HighRadius

Agents write back into the systems finance already runs on. Prebuilt connectors reach more than 50 ERPs and accounting platforms, among them SAP ECC 6.0 and S/4HANA through certified ABAP accelerators, Oracle, Microsoft Dynamics 365, NetSuite, Workday, Sage Intacct and QuickBooks, syncing both ways over HTTPS APIs in real time or SFTP in batches.

Payment postings, credit updates, released blocked orders and dispute outcomes flow back into the ERP, cash application sends enriched payment files in BAI2, EDI 820, CSV or JSON for invoice clearing, and close agents post journals to the source ledgers. Banks, payment processors, credit agencies and Salesforce dispute queues connect as well.

Sourcehighradius.com/product/erp-integration-solutionread 2026-11-09

Work moves through chained agents rather than single bots, which HighRadius sells as end to end process orchestration. A payment runs from bank statement download through remittance capture, customer identification, invoice matching and deduction coding to ERP posting, and unmatched items land on analyst worklists with recommended customers and remittances.

Credit runs from application processing and risk scoring to approval and blocked order release, deductions from portal claim download and validity prediction to dispute routing, and payables from email capture and three way matching through non PO coding and approval to vendor payment.

Sourcehighradius.comread 2026-11-09

Agents ground their work in the customer's own finance records.

The AR inbox, AR Copilot, AP portal automation, financial statement extraction, invoice data capture and chart of accounts merge agents use retrieval augmented generation with large language models, non PO invoice coding draws on embeddings of past coding, and AR and payroll forecasts use models trained on each customer's own history.

ERP data such as customer master, open AR, GL postings and bank statements persists in the platform with Snowflake as its warehouse, and FreedaGPT answers questions by writing validated SQL over that data while sending the model only the schema.

Sourcehighradius.comread 2026-11-09

People sign off on what moves money or reaches a customer. Collectors review and edit every FreedaGPT drafted email before it goes, action items from calls such as promises to pay are logged only with the collector's approval, and simulate mode lets a team review a dunning batch before anything is sent.

Invoices approve automatically only when they meet policy with no exceptions, high value invoices follow multilevel decision trees, blocked orders and credit limits follow approval hierarchies, journals pass an approval workflow before posting, and treasury payments need multitier approval, where approvers can reject, delegate or ask for more information.

Sourcehighradius.com/software/accounts-payable/accounts-payable-automation/invoice-approvalread 2026-11-09

Customers sign in to the applications through single sign on with multifactor authentication, and role based access controls govern who sees which financial data. Maker checker rules stop one user from both preparing and approving a close task, payment approvals route by predefined roles, and FreedaGPT returns only what is relevant to the user's role.

HighRadius holds ISO 27001:2022 certification, SOC 1 Type 2, SOC 2 Type 2 and SOC 3 reports and PCI DSS v4.0.1 compliance, takes part in the Texas Risk and Authorization Management Program and the EU and US Data Privacy Framework, and releases audit reports and penetration test summaries through a trust center access request.

Sourcetrust.highradius.comread 2026-11-09

Teams can see how agents perform and what they did, though not why each one acted. Product Agent Metrics tracks success rates, task completion and adoption for each automated or assisted agent, and the collections timeline logs every automated and manual email, call and transcript, promise to pay and note in order.

Close tasks keep a chronological log of every change for auditors, an ERP connector dashboard shows payment interface activity, and platform audit logs record sign ins, privilege changes and new accounts. No decision trail explains the reasoning behind a particular match, code or approval.

Sourcehighradius.com/software/order-to-cash/analytics/product-agent-metricsread 2026-11-09

No agent keeps a memory of its own with a stated scope or lifetime. What carries from one task to the next is the business record: a collections timeline holding every promise to pay, call log, note and email for each customer account, dispute and deduction cases, and transaction history synced from the ERP, which HighRadius retains for seven years. Customer data also trains the models that improve the service, so what agents learn lands in model weights rather than in a store a buyer can review, edit or delete for a single customer.

Sourcehighradius.com/software/order-to-cash/collections-management/activity-logging-and-trackingread 2026-11-09

The service runs on AWS, Google Cloud and Microsoft Azure, with data centers in the United States, Europe (Germany and Ireland) and Canada. For EU customers the data processing addendum keeps personal data processing inside the UK, EU and EEA, with approved transfers to the United States and India, where HighRadius affiliates handle development and support.

Some module processors run in the United States only, among them Deepgram call transcription and ElevenLabs voice for the calling agents. Customers do not host the platform: the subscription covers servers, storage and infrastructure management, and the HEX program installed inside SAP only extracts and transfers data.

Sourcehighradius.com/subprocessorsread 2026-11-09

More than 190 named agents come ready to adopt, grouped into products a customer can buy one at a time or together: collections, cash application, deductions, credit, electronic invoicing, AP automation, supplier portal, vendor payments, B2B payments, financial close, reconciliation, intercompany, consolidation, reporting, cash management, cash forecasting and treasury payments. Examples include AP Portal Invoice Upload, Virtual Call Attendant, Payment Invoice Matching, Deductions Coding, Blocked Order Release, Non PO GL Coding, Unbilled Revenue Accrual and Payroll Forecast, each tied to operational KPIs such as auto match rates or days to close.

Sourcehighradius.comread 2026-11-09

Events start most of the work. Bank statements download on their own each day and feed cash application and the daily cash forecast, remittance and supplier invoice emails are picked up as they land in shared AR and AP inboxes, and blocked orders arrive from the ERP over real time APIs for release. A virtual call attendant answers inbound customer calls around the clock, dunning goes out at the hour each customer has tended to respond, and GL postings are checked every day so anomalies raise alerts during the month instead of piling up for the close.

Sourcehighradius.com/software/order-to-cash/collections-management/virtual-call-attendantread 2026-11-09

Model choices belong to HighRadius. Predictive agents run its own models, such as random forests for payment matching and remittance prediction, LightGBM for blocked order release, k means clustering for customer segmentation and Q learning for skipping payments that carry deductions.

Generative features, FreedaGPT among them, use large language models served through Amazon Bedrock, Google Vertex AI and Azure OpenAI Service, with OpenAI named for FreedaGPT, while calling agents speak through ElevenLabs and calls are transcribed by Deepgram. No setting lets a customer or administrator pick or route the model behind an agent.

Sourcehighradius.com/subprocessorsread 2026-11-09

Outside systems reach the platform through a handful of named interfaces. Data as a Service, a paid analytics addition, exposes REST APIs with ready made data entities across the receivables products and an auto scheduler for batch transfers, bulk payment APIs bring payments into the treasury module for approval and execution, and API triggers open dispute workflows from other systems. There is no public API reference, developer portal, SDK, MCP server or agent card, and the endpoints, authentication and resources behind these interfaces are not public.

Sourcehighradius.com/software/order-to-cash/analytics/data-as-a-serviceread 2026-11-09

Forecasting agents are measured against what actually happens. Cash Forecast Variance compares each past forecast with actual inflows and outflows by cash flow category, with historical forecast trends and a variance matrix that drills into how the gap changed over time, and AutoML keeps choosing the most suitable model for each forecast period as payment patterns shift. Anomaly detection retunes itself when users mark alerts as false positives. Collections, cash application and close agents have no test suite or staged run for checking a change before it reaches production.

Sourcehighradius.com/software/treasury-risk/cash-flow-forecasting-software/cash-forecast-varianceread 2026-11-09

Bots work inside customer and retailer portals that HighRadius does not control. Using RPA and the customer's own credentials, they sign in to more than 600 customer AP portals to upload invoices and check their status, flag skipped invoices and resubmit them, gather remittances from more than 500 portals, and move through retailer claim portals such as Amazon and Kroger to search for and download deduction claims. End users manage the portal credentials, and alerts go out when a credential expires or a portal's navigation changes. The browser engine behind the bots goes unnamed.

Sourcehighradius.com/software/order-to-cash/deductions-management/portal-claim-downloadread 2026-11-09