SAP

Joule Studio uses MCP and A2A to connect agents across SAP and non-SAP landscapes, connects SAP context, integrations and open development tools, and custom agents can be built pro-code on frameworks such as LangChain and LlamaIndex. Ready-to-use Joule agents act on SAP's own applications across functions.

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Joule Agents automate workflows end to end and take on cross-functional work, grounded in code, rules and the SAP Knowledge Graph as a foundation for autonomous coordination, with context-aware assistants directing specialized agents across functions.

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Joule agents are grounded in the customer's SAP context: answers are grounded on the metadata and data of the customer's SAP solution, agents draw on the SAP Knowledge Graph embedded in code and rules, and Joule Studio embeds the customer's process, data and business context into the agents it builds.

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Governance sits at the policy layer: SAP AI Agent Hub enforces agent and MCP governance and compliance across the landscape and runs a formal verification workflow so that no agent, model or MCP server stays in the landscape without a verified governance record, and agents are described as operating within their architectural and governance boundaries.

That governs which agents may run, not what a running agent does. No documented approval step holds an agent's action for a person at the node, workflow or policy layer; Joule Studio's workflows are named only as something a customer built approval flows with.

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The SAP Trust Center publishes its certifications and attestations with the reports behind them: SOC 1 and SOC 2 reports and bridge letters, ISO 27001 certificates, ISO 42001 for responsible AI management, BSI C5 audit reports, FedRAMP, and a page on EU AI Act governance for Joule Agents. The customer-facing controls are documented in Joule Studio, which governs identity, runtime and agent performance with identity and access controls including SAP Cloud Identity Services.

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SAP AI Agent Hub's AI observability surfaces session health, goal completion rate and tool-call correctness for every agent in the inventory, and lets a team drill into individual sessions to trace each tool call and retrieval step and perform root-cause analysis. It covers SAP, custom and third-party agents in one inventory and ties agent telemetry to business KPIs, and Joule Studio names visibility into agent behavior, decisions and failures among its governance capabilities. The behavior on the record is the agent's.

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Joule is a conversational assistant: people describe what they need and Joule carries the request through a session across web, desktop and mobile apps, which is conversation state within a session. The business data agents draw on in SAP applications and Business Data Cloud is the customer's system of record, the application's data model rather than a memory the agent keeps. No memory layer with its own scope and lifetime is documented, so there is no published way to review, edit, delete or scope memories by user, team or workspace.

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SAP's Trust Center states that customers can select their preferred data center location based on their regional requirements and regulatory needs, with globally dispersed data centers that store and process data within specific geographic locations and replication across sites for recovery.

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SAP ships a catalog of ready-to-use Joule Agents and Joule Assistants that buyers browse by business function, from customer experience onward, described as expert agents encoded with SAP's business-process expertise that automate manual processes across domains, with context-aware assistants directing the ready-to-use agents across functions.

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Work reaches Joule agents without a person asking. SAP's announcement of the agent builder in Joule Studio reaching general availability names system-triggered agents that activate automatically on system events, API triggers or a schedule, reducing manual intervention. Events, schedules and conversation all start work, with Joule itself as the conversational entry point across SAP applications.

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Builders choose the models their solutions use. SAP's generative AI hub lets customers build, test and deploy solutions that draw on many models across providers, combining SAP's own models, including specialized ones such as SAP-ABAP and SAP-RPT, with third-party frontier models, and Joule Studio's custom agents are built on that platform, with pro-code builds using frameworks such as LangChain and LlamaIndex.

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Joule agents are callable from outside: SAP's general-availability announcement of the agent builder names API triggers that start an agent and agent-to-agent collaboration that lets third-party agents coordinate tasks and share context with Joule agents, and Joule Studio states it uses A2A to connect agents across SAP and non-SAP landscapes.

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Joule Studio names pre-launch testing and validation and continuous evaluation and improvement of agent performance among the governance capabilities that help teams secure, test, monitor and improve AI solutions in production, and the generative AI hub is built for teams to build, test and deploy solutions across models. Testing before launch is a named part of the development path.

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With the Joule desktop app, people describe what they need and Joule acts across their local files and applications to deliver the outcome, according to SAP's Joule Work page. That is a present-tense claim of local action, but the mechanism is not documented: nothing shows Joule operating an application or browser interface, as opposed to working through files, connectors and APIs.

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