monday.com
Work OS with AI agents, automations, and 200+ integrations.
monday.com is a publicly traded Work OS combining AI agents, automations, and 200+ integrations. It offers a free tier with paid plans from around $9/seat.
Vendor details
Canonical URL
https://monday.com
Category
Enterprise operations agent
Subcategory
Work OS — agents + automation
Use cases & customers
Primary use cases
Target customers
Deployment options
In practice
Your team's work lives in a dozen tools and nothing pulls it together. monday.com is a Work OS that connects them through more than 200 integrations.
The same status-chasing and handoffs happen manually every week. monday.com's automations handle those repeatable steps, so the busywork runs itself.
You want AI doing real work inside your projects, not just summarizing. monday.com adds AI agents into the Work OS, so they act on the work your team manages there.
Agentic Index coverage score
10.0 / 14 capabilities · 71%
| Integrations & Tool CallingA large app marketplace with a Developer Center and monday code app hosting, a GraphQL platform API, MCP support for external AI integration, and DEDICATED ONBOARDING INFRASTRUCTURE THAT LETS EXTERNAL AI AGENTS SIGN UP, AUTHENTICATE AND OPERATE inside the platform on behalf of humans, organising projects, updating workflows, triggering automations and generating reports, monday.com agent infrastructure announcement 2026-03 and developer documentation 2026-07-30 | Full |
|---|---|
| Workflow OrchestrationAgent Factory is a standalone product for designing, launching and managing agents that handle complex workflows as integrated members of a team, with agents analysing context, making judgement calls and independently executing multi step work rather than firing simple triggers; an AI workflow builder and composable AI blocks sit underneath, and Sidekick coordinates execution across the platform, monday.com Elevate product announcements and monday AI support documentation 2026-07-30 | Full |
| Knowledge Grounding & RAGSidekick works cross contextually across boards, docs and people so agents ground on the customer's own workspace content, and workdocs and formula generation draw on the same context, but no external knowledge base ingestion, retrieval architecture, citation behaviour or grounding controls were documented on the pages reviewed, monday AI support documentation 2026-07-30 | Partial |
| Human Oversight & GuardrailsGovernance exists at the account layer rather than the agent layer: a SEPARATE SET OF AI TERMS AND CONDITIONS must be accepted before AI can be added to an account, an AI star icon marks every surface where AI is active, agents can be instructed to identify themselves as an AI agent on a call, and admins control 2FA, SSO, audit logs and IP restrictions. But no per action approval gate, guardrail configuration or pre execution policy check on agent behaviour was documented, monday AI support documentation and trust centre 2026-07-30 | Partial |
| Security, Identity & GovernanceArguably the broadest posture in the index: SOC 1 Type II, SOC 2 Type II, SOC 3, ISO 27001:2022, 27017, 27018, 27032, 27701, GDPR and UK GDPR, CCPA, LGPD, HIPAA with BAA, PIPEDA, Japan's APPI, the Australian Privacy Act, TX-RAMP, FedRAMP, CSA STAR, EU US Data Privacy Framework and DORA. THREE PRACTICES THAT EXCEED THE NORM: a compliance hub offering BULK DOWNLOAD of every certification, report and policy rather than access on request; PRE PUBLISHED ANSWERS to the standardised SIG, CAIQ and HECVAT security questionnaires; and a PUBLISHED 2026 PENETRATION TEST REPORT with all medium and above findings documented as addressed. Also a managed private bug bounty, a CISO and cross functional Security Forum, annual ISO driven risk assessment, FIPS 140-2 encryption, 2FA including hardware and U2F, SSO and SAML, audit logs exportable by CSV or API, IP allowlisting and geographic blocking, and public CVE response bulletins, monday.com Trust Center and compliance hub 2026-07-30 | Full |
| Observability & AuditabilityPlatform level auditability is strong, with admin audit logs exportable by CSV or programmatically via API for long term archival in the customer's own systems, a public status page and continuous monitoring, but no agent reasoning trace, per agent decision log or tool call record was documented, so what is auditable is what changed rather than why the agent chose to change it, monday.com trust centre and admin documentation 2026-07-30 | Partial |
| Memory & State PersistenceAgents are described as learning from patterns over time and all work state persists in boards, docs and items that agents read and write on every run, but that is the platform's own data model rather than an agent memory layer, and no per agent state retention across runs was documented, monday AI support documentation 2026-07-30 | Partial |
| Deployment & Data ResidencyCustomer selectable hosting across AWS data centres in the US, EU and Australia with a disaster recovery site in a separate region, and residency propagates to the extension layer, where monday code apps inherit data residency matching the account's region. Explicitly cloud only with no on premises option, so this is region control rather than deployment model choice, monday.com Trust Center and monday code documentation 2026-07-30 | Full |
| Prebuilt Agents, Templates & PacksAgent Factory ships ready made agent templates as well as prompt based creation, alongside named prebuilt AI products: monday magic turning a prompt into a ready to use customised work solution, monday vibe generating custom apps from natural language, monday sidekick as the assistant layer, and monday campaigns inside the CRM suite, all composed from reusable AI blocks and supported by a large app marketplace, monday.com Elevate announcements and monday AI support documentation 2026-07-30 | Full |
| Triggers & Channel CoverageAI blocks are usable inside AI powered columns, AI powered AUTOMATIONS and the AI workflow builder, so agent behaviour fires from the platform's existing event driven automation engine on board and item events, alongside scheduled agent runs, with delivery across web and a redesigned mobile app that brings Sidekick and agents together; note that independent analysis at Agent Factory's launch reported schedule as the only agent specific trigger, so the agent trigger surface may be narrower than the platform automation surface, monday AI support documentation and independent 2026 analysis 2026-07-30 | Full |
| Model Flexibility & RoutingThe May 2026 AI Work Platform release adds access to MULTIPLE LARGE LANGUAGE MODELS through monday's AI Platform Gateway, making model choice a customer facing platform capability rather than a fixed vendor decision; the specific providers and the routing controls exposed were not enumerated on the pages reviewed, monday.com AI Work Platform announcement 2026-05-06 | Full |
| APIs, SDKs & MCP ExtensibilityA full developer platform: monday code as a secure app hosting runtime certified for SOC 2 and ISO 27001 and compliant with GDPR and HIPAA with data residency matching the account region, a Developer Center where app publishers ATTEST to data segregation, least privilege, MFA enforcement, PII safe logging and periodic penetration testing with certificates uploadable for verification and approved attestations surfaced in the marketplace listing, plus a platform API, MCP support and monday vibe for generating custom apps from natural language, monday code and developer documentation 2026-07-30 | Full |
| Testing, Debugging & OptimizationNo test environment, simulation harness, scored evaluation or agent debugging surface was documented; the Agent Factory build flow offers a canvas for reviewing and tweaking the prompt before launch, which is authoring rather than evaluation, and no measurement of agent behaviour before or after deployment was described, monday AI and Agent Factory documentation 2026-07-30 | Unable to verify |
| Browser & Computer UseNo browser control or computer use capability documented; agents act through the platform API, automations and marketplace integrations rather than by operating a browser or a human interface, monday AI documentation 2026-07-30 | Unable to verify |
The Agentic Index coverage score grades every vendor Full, Partial or Unable to verify against the same 14 buyer facing capabilities, from public evidence only. Each capability links to how all vendors in the index score on it. How this evidence is graded
Recent platform changes
monday.com added a human-in-the-loop block to its AI Workflows. This feature allows the system to send approval requests to users and branch the workflow based on their response.
Bears on: Human approval / guardrails
View sourcemonday.com introduced an AI-generated campaigns feature in beta for its CRM module, enabling users to build complete marketing workflows using plain language prompts. The system acts autonomously to analyze sales call notes, aggregate CRM data, identify the target audience, and construct a preliminary campaign draft.
Bears on: Agent capability
View sourcemonday.com added an AI permissions tab and an Agent directory for Enterprise admins. Permissions assign role-based access to specific AI features and agent types (monday and third-party); the directory centralizes monitoring, activation, and deactivation of every agent on the account.
Bears on: Security / enterprise
View sourcePricing
From $9/seat/mo
hybrid
Included quota
Basic ($9/seat/mo, 3-seat min): unlimited boards/items, unlimited free viewers, 5GB, timeline/Gantt, priority support, 1,000 AI credits/mo (no upgrade) - but NO automations/integrations. Standard ($12) adds automations + integrations (250/mo each), dashboards, guest access. Pro ($19) jumps automations/integrations to 25,000/mo and adds time tracking, formula columns, private boards, 100GB. Free: 2 seats, 3 boards.
What is public
monday.com (AI work platform) has a Free plan (2 seats, 3 boards) and four paid Work Management tiers, all 3-seat minimum, billed per seat (annual / monthly; annual saves ~18%): Basic $9/$12, Standard $12/$14, Pro $19/$24, and custom Enterprise. As of May 6, 2026, AI is a unified credit model - new customers must purchase AI credits alongside seats (no longer free). Separate products (monday CRM, dev, service) are priced separately.
Billing mechanics
Two components now: seats (people) + AI credits (AI usage). Seats are sold in 'buckets' - 3-seat minimum, then multiples of 5 (a 7-person team buys 10). Unlimited free read-only viewers. AI credits are consumed by AI Agents, the Sidekick assistant, the Meeting Notetaker, etc., priced at $0.01/credit (yearly) or $0.0125/credit (monthly) on Standard/Pro, with a minimum credit quantity per tier (Basic includes 1,000/mo and can't buy more; Pro starts at 3,000/mo with 4k/8k/20k options). Notifications fire at 80%/100% usage; you top up to continue.
Cost watchouts
3-seat minimum (solo/2-person teams still pay for 3) plus 5-seat bucket increments, AI credits now a required separate purchase (not free) for post-May-2026 signups, Standard's 250 automation/integration cap (easily blown - forces Pro), separate products (CRM/dev/service) billed separately with no public bundle discount, Enterprise quote-only, annual price increases reported ~10-15%
Variable cost rationale
Seat cost is predictable, but the new AI-credit layer adds usage-based spend (AI Agents/Notetaker/Sidekick) that scales with how much AI your team runs, plus automation-limit-driven plan upgrades
Additional watchouts
The headline '$9/seat' hides the 3-seat minimum, 5-seat buckets, the now-required AI-credit purchase, and the fact that Basic lacks automations/integrations (most teams need Standard+); CRM/dev/service are separate paid products
Overage / add-ons
AI credits draw from your monthly allotment; exceeding it pauses AI shortly after the limit unless you top up to the next credit bucket (seat count unchanged). Automation/integration action limits are per-plan (250 on Standard -> 25,000 on Pro); hitting them forces a plan upgrade. Extra storage ~$5/mo per 50GB.
Sales call required
Mixed (some tiers require a call)
Free / trial
Free tier
Lowest paid plan
Free; from ~$9/seat
Commercial notes
Work-OS spanning Work Management, CRM, dev, and service on one platform; AI portfolio (AI Agents 'workforce', Sidekick context-aware assistant, Meeting Notetaker) unified under one credit currency; 200+ templates, 200+ integrations, real-time dashboards; bucket-based seat pricing; median tracked contract ~$210/yr (small teams)
Key ambiguities
Enterprise is custom (market reports ~$18-$30+/seat, ~$30K/yr+ at 100 seats); exact AI-credit minimums vary by tier and a May 6 2026 model change means pre/post-change customers are on different AI terms; some third-party sources cite outdated or wrong-product seat prices
Cancellation / refund
Self-serve monthly or annual (annual ~18% off); 14-day free Pro trial; Enterprise on a 12-month minimum; pre-May-6-2026 customers grandfathered on old AI terms until renewal/transition; nonprofit discounts ~30-50%
Support SLA / resale
Priority support from Basic; Enterprise adds 24/7 support, tailored onboarding, a dedicated CSM, daily webinars, and a 99.9% uptime SLA, plus SSO, audit logs, multi-level permissions, and HIPAA/SOC 2/GDPR posture
Missing data
Enterprise pricing is quote-only; exact per-tier AI-credit minimums and post-May-2026 bundle/introductory rates aren't fully public; a few sources cite stale or wrong-product seat prices. Seed 'Free; from ~$9/seat' is accurate for Work Management Basic.
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Alternatives to monday.com
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Similarity is computed from each vendor's Agentic Index coverage score evidence, axis by axis, not from the totals. How this evidence is graded