 | Full |
| Observability & AuditabilityLogs centralise into the customer own SIEM, Tungsten Analytics for TotalAgility carries a broad set of auditing data and can emit audit messages to a preferred logging system, and stronger compliance and auditability is a stated outcome. Tungsten federal solutions page and Security and Compliance Guide 2025.3 2026-08-07 | Full |
| Memory & State PersistencePersistent Conversations are documented as allowing the AI to maintain context over several interactions, and case state persists across the workflow, but this was retrieved from an aggregator rather than a Tungsten first party page and no memory architecture is described. Third party platform documentation summary 2026-08-07 | Partial |
| Deployment & Data ResidencyOn premise deployment remains fully supported alongside TotalAgility Cloud and hybrid models, with the FedRAMP High ATO explicitly enabling agencies to move from solely on premise into secure cloud and hybrid; separate authorised environments exist for US federal, US SLED and Australian PROTECTED workloads. Tungsten FedRAMP press release and IRAP announcement 2026-08-07 | Full |
| Prebuilt Agents, Templates & PacksNamed prebuilt agents ship in the platform including Quick AI Agents, Case Agent and Question Answering Agent, alongside 300+ pre-trained extraction models requiring no training and a Document Library expanded to over 3,000 pre-trained models, with DocAI Studio as a no code authoring surface. Tungsten TotalAgility release highlights and roadmap blog 2026-08-07 | Full |
| Triggers & Channel CoverageDocuments are processed from any channel as the primary intake surface, feeding case driven workflows that trigger downstream orchestration; agents interact with users directly through Quick AI Agents. A formal trigger inventory was not retrieved. Tungsten TotalAgility product listing and release notes 2026-08-07 | Full |
| Model Flexibility & RoutingNo model selection, routing or bring your own model surface was retrieved from any Tungsten first party page. IMPORTANT: a BYOLLM bring your own LLM claim circulating in aggregator listings for this product belongs to a DIFFERENT VENDOR whose description was interleaved into the same listing, and was deliberately not carried. Possible undergrade, verify against TotalAgility documentation. Tungsten first party pages 2026-08-07 | Unable to verify |
| APIs, SDKs & MCP ExtensibilityTotalAgility exposes server APIs over HTTP and HTTPS with a Link Server tier for integration, plus low code and no code build surfaces allowing customers to build and update solutions in house, but no SDK family, public API reference or MCP support was retrieved. Tungsten Security and Compliance Guide 2025.3 and federal solutions page 2026-08-07 | Partial |
| Testing, Debugging & OptimizationNo agent evaluation, testing, simulation or debugging capability for customer built agents was documented anywhere across the product, release or documentation surfaces retrieved. Honest absence. Tungsten TotalAgility documentation 2026-08-07 | Unable to verify |
| Browser & Computer UseTungsten RPA is a named product integrated with TotalAgility for task automation, and RPA drives application interfaces which is computer use in substance, but no capability surface, documentation or scope detail was retrieved in this pass. Same treatment as pega and appian for comparability. Tungsten TotalAgility product listing 2026-08-07 | Partial |
The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded
Pricing
Contact sales; three named tiers published without prices
tiered platform packages aligned to use case
Included quota
Not published. Tier entitlements are described qualitatively rather than as quotas.
What is public
The three tier structure and its use case alignment are published. No prices, quotas or agent consumption units were retrieved.
Billing mechanics
Not publicly disclosed. Sold direct and through a partner channel including Titanium tier partners, and through US public sector contract vehicles for federal buyers.
Cost watchouts
Tier boundaries are drawn around capability rather than volume, so a customer needing knowledge discovery over unstructured content is pushed to the top tier regardless of size. Document processing volume and the number of RPA bots are the historical cost drivers in this category. TOKEN COST IS THE LIVE RISK: a Tungsten customer publicly calculated that a fully agentic approach to one AML and KYC workload would run 5 million USD a year in tokens against 250,000 for a hybrid design, so agent architecture choices dominate run cost far more than licence tier.
Variable cost rationale
Nothing commercial is published, so cost cannot be forecast from vendor pages. More importantly this is the one vendor in the sweep with hard evidence of how severe agent run cost can be: a customer calculated 5 million USD a year in tokens for a fully agentic AML and KYC design against 250,000 for a hybrid alternative. The variable component is therefore driven by architecture decisions made after purchase, which is the least predictable kind of exposure.
Additional watchouts
Model the token cost of the agent design separately from the licence. The vendor own customer evidence shows a twenty fold swing between fully agentic and hybrid architectures on the same workload.
Overage / add-ons
Not published.
Sales call required
Yes, required for paid access
Free / trial
Demo on request
Lowest paid plan
Intelligent Document Processing (Standard)
Commercial notes
Private company, reported as the largest seller of intelligent document processing software by revenue, with roughly 25,000 customers and over 350 federal agencies. Scale is well evidenced even though pricing is not.
Key ambiguities
All prices, plus how agent execution is metered. Unlike most vendors in this sweep Tungsten has not published any named agent consumption unit, so whether agent runs draw on a licence entitlement or on pass through model cost is unknown.
Missing data
List prices, tier entitlements as quotas, agent metering, and RPA bot licensing.
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Alternatives to Tungsten Automation
The closest documented capability profiles to Tungsten Automation among enterprise operations agents tracked by Agentic Index, ordered by similarity on the same 14 point evidence the rankings use. No vendor pays for placement.
- Leena AI9.5 / 14A lighter documented profile than Tungsten Automation
- Synera10.5 / 14Adds documented Testing, Debugging & Optimization
- Alloy.ai10.0 / 14Adds documented Testing, Debugging & Optimization
- ControlUp10.0 / 14Adds documented Testing, Debugging & Optimization
- Corelayer10.0 / 14Adds documented Testing, Debugging & Optimization
- ketteQ11.0 / 14Adds documented Testing, Debugging & Optimization
Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded